well- we had to wait almost 3 months for the replacement piece as the first chest of drawers was damaged. it was out of stock so it took a long time to get bck into stock. the delivery process was goo... See more
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The electronics on the couch broke about 30 days after delivery. It’s been six months and still no parts. I’m a very unhappy customer and would not recommend Raymour Flanagan to any friends and family... See more
The salesperson Diana, was unbelievable in helping my mother pick out a perfect set for her living room. She was engaging, informative, and never rushed the same to move on to the next. She stayed wit... See more
Company replied
Excellent customer service by Asia! Easy access to look at furniture with no pressure. The whole process is always a breeze. Everyone is helpful throughout the whole experience. Every item I have purc... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
410 Reidville Drive, Suite 100, 6705, Waterbury, CT, United States
- 2035731015
4.3
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Thank u Luis for helping us with our…
Thank u Luis for helping us with our exchange. Appreciate you giving us space and allowing us to come to you when we're ready to finalize our purchase. Very personable and great guy. Again thanks you!
May 1, 2023
Unprompted review
Luis the manager such a sweet nice guy
Luis the manager such a sweet nice guy. Wasn't in your face explained what we needed to know and helped us feel comfortable with our purchase.
May 2, 2023
Heather Bell was kind
Heather was kind, friendly and knowledgeable. She showed us exactly what we were looking for. So happy with our purchase. Heather Bell was a friendly and helpful saleswoman for us.
April 27, 2023
the best furniture in CT and good…
the best furniture in CT and good service lm 18 year in USA always buy in Raymour and Flanagan
April 9, 2023
Your associate William was friendly
Your associate William was friendly, knowledgeable and made this a most pleasant shopping experience.
Thank you
January 15, 2023
Reply from Raymour & Flanigan - Waterbury
Thank you for sharing your experience with us! We are thrilled to hear that your salesman provided you with excellent customer service, and that your time shopping with us was enjoyable. We appreciate your feedback and hope to see you again soon! -Jeff V.
Salesperson was knowledgeable along…
Salesperson was knowledgeable along with very helpful to us. We appreciated his patience as well.
January 7, 2023
Reply from Raymour & Flanigan - Waterbury
Thank you for your review Margie Hertz We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.
Poorly trained staff.
I was exchanging a mattress but it has to be dropped shipped to my house. (So I was told.) They wouldn't order it until they picked up the existing mattress. We would of had no bed to sleep in for about four weeks. It took a lot of stern talk to get things done right. I told the manager I received an online invoice for the second mattress. She as much as told me I was lying. I will never do business again with Raymour.
December 14, 2022
Reply from Raymour & Flanigan - Waterbury
Hello Tom. Sorry to hear you had this experience. That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our Customer care leadership team. Thank you. -Jeff V.
Knowledgeable
December 2, 2022
Reply from Raymour & Flanigan - Waterbury
Thank you Michael. We're glad to hear our team was knowledgeable! -Jeff V.
Asia was a great sales agent
Asia was a great sales agent. No pressure and was able to answer all of our questions. She allowed us to wander the store on our own without following us around every corner as too many sales people tend to do. It was a very good experience and I would highly recommend her to anyone who is furniture shopping.
November 6, 2022
Reply from Raymour & Flanigan - Waterbury
Thank you Eileenfor you 5 star rating! We're happy to hear your salesman was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.
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Our salesman, Ken Labrie, was wonderful. He was patient, polite and knowledgeable. He worked hard to find exactly what we needed. I would definitely shop at your store again in the future. We were completely satisfied.
October 19, 2022
Reply from Raymour & Flanigan - Waterbury
Thank you Darlene Upson for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to working with you again! -Jeff V.
Keller Review
Mr. LaBrie was patient, helpful and totally focused on the customers needs
October 3, 2022
Reply from Raymour & Flanigan - Waterbury
Thank you for taking the time to leave a review, James! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Waterbury
Thank you for your review Jeannette We are happy to hear that your sales person was knowledgeable and nice! Enjoy your new furniture. -Jeff V.
Will is the man!
Will is the man! He showed us different options and accommodated to our budget. Not to mention the customer service from him was phenomenal! Will definately be back to furnish the rest of the house!
September 17, 2022
Reply from Raymour & Flanigan - Waterbury
Thank you Jose Ibarra for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.
Honest and direct
September 5, 2022
Reply from Raymour & Flanigan - Waterbury
Thank you Jonathan Costa for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Reply from Raymour & Flanigan - Waterbury
Thank you Louis Mendes for your review. We love hearing that you had a great experience with us!! Enjoy your new sofa and loveseat. -Jeff V.
Very pleasant non pressure experience
August 31, 2022
Reply from Raymour & Flanigan - Waterbury
Thank you Laurie Gadzik for your review. We're happy to hear you had a pleasant low pressure experience with your sales person!! Enjoy your new furniture. -Jeff V.
Had a great experience
Had a great experience. Salesman was very helpful and answered all of our questions.
July 31, 2022
Reply from Raymour & Flanigan - Waterbury
Thank you Kelly for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Reply from Raymour & Flanigan - Waterbury
Thank you Billy Carvalho for your review. We are happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
Always a great experience thanks to Francisco in the Waterbury store.
I will always purchase my furniture at Raymour and Flanagan because of the quality, great prices and most of all my sales person Francisco in the Waterbury store Reidville Drive. He is always so helpful finding exactly what I am looking for and the price I want to spend. He is not in any way a sales person that pressures you. He is awesome and he should be commended by your company for his outstanding work ethic. Thank you Francisco for always helping me with all my purchases.
Carol Gatzuras Terryville, CT.
October 23, 2021
Reply from Raymour & Flanigan - Waterbury
Hi Carolyn! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W
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