Redbrik Reviews 

211
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, providing a caring and personal approach. The service is frequently described as excellent and efficient, with many appreciating the smooth and stress-free process. People also highlight the exceptional customer service, noting the team's responsiveness and clear communication. Customers often mention feeling supported and reassured throughout their journey, especially during potentially stressful situations. The team's dedication ensures that queries are addressed promptly and that clients feel their best interests are always at heart, making the overall user experience highly positive.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many expressing high satisfaction with the overall service... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's responsiveness, clear... See more

Response time

People report positive experiences with response times, noting that issues and queries are dealt with... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as fantastic and nothing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

Ben at the chesterfield office has been amazing throughout our sales process, our first sale fell through and he was so supportive and genuine. We have just sold again and I will honestly miss him. He... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new... See more

Company replied

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Investment
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(211)

101 reviews in the last 12 months

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Rated 2 out of 5 stars

Buying a property via RedBrik was an unpleasant experience.

Buying a property via RedBrik was an unpleasant experience start to finish. It’s just lucky we are extremely happy with the property itself.

The Mandatory Payment to accept an offer which is tenuously linked to search completion (outside of their recommended legal teams these are not accepted, we tried 2 who both advised the same. Fresh searches). This practice borders on being against the governing act 1979.
2. Members of the RedBrik team messaged my wife after 23:00 hrs chasing solicitor communication. The message was strangely written and could be assumed as under the influence of alcohol owing to the time and strange message tone.

Unless property was unbelievably desirable I would avoid purchasing via RedBrik again.

June 3, 2025
Unprompted review
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Reply from Redbrik

Hi Chris,

Thank you for taking the time to share your feedback, and we’re pleased to hear that you're happy with your new home.

We’re sorry to learn that you found the buying process difficult. At Redbrik, we always aim to provide a smooth, transparent, and supportive experience for everyone involved.

To clarify, the property you purchased was marketed with Redbrik SecureMove™, which is clearly noted on our listings. SecureMove™ was introduced to provide greater certainty for sellers and more transparency for buyers. This includes access to key documents, such as searches, title information, and property questionnaires, at the start of the process.

The majority of solicitors accept the searches we provide, and in fact, your chosen solicitor has done so on other transactions. On this occasion, they opted not to, which is entirely their professional choice. However, this isn’t reflective of the wider process, which continues to work successfully for many buyers and sellers.

It’s important to note that SecureMove is not in breach of the Estate Agents Act 1979. The Act requires that agents act fairly, honestly, and transparently – all of which underpin the SecureMove™ process. Buyers are not charged to make an offer, and full information is provided before any payment is requested as part of the agreement to proceed.

Our team works hard to keep transactions progressing smoothly, which brings us to your comment about late-night communication. Thank you for raising this. While our team’s dedication sometimes sees them working outside standard hours, we agree this should be balanced with wellbeing, and we are addressing it internally. We’ve reviewed the email in question and can confirm it was appropriate in both tone and content.

If you’d like to discuss your experience further, please feel free to contact our Chesterfield Area Manager and Director, Jessica Risorto, at jessica.risorto@redbrik.co.uk – she would be happy to speak with you directly.

Once again, we’re delighted that you love your new home, and we truly hope you enjoy living there for many years to come.

Kind regards,
Redbrik.

Rated 5 out of 5 stars

The Team at Chesterfield are very…

The Team at Chesterfield are very professional especially Katie she is always polite,friendly and nothing is too much trouble for her.

July 15, 2025
Unprompted review
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Reply from Redbrik

Thank you for your 5* review :)

Rated 5 out of 5 stars

Excellent service!

From the first visit all the way through the process the team at Redbrik, namely Sarah Mcdonagh provided outstanding service. The support we received was excellent, queries were answered immediately and Sarah was always on hand to discuss any concerns and was exceptionally professional. We couldn't be happier and will recommend Redbrik highly to all our friends and family.

July 15, 2025
Unprompted review
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Reply from Redbrik

Thanks Alexandra, for taking the time to leave this fantastic review! We've passed on your kind words to Sarah :)

Rated 5 out of 5 stars

I was really impressed by the…

I was really impressed by the professionalism and friendliness of the whole team at Redbrick.Katie Ryalls who dealt with me initially was efficient and friendly and dealt with all matters extremely promptly .I am sure they will make the whole process of buying a new property smooth and speedy .

July 11, 2025
Unprompted review
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Reply from Redbrik

Thanks for the 5 stars Julie :)

Rated 5 out of 5 stars

From the start Redbrik kept us up to…

From the start Redbrik kept us up to date with the sale of my Mums house.
They were friendly & ready to answer any questions & dealt with problems that arose very professionally.
A big thankyou to Kathryn who went above & beyond.

June 13, 2025
Unprompted review
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Reply from Redbrik

Thanks so much for the 5* review!

Rated 5 out of 5 stars

Professional, passionate, and know the industry.

The Redbrik team have been fantastic. Moving house can feel like a big deal, but from the initial chat at the valuation through to the regular check-ins, they made the whole process feel stress-free. They’re professional, passionate, and know the industry.

The photos they took of our home were so good we actually wondered why we were moving at all! 😄

I should mention we’re in Rotherham and a little outside their usual patch—don’t let that put you off. They did a great job and we'd highly recommend them. Thank you!

June 7, 2025
Unprompted review
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Reply from Redbrik

Thank you so much for this fantastic review Anna!

Rated 5 out of 5 stars

Rebrik staff second to none…

To start with the enthusiasm and friendliness of Jacqueline who valued our property, is what made me choose Redbrik over other estate agents. The market then slowed down and it took a while, but as soon as Lisa took over managing our sale, she was very honest but above all she got things done, I tried to arrange a viewing managed by a different branch but got nowhere until I told Lisa I needed a viewing and within 5 minutes I actually got a viewing time. She is a fantastic member of staff for Redbrik.

June 12, 2025
Unprompted review
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Reply from Redbrik

Thanks so much for this fantastic review Gloria! :)

Rated 5 out of 5 stars

Amazing service

Amazing service and marketing. After our property was placed on the market, we accepted an offer after 1 week. Nikki was fabulous at the beginning of the process when we first started with the organisation of the photos and marketing the property. Kathryn was great throughout the process with providing great communication and helping with speaking to solicitors and seeing if there was anything that could be done. Through all this work, we were able to complete on the sale of our property and the purchase of our new home within 100 days!

Couldn’t recommend enough!

June 10, 2025
Unprompted review
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Reply from Redbrik

Thanks so much for this fantastic review Rachel!

Rated 5 out of 5 stars

Redbrik went above and beyond

I cannot recommend Redbrik, Chesterfield highly enough. They were recommended to me by a good friend who is an award-winning estate agent in another county. Jessica, Jake, and Andrew were all super efficient but, more importantly for us, they went above and beyond to be kind and encouraging when we were both mentally and physically at the end of our tether. We had been forced to sell our home of 30 years to stave off repossession - all due to suspected fraud by our own accountant! - so we needed to sell as quickly as possible. Hannah gave us great advice about setting a sensible sale price and knowing upfront exactly how much the estate agent and legal fees would be was a huge relief. I recommend Redbrik and their SecureMove to everyone.

February 21, 2025
Unprompted review
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Reply from Redbrik

What a lovely review to read Kim! And we're so pleased that the Chesterfield team were so helpful :)

Rated 5 out of 5 stars

Fantastic from start to finish !

We have recently sold a property with redbriks and wow I cannot fault them in anyway ,from the first time meeting them to discuss putting our home on the market they couldn't do enough to help .Tammy was amazing through out finding a buyer and Andrew the progression officer was fantastic throughout the whole process ,giving us advise , making sure everything ran smoothly and being on hand to support us in any way needed throughout ( It would have been alot more stressfull without him) .I'd recommend redbriks to anybody thinking of selling a property !

May 27, 2025
Unprompted review
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Reply from Redbrik

Thanks so much for this fantastic review Nicole! We've passed your kind words onto Tammy and Andrew :)

Rated 5 out of 5 stars

Thank you Redbrik So here we are 3 months in our lovely…

So here we are 3 months in our lovely new home.. Our selling/buying experience was challenging it say the least but we would never have got through it without the support from Redbrik.
We cannot praise Holly and Grace enough.. both proved to be efficient and professional, guiding us through difficult and frustrating processes.
There were many times along the way, especially when we faced further delays at Christmas, that we considered giving up. We will always be grateful to Holly and her honest and down to earth approach.. Thank you so much Cheryl and Stephen

February 20, 2025
Unprompted review
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Reply from Redbrik

Thank you so much for taking the time to leave us this review! Lovely to hear that you are enjoying your new home :)

Rated 5 out of 5 stars

Really great experience

Really great experience, very efficient responses and worked with me on all requirements I had.

Managed to get in the property exactly when I needed.

May 23, 2025
Unprompted review
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Reply from Redbrik

Thanks for your review Joe!

Rated 5 out of 5 stars

Tom and Tammy

Tom and Tammy of Redbrick estate agents at Crystal peaks Sheffield were very professional,kind and very supportive during the sale process of my mum and dad’s house.From the start of the sale process right though to the eventual sale which only took 3 weeks to achieve the full asking price I can’t thank them and the company enough.I would highly recommend them to anyone who wishes to sell a property.Charlain

May 16, 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to read! Thank you for taking the time to share your experience with Redbrik, and we'll pass on your kind words to Tom and Tammy :)

Rated 5 out of 5 stars

Hard Working and Professional

Redbrik sold an ex-rental property for me. Throughout the process they behaved with patience and professionalism, particularly Clayton and Louise. It wasn't the easiest sale ever, requiring 16 viewings to produce one offer, but the team remained enthusiastic and supportive throughout. I have recommended Redbrik to friends and relatives.

March 7, 2025
Unprompted review
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Reply from Redbrik

Thanks, Stephen - we really appreciate you taking the time to leave us this 5* review!

Rated 3 out of 5 stars

I was selling an unfurnished flat and…

I was selling an unfurnished flat and agreed to the package including the solicitors Taylor Emmet. Redbrik kept me well informed using the 'street ' app and always informed me of viewings. After I accepted an offer from a cash buyer it transpired the vendor had a more complicated situation - I wasn't made aware of the implications of this or given any guidance about time frame for completion. The solicitors were very reluctant to telephone the management company dealing with the flat. They relied on emails which didn't always arrive. Only when I telephoned relevant companies did things begin to happen. The service I received could have been better.

April 23, 2025
Unprompted review
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Reply from Redbrik

Hi,

Thank you for taking the time to leave your feedback, and for speaking with our Area Manager/Director last week.

We’re pleased to hear that you felt well informed during the marketing of your property and found the viewing updates and Street app helpful throughout the early stages of the sale.

That said, we’re sorry to hear that the conveyancing stage of the process felt frustrating, particularly in relation to the leasehold information and solicitor communication. While your buyer initially presented as a straightforward cash purchaser, her position later changed, and we understand that this added extra conversations and some uncertainty.

We also appreciate your patience and assistance in helping to move things forward with the management company.

Thank you again for your honesty and for choosing Redbrik. We wish you all the very best for the future.

Best wishes,
Redbrik.

Rated 5 out of 5 stars

Clayton was fantastic

Clayton was fantastic! We actively didn’t buy some of the houses we viewed because the agents weren’t impressing us but all that changed when we landed on Clayton’s listing! He was of American quality. He knew his stuff, he kept us informed, guided us through the process and just overall made us feel warm and fuzzy about the whole process.

We only want to look at Clayton listings going forward - as we’re starting to buy investment properties!

So if you’re looking to sell your house … sell with Clay!

May 12, 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to read - thanks Dash! We've passed your kind words onto Clayton :)

Rated 5 out of 5 stars

Good experience

Louise at Redbrik was always very helpful. I had a positive experience with this estate agents. Thank you

March 26, 2025
Unprompted review
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Reply from Redbrik

Thank you for the 5* review Susannah!

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