The sales associate was very nice to work with. He was professional, and gave me time to shop without hovering over my shoulder which I appreciate greatly
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Curt was our sales person, friendly, happy and cinched the deal for us with his helpful knowledge. Why pay full price for the same identical sofa when you can get 1/2 off or more with a 'scratch and d... See more
Company replied
My family was shopping for a new couch and we were pleased by the wide selection available. We had a great time trying out all the options. Our salesman, Donald Polacci, was excellent. He was the ri... See more
Company replied
Extremely disappointed in the store I pay for a $2500 couch with a platinum warranty and when it comes to fixing it, they send out two different people. They don’t know what they’re doing and then try... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
8015 Oswego Road, 13090, Liverpool, NY, United States
- 3156523711
4.7
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
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The sales associate was very nice to…
The sales associate was very nice to work with. He was professional, and gave me time to shop without hovering over my shoulder which I appreciate greatly
June 30, 2025
Extremely disappointed in the store I…
Extremely disappointed in the store I pay for a $2500 couch with a platinum warranty and when it comes to fixing it, they send out two different people. They don’t know what they’re doing and then try to tell me that they’re not gonna cover under my platinum warranty after telling me they would over the phone. I’m just done with all the lies.
May 1, 2025
Unprompted review
'Mel' at the new outlet location, on grand opening day, brought his A~game! Great experience, thank you.
'Mel' at new
December 15, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hi! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Mel at our store. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
We had a great experience at the outlet…
We had a great experience at the outlet this past week. The salesmen that sold us our couch and a couple more items we very nice , helpful, and pleasant.
December 12, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Dear Paul Morehouse,
Thank you so much for taking the time to share your positive experience with us at Raymour & Flanigan Furniture and Mattress Clearance Center. We are thrilled to hear that our sales team was able to assist you in such a helpful and pleasant manner. Your kind words are greatly appreciated and will be shared with our team. We hope you enjoy your new couch and other items, and we look forward to welcoming you back in the future.
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Very pleasant
The salesman that was working at the discount store was so helpful and very pleasant.
December 11, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Dear Ellen Seelman,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our salesman was able to assist you and make your visit to our discount store a pleasant one. We strive to provide excellent customer service, and your feedback is truly appreciated. We look forward to serving you again soon!
Best regards,
Cristina B. Customer Care Team
The salesman (Andrew Read?) was great
The salesman (Andrew Read?) was great. Very knowledgeable. Not too pushy.
December 12, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hello Zach S, thank you for taking the time to leave us a review. We're thrilled to hear that Andrew provided you with a knowledgeable and comfortable experience. We strive to ensure our customers feel informed and at ease, and it's wonderful to know Andrew hit the mark. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hi Toni,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great shopping experience and received excellent customer service. Your feedback means a lot to us, and we look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Clearance Center
The box bed I bought did not match the…
The box bed I bought did not match the label and sku number on the box that I was sold.
November 30, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Dear Deborah,
Thank you for bringing this to our attention. We're very sorry to hear about the mix-up with your box bed. This is certainly not the experience we aim to provide. We would like to understand more about what happened and see how we can assist you further. Please reach out to our customer service team at your earliest convenience so we can address this issue promptly at RFCare@RaymourFlanigan.com with the phone number associated to your account. Be sure to include a brief description of this issue.
Best regards,
Raymour & Flanigan Furniture and Mattress Clearance Center
Great prices and friendly service
We were greeted on entrance to the store and asked if he could be of help. The process was professional and quick,
December 1, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Dear Marlene,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at our store. It's great to know that our team was able to assist you promptly and professionally. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Don did a great job explaining the…
Don did a great job explaining the differences between the pieces of furniture and listened to what we were looking for. He also didn’t pressure us to buy something.
December 1, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hi Jack,
Thank you so much for your wonderful review! We're thrilled to hear that Don provided you with excellent service and helped you find exactly what you were looking for without any pressure. We strive to create a comfortable and informative shopping experience for all our customers, and it's great to know Don succeeded in doing just that. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Highly Recommend!!
Our sales associate Andy Read was amazing. He listened to our wants & needs for a new couch, he was extremely patient with us while we tested basically every couch, clearly explained the protection plan benefits and made the buying experience a breeze! Pickup was easy & fast, our couch was in stock so we got it the very next day! 10/10 experience.
November 30, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hi Gregory,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Andy provided such excellent service and made your couch-buying process smooth and enjoyable. It's great to know that you appreciated his patience and thorough explanations. We're also glad that the pickup process was quick and convenient for you. Enjoy your new couch, and we hope to see you again soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Clearance Center
Poor salesmanship …
When I went to the store yesterday and talked to the sales man, I explained that I needed to pick this up today and he said it would be ready this morning at 930am. I went to the warehouse and they said it wasn't ready and it was at the wrong location. I called the store and spoke to the manager and she was able to get it ready but it wasted 2 hours of my time to do that.
November 30, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Dear Loren,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit. It's disappointing to hear that there was a mix-up with your order and that it caused a delay. We understand how valuable your time is and regret that this situation took longer than expected to resolve.
We appreciate your patience and are glad to know that our manager was able to assist you in the end. Your feedback is important to us, and we will use it to improve our processes and communication to ensure a smoother experience for our customers in the future.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Clearance Center
Excellent Service
November 17, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hi Janet,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Jack always helps us find the right…
Jack always helps us find the right furniture for our home
November 24, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hi Cathy,
Thank you so much for your wonderful review! We're thrilled to hear that Jack has been able to assist you in finding the perfect furniture for your home. We appreciate your continued trust in us and look forward to helping you again in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hi Joanne,
Thank you so much for your wonderful review! We're thrilled to hear that Anthony provided you with such a positive experience. We strive to offer the best service to our customers, and it's great to know Anthony hit the mark. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
The sales person was very attentive. Not pressing but always within ear shot. Very helpful with delivery options.
The sales person
November 23, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Dear Anne,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our salesperson. Our team strives to provide excellent service, and it's always rewarding to hear when we've succeeded. We hope to see you again soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Clearance Center
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hi Maria,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our salesman. We strive to provide excellent service to all our customers, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Clearance Center
Excellent Customer Service and Value
Greeted immediately upon entry. Anthony helped right away with finding what I needed. Free delivery and removal of my old mattress the following day was quick and efficient. I’ll always shop for furniture here first and recommend it constantly!
November 20, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Hi Krista,
Thank you so much for your wonderful review! We're thrilled to hear that Anthony was able to assist you promptly and that you had a positive experience with our delivery service. It's fantastic to know that you plan to shop with us again and recommend us to others. We look forward to serving you in the future!
Best regards,
The Raymour & Flanigan Team
Very helpful salesperson.
November 19, 2024
Reply from Raymour & Flanigan - Syracuse Clearance Center
Dear KH,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that our salesperson was able to assist you effectively. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Very professional
November 16, 2024
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