RecycleURPhone LTD Reviews 

183
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Don’t bother selling them your gadget, half the time they won’t respond to your email, or try to offer you even cheaper. Last time I used it was year ago, no issues and now who ever took over has been... See more

Company replied

Rated 1 out of 5 stars

This is totally unacceptable! I was ' given ' an offer ' of £351 asked to send in the phone, which was an immaculate IPHONE 14 PRO MAX. Then went through the process to be told that there were so much... See more

Company replied

Rated 1 out of 5 stars

Do not belive their hype. Price for 'phone quoted online then actually offered less than half. Special Delivery was required to cover quoted value of 'phone but that amount was never reimbursed... See more

Company replied

Rated 4 out of 5 stars

Order No #10098 Sent my device two weeks ago. Royal Mail tracking shows delivered the next day. Emailed twice chasing an update or response, but have heard nothing whatsoever from this compa... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

Mobile Phone recycling. Get best prices for your old mobile guaranteed!!! If you find a better price we would beat it and pay 5% extra


Contact info

2.5

Poor

TrustScore 2.5 out of 5

183 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(183)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, no issues at all. Money transferred as promised into account

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

Good all round service

Good communication. Quick and efficient valuation. Justified reasoning for alternative offer including photographic evidence. Would recommend as a way to sell an unwanted phone.

8767 (Order Number)

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

I spoke with/emailed the staff a few…

I spoke with/emailed the staff a few times; and on each occasion they were friendly, knowledgeable and helpful. Their offer for my old phone (an iPhone 5c) was better than any alternate offer; and I have already recieved the cheque.
My order number was 8725.

December 28, 2019
Unprompted review
Rated 3 out of 5 stars

The process was slow but I got there in…

The process was slow but I got there in the end. Not sufficient required detail was asked for at the start so, many emails later they finally agreed to pay out what they promised. Order No 8716.

December 18, 2019
Unprompted review
RecycleURPhone LTD logo

Reply from RecycleURPhone LTD

Dear Customer,

You sent the phone choosing the unlocked option however this was locked, we gave you a revised price as it was locked and gave you the option to unlock it, you were unsure with the process so our admin team notified you how to unlock the phone, the unlocking took couple off days, as soon as the phone was unlocked we issued the Full payment

Thanks
Kind Regards
RecycleURPhone Team

Rated 5 out of 5 stars

Order# 8687

Order# 8687
I am a returning and satisfied customer. Recycleurphone is a genuine company. If you do not want the heartache that you get from some other online recycle company who lie about faults on your phone and put a high charge to return the phone to you, I HIGHLY RECOMMEND RECYCLEURPHONE. Great service. Keep it up!!

November 6, 2019
Unprompted review
Rated 5 out of 5 stars

Great service, very happy!

Great service, they quoted the highest price and paid what was quoted plus the full postage. Informed me when the phone was received and payment was made. Would use again.

Order no: 8671

October 21, 2019
Unprompted review
Rated 1 out of 5 stars

The original quote for my phone was 15…

The original quote for my phone was 15 pound but this was lowered to a measly 2 pound due to apparent damage to it.

They get 1 star as they paid the cost of recorded delivery and 3 pound extra for my trouble. Still, I doubt I will be using this company again.

Order no. 8610
Who promised to pay a fiver for this review.

October 14, 2019
Unprompted review
RecycleURPhone LTD logo

Reply from RecycleURPhone LTD

Dear Customer,

Lets get things straight, Your phone was damaged, the sim insert was damaged plus it had many cracks around the phone, hence price was revised, we sent you an email regarding the issue AND you clearly accepted the revised price.
We offered to return the phone FREE if you were not satisfied, however you AGREED the offer. We were the only company offering a price.
As a GOODWILL your phone will be returned to you.
--------------------------------------------------------------------------------------

On Mon, 7 Oct 2019 at 12:21, <info@> wrote: We emailed you


YOU REPLIED

Quoting (Name removed) <(nameremoved)@gmail.com>:

[Hide Quoted Text]
In response to your email you said you would pay for my recorded delivery
and pay £3 extra so the total should be £ £7.70.....£2.70 recorded delivery.

If you cannot pay this send it back and I'll make more selling it for spare
parts.
------------------------------------------------------------------------------------------------
We made payment to you, to complete transaction, if you were not happy you should have asked for phone to be returned.

Rated 5 out of 5 stars

Not only did RecycleURPhone pay more…

Not only did RecycleURPhone pay more than others, they also refunded my full postage costs, and the money was in my bank account in less than 24 hours. Delighted.
Order no. 8660

October 8, 2019
Unprompted review
Rated 5 out of 5 stars

Superb Service (Order 8633)

This was the only phone recycling company that would buy my slightly older HTC Desire phone. Really quick to respond to my queries and fantastically speedy payment settlement. So pleased that my perfectly serviceable yet old phone, will hopefully find a new home 💕

Order no. 8633

September 18, 2019
Unprompted review
Rated 1 out of 5 stars

Do not belive their hype.

Do not belive their hype.
Price for 'phone quoted online then actually offered less than half.
Special Delivery was required to cover quoted value of 'phone but that amount was never reimbursed-let alone the 'extra' £3 offered as an incentive to deliver via that method.
I wasted over a week on these shysters and am still out of pocket, deeply disappointed and still with an un-sold 'phone.
Judge for yourself if you wish to avail yourselves of their abysmal 'service', there are more facts and my experience leaves a lot to be desired but words can barely describe that terrible experience.
Order no.8608
More than three weeks, and a few more emails, and no sign of the 'price difference' coming my way soon.
Shocking,atrocious and dishonest : - ((

July 29, 2019
Unprompted review
RecycleURPhone LTD logo

Reply from RecycleURPhone LTD

Dear Customer,
Firstly we are sorry you haven't had a good experience. The phone was revised because the casing was cracked, our terms and conditions clearly state, if the phone is physically damaged it will be classified as non working.
As a good will gesture your phone was returned using recorded delivery and payment was sent for the postage you initially paid.
If you do manage to sell the phone to a different recycling company for more then what you was quoted by us we would return the difference to you.
We clearly notified you it has to be a recycling company who offer more then what we quoted, then you would receive the difference, you have used a high street shop.

Thanks

Rated 5 out of 5 stars

Good price paid

Good price paid, great communication about condition of phone.
There was an initial problem with their freepost service, but I got fully reimbursed for my outlay.
Cheque arrived very next day after agreeing to a revised sale price.
Great service and would definitely use again!!

Order 8563

June 11, 2019
Unprompted review
Rated 4 out of 5 stars

Okay service

Was a great service, but I had to pay £7 recorded delivery and they said they would reimburse me and give me £2 extra but only sent me £26
Other than that they are so polite and I would use them again
Holly kennedy

May 24, 2019
Unprompted review
RecycleURPhone LTD logo

Reply from RecycleURPhone LTD

Hi Holly,
Thanks a lot for the feedback, we could confirm the postage was reimbursed plus £2 was paid into your account.

Thanks again for using us

Regards
RecycleURPhone Team

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