York, PA store Pros: Good selection of quality furniture Good prices Sales Associate was a very helpful and pleasant Cons: Management is full of excuses and blame. Never placed order once t... See more
Company replied
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See what reviewers are saying
Steve was an EXCELLENT salesperson and very personable!!!! He was one of the reasons we felt we were getting a good deal. The Fenton chair has good qualities and good ratings too!!!! I never even h... See more
Company replied
Kettly Gedeon (The service representative) worked hard to resolve both payments and delivery date issues. She made and received several calls and emails to get the job done. The R&F webpage was ma... See more
Traveled from Lancaster because R&F in York is considered an elite dealer for Tempur-Pedic mattresses. Upon arrival was warmly greeted by Jenny who took ample time to honestly educate us on the entire... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
380 N Northern Way, 17402, York, PA, United States
- 7174724200
4.2
Great
389 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Damaged my home during delivery
They broke the foot of the couch and then they damaged the door jam and wall of my house getting it through the door. Made excuses when they should have removed the feet to begin with, must have been in a hurry because we were originally promised 12 o clock and delivery didn’t show up until 2:30, a couple of minutes of removing the feet would have saved the couch foot and my wall and door jam damage.
January 8, 2025
Reply from Raymour & Flanigan - York
Hello Sharon,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during the delivery of your couch. It is disappointing to hear about the damage to your furniture and home, as well as the delay in delivery.
We strive to provide excellent service, and it seems we fell short in this instance. Your comments are important to us, and we will be addressing this issue with our delivery team to ensure it does not happen again in the future.
Please feel free to reach out to us directly at +1 717-472-4200 if you would like to discuss this matter further. We value your business and hope to have the opportunity to make this right.
Thank you for bringing this to our attention.
Best regards,
Raymour & Flanigan Furniture and Mattress Store - York
Reply from Raymour & Flanigan - York
Hi Michelle,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our selection and received excellent service. Our team works hard to provide the best for our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store soon!
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Reply from Raymour & Flanigan - York
Dear Vicki Lawver,
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Tyreik provided you with excellent customer service. Your kind words will be shared with him and the rest of our team. We look forward to serving you again in the future!
Best regards,
Cristina B.
Matt was informative on the and…
Matt was informative on the and knowledgeable about all of the furniture that we had questions. He was cordial and helpful.
December 9, 2024
Reply from Raymour & Flanigan - York
Dear Peggy Kearney, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Matt was able to assist you with his knowledge and provide you with the information you needed. It's wonderful to know that he was both cordial and helpful during your visit. We truly appreciate your feedback and look forward to serving you again in the future. Warm regards, The Raymour & Flanigan Team
answering concerns
She answered my questions was not offended and did not hedge when answering my question.
My question was; "do you subcontract your delivery service?"
December 3, 2024
Reply from Raymour & Flanigan - York
Hi Sue,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that your questions were answered clearly and directly. We strive to provide transparent and helpful service to all our customers. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - York
Hi Paola,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you found our staff both friendly and knowledgeable. We strive to provide the best service possible, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I had my order in my shopping bag for a…
I had my order in my shopping bag for a while. I’ve purchased my order online, but I was very glad that I was able to get the financing I needed and the rate was perfect. The furniture is a good quality and looks good. Also, I rate Raymour and Flanigan outlet for having the best customer service, the best financing, and the best quality of furniture this side of the East Coast.
November 27, 2024
Reply from Raymour & Flanigan - York
Dear Jesse,
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our financing options and that you are satisfied with the quality of your new furniture. It's wonderful to know that our customer service met your expectations as well. Your kind words truly mean a lot to us. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Team
Tyrek Jackson
Tyrek Jackson, the salesman was great. He greeted us, led us to the recliners and then let us browse and did not hover. He came back to check on us and was very knowledgeable when we asked questions. I appreciated that he didn’t pressure us to buy anything. Customer service is so important, and I felt Tyrek delivered it excellently.
November 25, 2024
Reply from Raymour & Flanigan - York
Dear Lisa,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Tyrek provided you with excellent customer service and made your visit enjoyable. It's wonderful to know that his approach made you feel comfortable and well-informed without any pressure. We truly value your feedback and look forward to assisting you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Perfect✅🌹😌
November 24, 2024
Reply from Raymour & Flanigan - York
Hi Ruth,
Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect experience with us. If you ever need anything else, feel free to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Chat experience very helpful
Used chat and worked with Matthew and he was very helpful and patient in assisting me with my order. He was willing to place the order, however I didn't want to miss out on my Rakuten points. He figured out how to enable what he needed to do on his end to reflect the discounts and I was able to order from my end. Love Raymuor and Flannagan. They have the best furniture around by far!
November 13, 2024
Reply from Raymour & Flanigan - York
Hi Dolores,
Thank you for sharing your experience with us! We're thrilled to hear that Matthew was able to assist you effectively and that you were able to place your order while still earning your Rakuten points. It's great to know you love our furniture and find it to be the best around. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Salesperson was very helpful
Salesperson was very helpful in finding us the right mattress. We already had picked out a sectional sofa and purchased that too.
November 13, 2024
Reply from Raymour & Flanigan - York
Hi Vicki,
Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to help you find the perfect mattress and that you found a sectional sofa you love. We hope both pieces bring you comfort and joy for years to come. If you ever need anything else, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
Raymour & Flanigan Team
Reply from Raymour & Flanigan - York
Dear Wanda,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you experienced professional courtesy during your visit. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our Consultant Tyrell was great. He was professional and knowledgeable. Will tell others about him.
Our Consultant Tyrell was great.
November 10, 2024
Reply from Raymour & Flanigan - York
Hi John,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Tyrell provided you with excellent service. We'll be sure to pass along your kind words to him. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
I am waiting for a delivery date
I am waiting for a delivery date. Also, I want to be sure there are two chairs being delivered. Communication gets a zero
October 31, 2024
Reply from Raymour & Flanigan - York
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the lack of communication regarding your delivery. We understand how important it is to have clear and timely updates. Please reach out to our customer service team so we can confirm the details of your order and ensure everything is in place for your delivery. We appreciate your patience and look forward to resolving this for you.
Best regards,
Raymour & Flanigan Customer Care Team
Reply from Raymour & Flanigan - York
Thank you so much, Beth, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Quick and easy
Our whole experience was quick and easy.
Emily was a delight to talk with us and show us several options.
November 1, 2024
Reply from Raymour & Flanigan - York
Hi Bob,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Emily was able to assist you effectively and make your visit enjoyable. We strive to provide excellent service and a smooth shopping experience, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Never received an order confirmation
Never received an order confirmation, had to call the help line. Was told I will receive a text when the piece is available for pickup. Still have not received a text 24 hours later. Was told I could pick up next day (10/22) at Service Center in York. Won't happen today.
October 22, 2024
Reply from Raymour & Flanigan - York
Dear Guy,
Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the order confirmation and the delay in receiving your pickup notification. Your feedback is important, and we will review our processes to ensure better communication in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Customer Care Team
Reply from Raymour & Flanigan - York
Hi Gene,
Thank you so much for your wonderful review! We're thrilled to hear that Matt was able to assist you with patience and helpfulness. We strive to provide excellent service to all our customers, and it's great to know that Matt met your expectations. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Make sure the price/tag is correct
We fell in love with a dining room set, we were quoted a price, accepted it, applied for financing deal to find out the store had the wrong tag attached to the table. In my entire 35+ years of customer service, the way this was handled and how we were treated like the small discount they wanted to offer was a “deal” was a slap. Very rude how the team meant in the middle of the floor to discuss and then proceed to tell us coming down a few hundred was their best offer & on top of that, we had until 9-pm only to make our decision. A super unprofessional establishment.
September 21, 2024
Reply from Raymour & Flanigan - York
Hi Sheree. We are very sorry to hear about this experience you had with us! If you would like to talk with us further about your concerns, please email your details, including the phone number associated with your account and a brief description of the issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our leadership team. Thank you!
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