Readicut Reviews 

Placed an order that never arrived, order has supposedly been resent but hasn’t arrived. Needed for a demonstration this weekend. Have had to go to hobby craft which is where I should of gone in the first place.
The customer service is awful they promise to ring you or email then don’t.
It took a week to get resent then despite being assured you would get it here by the weekend it wasn’t sent till Friday nearly a week later.
Will not share tracking and just get fobbed off when you get in contact.
I rang every day for a week before order was supposedly resent, I was promised a call back each time but never received one, also told I would receive tracking info by email but never received that either.
Still have not received my items.

Was a it wary to order after reading some of the reviews.
But ordered Tues night..had order confirmation email straight away. Then next day a despatched email.
Order received on Thursday! Well packaged..good communication and lovely quality. Will definitely use again

Don't waste your money. Ordered yarn. The company couldn't meet the order and indicated on invoice refund to be sent and yes that's right no refund. Radio silence on Facebook after finding out they owed me money.

I was nervous having read such a mix of reviews, but had no need to be. I placed a sizeable order with them, as they had exactly what I was looking for at an unbeatable price. I’m really pleased to say that my experience was excellent; I placed the order (which qualified for free shipping), and the items arrived two days later. I’ll happily be a return customer, and can recommend Readicut.

Despite all the terrible reviews I decided to place an order. That was an absolutely fantastic choice. The sale prices were too good to turn down. I ordered last Wednesday and at 10am today (monday) it got delivered. My yarn was packaged perfectly and its so beautiful. Thank you so much readicut for a great transaction. I will be back with another order again in a few days. Please Ignore all the bad reviews, this place is great.

I so wish I had read the reviews, placed an order on the 8th March and rang 7 days later to ask if I should have received confirmation of despatch. I was told my order should have been with me by now they will inform the warehouse to despatch that day. Rang 2 days later to be told it missed the despatch but will definitely go next day. Had to ring again to be told it was despatched that day I would receive notification same day at 4pm. Still waiting… also they ignore emails. What can I say …….

Update I rang again and spoke with someone really helpful who confirmed part of my order had sold out. Placed a further order and all received as promised. Happy with my next purchases.

I saw the reviews about poor customer service but I didnt have problems with that. I am incredibly disappointed at the quality of the latch hook kit I received. I thought buying Readicut would guarantee worth having used them in the long ago past. How wrong could I be and how things have changed. The kit was expensive and certainly not worth the money. I could get better for half the price on Amazon or Ebay.

Poor customer service. Poor communication. Poor delivery. Poor everything. JUST DON'T!

Have recently placed two orders with this company for yarn - the first order was delivered a few days later, fast service. The second order took an unacceptable 4 weeks to be delivered. I emailed to chase after the first week and received no reply. So I phoned and the lady apologised and said they were in the middle of a warehouse move and my yarn was in stock and she would send a message to the warehouse team to chase it. A week later still not received it so rang again. Was told same thing again and they'd send a message to the warehouse team. Another week later (3 weeks since placing order) still nothing so sent another email. This time someone called Bruce replied a few days later apologising and yet again saying that they're having a warehouse move and he'd send another message. Almost 4 weeks to the day that I ordered the yarn I finally received the order. Absolutely unacceptable customer service, they obviously don't care about their customers. I will not be ordering from them again and WOULD NOT RECOMMEND you purchase anything from them unless you're happy to wait weeks. As I see from previous reviews, I'm not the first and probably won't be the last to receive their atrocious customer service.

Order took ages to arrive and when it did they had sent the wrong item for one of them, I have sent emails and have got no response. I see on their website that they state the customer is responsible for paying to return anything. Don't see why I should when they sent me the wrong item and as they have not bothered to reply to me it looks like I will never get what I did order. Like someone else I should have read the reviews first before committing to purchase so I hope my review will help others to make an informed decision.

I made a large order before reading these reviews so was somewhat dismayed to see such a low rating.

However, I made my order late night on the 17/02 and was more than happy to receive it today 19/02.

Top notch service!

I would give this company 0 stars if I could. I ordered my rug making kit on 15th Nov. The website said there was a wait of up to 4 weeks for this delivery. Nithing recieved after 4 weeks so I telephoned them. I was told someone would phone me back but they didnt. I phoned the following week and was told that they were expecting a delivery in the next week and that once recieved (from France) there would be a next day delivery to me. Nothing recieved so phoned again the following week to be told the same. I have been telephoning every week to find out when my rug would arrive and everytime I am told it is expected in the next weeks delivery. It is over 11 weeks since I ordered this and I have now given up and cancelled my order. I would not recommend this company to anyone, their customer service is lousy and I fail to understand how they have managed to continue trading. I hve never had to wait this long for anything.

I've given 1 star as its the only way to review. Don't use this company. Placed a order on the 11th of December. Today is the 4th of January and still not arrived. I have rang twice and emailed and been told they will get it out to me. But no response to my email. Rang again today told it was out of stock. Asked for refund told it will take a couple of days but we will see.

I tried to order 2 looms for my Mom for Christmas from them online but wasn’t having much luck so I phoned them and they took my order over the phone, and my money!!! I was told I would receive them in a couple of days, that was last Friday. I phoned today to see where my order was and I was told it hadn’t left yet but would be with me tomorrow. I then get a phone call to tell me that they are out of stock even though it still says in stock on their website. I asked for a refund straightaway so I could go elsewhere but was told it would be a couple of days so I said I want it straightaway as they didn't have to wait a couple of days for the money from me. I was told that they would speak to the accountant and phone me back but, as I expected, no phone call. What a waste of time this company is. I wish I had read the reviews first as I would never have used this company. They obviously do not need the business or they would get their act together after all of these bad reviews. I will never use them again and my Mom uses them regularly but I will tell her to go elsewhere. How incompetent are these people that do not know their own stock levels. In the current climate most businesses are falling over themselves to please their customers but clearly this company is an exception to the rule!!!!

I bought 2 crochet kits from them. The first one, a Panda, was fine. The second one, a Hippo, was the problem I ran out of stuffing (but I always have some at home) and I ran out of the main shade of yarn. I ordered the wool because I wanted to finish the toy. When I wrote a review on their website a about the problems they didn't put it up. So I'm not impressed.

I ordered a book from them online that never arrived. After a week had passed with not communication from them I phoned Readicut to see if there was a problem with my order and they said everything was fine and the book will be sent. After waiting 10 days for the book I phoned them again and I was told the book was not in stock. I am now waiting for a refund from them. Terrible service!

1 star is too much!!!
Please do not order from this company! Wish I'd seen the reviews before ordering. Ordered a ball of wool which cost £14. Hear absolutely nothing for weeks, no response to Facebook messages despite them having 'seen' the message. Now I've received an email from them in my junk folder saying (surprise surprise) there's no stock of the item I ordered. Absolutely disgusting! Why are they doing this!? Selling stuff they don't have, taking peoples money and now I'm having to contact PayPal for a refund as there's no chance in hell I'm waiting another 3 weeks for a response. They need shutting down the scammers!!!!!!!

Very poor service and communication. I am wondering if this company is soon to cease trading. Have not received my order and trying to get any assistance from the customer service is impossible.

I expected as this is a well known company that my experience with them would be good but, no!
I wanted to order items from their sale but when I placed them in my basket they were still coming up as full price, so beware! I asked customer service to rectify this, which they said they had done. But when I went to place the order they were still coming up full price. They did eventually sort this. But, on receiving my order 2 of the items were missing, out of stock. I checked the website and they were still saying that they were available! One of the items had even over doubled in price! So, you have to check every price as you put it in your basked and then you can't guarantee getting the goods! Will never use them again.