Raymour & Flanigan - Wilmington Outlet Reviews 

253
TrustScore 4.5 out of 5

4.6

1400 Rocky Run Parkway, 19803 Wilmington, DE, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Robert Respes is my sales person. He is very patient, took his time with me and listened to what I was trying to achieve. I also liked how he gave me time to be okay with my purchase and go over the... See more

Rated 5 out of 5 stars

The salesperson, Chris, was very pleasant and informed about the products. She gave us a lot of options including how we could keep our old bed-frame. The prices were reasonable and they had a great s... See more

Company replied

Rated 5 out of 5 stars

Perry, my sales consultant was excellent! He made the experience smooth from beginning to end and answered all my questions promptly. We live in Florida and we’re worried about getting the furniture... See more

Company replied

Rated 5 out of 5 stars

I am a very particular shopper….I really do not like to be hounded, followed, or “sold”. I made that clear (and probably a bit rude) when I walked in and was approached by Matt. I did see him keeping... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1400 Rocky Run Parkway, 19803, Wilmington, DE, United States

  • 3024785110

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(253)

4,048 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sales woman was OUTSTANDING!

Sales woman was OUTSTANDING!! I've had experience with her prior to this purchase and she was nothing but GREAT

April 27, 2023
Raymour & Flanigan - Wilmington Outlet logo

Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Jeffrey Phillips for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Quick and Painless

Mirian Quintero was very attentive to our needs and made the entire experience painless. Very amazing! Also, thank you Bryant for your help with the pick-up process.

April 14, 2023
Rated 5 out of 5 stars

Great service

Great service! The staff was very friendly and incredibly helpful.

April 11, 2023
Raymour & Flanigan - Wilmington Outlet logo

Reply from Raymour & Flanigan - Wilmington Outlet

Thank you for taking the time to leave a review, Allison! We're happy to hear that your sales associate was helpful and friendly!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

We were greeted promptly by Mo Bejta…

We were greeted promptly by Mo Bejta and after asking what we were looking for he sent us in the right direction to view the different sets of bedroom furniture. When we found two we liked he explained the differences between the two and made the sale. No high pressure and very knowledgable.

March 31, 2023
Rated 5 out of 5 stars

Matthew was fantastic,not pushy and…

Matthew was fantastic,not pushy and definitely personable. I explained what I was looking for and he located options. Assisted with my custom order and went over warranty with me. Not my first purchase from R&F and won't be my last!

March 25, 2023
Rated 3 out of 5 stars

Our experience did not go as we had hoped

Our experience did not go as we had hoped. We felt a bit pressured and ended up with a bed that we were not happy with. We asked for a firm mattress and ended up with a medium, not realizing that we didn't get the one we wanted. This has led to us having to go through the process of getting a new set. All in all not a great experience.

February 28, 2023
Raymour & Flanigan - Wilmington Outlet logo

Reply from Raymour & Flanigan - Wilmington Outlet

Hello Andrew. We are very sorry to hear about this miscommunication you have experienced and any inconvenience this may have caused. If you like to speak with us feel free to send your order details to RFCare@raymourflanigan.com and our Customer Care team will reach out to you as soon as they can. -Jeff V.

Rated 1 out of 5 stars

No customer service after the sale

I purchased a dining room table and matching chairs. Every piece arrived at my home damaged. The black chairs had white paint spattered all over the backs.
The back of one chair was completely split open and splintered.

The edge the table had multiple areas where the finish was scraped off and chipped. The black legs had gouges and the paint was all chipped off.

It took two months and multiple phone calls with finally stating that I would get my attorney involved in order to get Raymour to repair the damage. The split back chair was glued and repainted but the paint didn’t match and the edges are uneven. I called Raymour and sent a picture. I was promised a new chair within two days. I am still waiting.

March 14, 2023
Unprompted review
Raymour & Flanigan - Wilmington Outlet logo

Reply from Raymour & Flanigan - Wilmington Outlet

Betsy, we are very sorry to hear about your experience. If you need further assistance feel free to email your order # and details to our Customer Care team at rfcare@raymourflanigan.com. They will reach out to you as soon as they can. -Jeff V.

Rated 5 out of 5 stars

Great experience

Great experience. We knew what we wanted and received great customer service

March 18, 2023
Raymour & Flanigan - Wilmington Outlet logo

Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Jason Cisneros for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Salesman was instrumental in my…

Salesman was instrumental in my decision on the mattresses I chose. He showed me the choices I asked about and others in various price ranges. He seemed knowledgeable with the questions I asked. Delivery also went well.

February 28, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look