York, PA store Pros: Good selection of quality furniture Good prices Sales Associate was a very helpful and pleasant Cons: Management is full of excuses and blame. Never placed order once t... See more
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See what reviewers are saying
Steve was an EXCELLENT salesperson and very personable!!!! He was one of the reasons we felt we were getting a good deal. The Fenton chair has good qualities and good ratings too!!!! I never even h... See more
Company replied
Kettly Gedeon (The service representative) worked hard to resolve both payments and delivery date issues. She made and received several calls and emails to get the job done. The R&F webpage was ma... See more
Traveled from Lancaster because R&F in York is considered an elite dealer for Tempur-Pedic mattresses. Upon arrival was warmly greeted by Jenny who took ample time to honestly educate us on the entire... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
380 N Northern Way, 17402, York, PA, United States
- 7174724200
4.2
Great
389 reviews
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Replied to 0% of negative reviews
Typically replies within 24 hours
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Worst place to buy a couch from.
Worst place to buy a couch from. We came here happily being fooled into the best warranty and best furniture spending 3 grand on a couch that broke 2 Hours after delivery. We called the next day and we told they would contact us, noone did soo we called again. We then were told we would get a message. 3 days later we got a message that said the 30th of Oct from 12 to 2 pm noone came. We waited all day at home. Called back, apparently it was a glitch. 2 weeks now we have been stuck with a couch that is not working the recliner won't go down, they just apologize and say no refund no returns. We got a 5 year warranty on top of the purchase. This is just horrible. The worst place I have ever delt with.
October 14, 2025
Unprompted review
Buyer beware
Buyer beware. Do not purchase anything from them. I bought the motto sofa and it broke the first day of delivery. I had purchased the extended warranty. Called to set up to get it fixed. Ten days later they were suppose to come fix it but a no show. I received an email they were suppose to show up at a certain time frame. I left work early to be here for them to fix it. I called the store after they didn't show up. They said there was a glitch on there end and I was never really scheduled even though I received an email with a date and time they were suppose to show up. All they said we are sorry you will have to reschedule. I've had this sofa for almost 3 weeks and it has been broken within hours of relieving it. When you spend almost 4000 dollars on a sofa you would think you wouldn't have to go through all of this trouble. But I'm sorry is all they have to say. I will never buy anything from this store again and hopefully you won't either.
October 19, 2025
Unprompted review
They were very helpful
They were very helpful, got exactly what I wanted. It is beautiful
September 26, 2025
I love the new bookcase
I love the new bookcase! It's even larger than I imagined and holds a lot of books. The color and design are just what I was looking for. It was so easy working with Raymour & Flanigan! The purchase process was smooth, and the delivery was fast and careful. I've just ordered some new furniture from R&F yesterday, so I'm looking forward to another seamless delivery.
September 27, 2025
Once we worked with the manager
Once we worked with the manager, our experience was good. Initially we were not very pleased. Harsh Shah improved customer setvice 100 fold. He worked the issues out and we were satisfied with the outcome.
September 24, 2025
Mary was the Best
Mary was the Best ! She helped Me select the proper Mattress and in My price range. She was Very Professional and knows the Business. I'm glad I came to R & M . Thanks Much, see You Again!
September 10, 2025
Great service. No high pressure sales.
Allowed us to stop by numerous times over the past 6 months as we considered a mattress purchase and researched the options. No high pressure sales. Always friendly and helpful staff, no matter who you spoke with during a visit. Ended up buying a mattress this past weekend.
August 31, 2025
Great experience shopping online at…
Great experience shopping online at raymour and flanigan it was quick and easy.
August 27, 2025
Reply from Raymour & Flanigan - York
Hello Ancella,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great time shopping online at Raymour & Flanigan and found the process quick and easy. Your feedback is incredibly valuable to us, and we're delighted to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - York
Hello Gerald,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our team friendly and pleasant, and that you felt no pressure during your visit. Providing a welcoming and comfortable environment for our customers is very important to us, and your feedback reassures us that we're on the right track.
We're also glad to know that you found our service responsive. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I had the Words experienced of my life…
I had the Words experienced of my life with this company. On April 15 purchased a sofa bed for almost $1600. The delivery was delayed multiple times. They end up delivering the sofa bed on August 2nd. The sofa they delivered is damaged. The back is made of cardboard instead of wood. The mattress looks used and its damaged. it has a huge hole and it’s definitely not the mattress they showed me on the store. The store doesn’t want to replace the item or give me a refund. This is not acceptable and I never experienced suck a horrible treatment from a store before.
August 2, 2025
Unprompted review
Reply from Raymour & Flanigan - York
Dear Trinidad Marte,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had with your recent purchase and the issues you encountered with the delivery and condition of your sofa bed. This is certainly not the level of service we strive to provide, and we understand your frustration.
We would like to address this matter promptly and find a resolution that meets your expectations. Please reach out to our customer care team at rfcare@raymourflanigan.com your earliest convenience, so we can gather more details and work towards a satisfactory solution for you.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Sincerely,
The Raymour & Flanigan Team
timely and kind
July 23, 2025
Reply from Raymour & Flanigan - York
Hello William,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service to be timely and kind. At Raymour & Flanigan, we strive to provide the best experience for our guests, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - York
Hello Jane,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our sales team. Providing excellent service is our top priority, and it's wonderful to know that our efforts are appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Was interested in the Bari Sleeper Sofa…
Was interested in the Bari Sleeper Sofa and upon seeing it in person knew it was what I wanted. Sales person was very helpful and able to answer all my questions.
June 21, 2025
Reply from Raymour & Flanigan - York
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the Bari Sleeper Sofa was exactly what you were looking for and that our salesperson was able to assist you effectively. Providing helpful and knowledgeable service is something we strive for, and it's wonderful to know we met your expectations.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I ordered a bed frame on Thursday for…
I ordered a bed frame on Thursday for pickup on Friday. It didn’t come. They told me it would be ready for pickup on Saturday. It wasn’t. They told it would be ready for pickup on Monday. It wasn’t. It was ready on Tuesday. I drove to the warehouse to find a a box in very bad shape. I was told it was fine. I opened the box to find two pieces missing. Now my bed frame is supposed to be ready for pickup tomorrow. So I have to make another trip. Terrible customer service.
June 10, 2025
Unprompted review
Reply from Raymour & Flanigan - York
Dear Robert,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with your recent bed frame order. It is disappointing to hear that the pickup process did not meet your expectations and that the condition of the product was not satisfactory.
We understand how important it is for our customers to receive their orders on time and in perfect condition. Please be assured that we are taking your feedback seriously and will be reviewing our processes to prevent similar issues in the future.
Please reach out to our customer care team at rfcare@raymourflanigan.com. We value your feedback and are committed to improving your experience with us.
Thank you for your patience and understanding.
Sincerely,
The Raymour & Flanigan Team
Matt was very helpful to me in deciding…
Matt was very helpful to me in deciding about purchasing an adjustable bed frame.
June 5, 2025
Reply from Raymour & Flanigan - York
Dear Janice,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Matt was able to assist you effectively in choosing an adjustable base. Our team strives to provide exceptional service, and it's wonderful to know that Matt's efforts made a positive impact on your shopping experience.
We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - York
Dear Marlene,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our delivery team was able to provide you with polite and courteous service. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
At Raymour & Flanigan, we strive to ensure that every aspect of your shopping experience is exceptional, and your positive review is a great testament to our team’s efforts. If there’s anything else we can do for you, please don’t hesitate to reach out.
We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
Great communication
Great communication. Zero pressure or helicopter salespersons. Explained mattress options in a way that we could understand.
May 26, 2025
Reply from Raymour & Flanigan - York
Hello Michael,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you appreciated the communication and felt comfortable during your visit. Our team strives to provide informative and pressure-free service, and it's wonderful to know that we succeeded in explaining the mattress options clearly for you.
Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
The 5-star rating is for Chevelle because she was very helpful.
Chevelle was very helpful.
May 18, 2025
Reply from Raymour & Flanigan - York
Hello Chris,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that Chevelle was able to assist you and provide the helpful service you deserve. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Pleasantly surprised
We really liked the wide variety of options and the sales person was helpful but not pushy.
May 16, 2025
Reply from Raymour & Flanigan - York
Hello Kevin,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the wide variety of options available and that our team was able to assist you in a helpful and non-intrusive manner. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best,
The Raymour & Flanigan Team
Helpful staff, beautiful store…
The sales person was very helpful very friendly. Found what I needed right away. Beautiful furniture. Delivery when I would like it delivered.
May 12, 2025
Reply from Raymour & Flanigan - York
Hello Mark,
Thank you for your wonderful feedback! We're delighted to hear you had a positive experience at Raymour & Flanigan. It's great that your salesperson helped you find what you needed and that you liked our furniture selection. We're also pleased we could accommodate your delivery schedule.
We appreciate your 5-star rating and look forward to serving you again. If you have any questions or need assistance, feel free to reach out.
Best,
The Raymour & Flanigan Team
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