Redbrik Reviews 

Clayton was fantastic! We actively didn’t buy some of the houses we viewed because the agents weren’t impressing us but all that changed when we landed on Clayton’s listing! He was of American quality. He knew his stuff, he kept us informed, guided us through the process and just overall made us feel warm and fuzzy about the whole process.

We only want to look at Clayton listings going forward - as we’re starting to buy investment properties!

So if you’re looking to sell your house … sell with Clay!

Louise at Redbrik was always very helpful. I had a positive experience with this estate agents. Thank you

Changed to Redbrik following a disappointing service from another agent.
The professional team lead the viewings making the process far less personal. Once sold the team continued to lead and drive, challenges were faced but very much in a consultative way.
Would highly recommend Redbrik, only agent to provide support throughout the sales/purchase process.

Whilst the secure move package is a flawless scheme on Redbrik's part, for the buyers it is useless. You are subject to a £595 fee for the sheer privelige of buying a property through Redbrik. The only thing of worth that it provides is searches that your solicitor can complete for much less.
Although Redbrik were keen to complete the sale as soon as possible, their relentless calls/emails was unnecessary, particularly as I'd asked them to get updates from our solicitors. The interactions with them seemed like they were trying to catch me out or gather some information without me knowing. As much as the sellers are the ones paying Redbrik, there seemed to be little consideration for us as buyers and we felt bullied into quick decisions, despite our questions going unanswered for several weeks.
After being rushed and pressured through the entire process, I went to collect the keys and they did not even have all the keys from the sellers.
Overall, this was a very difficult and challenging process, which could have gone a lot more smoothly, with some time and consideration.
For sellers, I'm sure the experience is well worth it but I do not recommend at all from a buyer's perspective.

Used them 3 years ago - brilliant. This time, did not listen to my requirements at all. Sale was quick but thats all I can say. Would never ever use them again.

Fantastic experience selling our house. Special thanks to Jen, Clayton, Hayley and especially Louise- all were excellent but I don’t think we would have got it over the line without Louise.

Excellent service throughout. Very professional in every way. I would have no hesitation in recommending them.

I recently put an offer in for a house purchase ( a reasonable offer, not ridiculously low!) The person I spoke to didn't even thank me for submitting an offer. She was rude, condescending and unhelpful. I shall now make every effort to buy a property via another agent as I have no desire to interact with this company again.

Excellent service. Special thanks to Hayley, Louise and Clayton

From the initial valuation, to the photos, to listing the property and throughout the whole sales process, to completion the team at Redbrik were outstanding!
Communication was excellent and proactive, Jen, Abi, Louise, Hayley and Carlton were all brilliant. I especially found the 'secure move' process fantastic and as an investor a really reassuring tool to have. I couldnt recommend the team more highly and look forward to working with them again very soon.

The communication during the whole purchase was excellent. Both between ourselves but also the solicitors. Everything ran smoothly and I’d definitely recommend Redbrik.

I've just sold a house which was let out to a sitting tenant, so it was a little complicated and I was quite stressed about it. Throughout the process, Redbrik were on the ball and they always kept me informed about what was going on. I was impressed by their friendliness and efficiency - whenever I left a message, I was called back within a couple of hours. They were knowledgeable and gave good advice too. 10/10

We bought a house Chesterfield, Holly Wheatley dealt with our purchase, of a house being sold by Redbrik, we were in a chain of 5 properties, it wasn't easy but Holly was absolutely brilliant at every stage. She coordinated and communicated with everyone, driving the process through. Nothing was too much trouble, if it wasn't for Holly I don't think it would have happened. She was professional and patient and very friendly. I would throughly recommend Holly and Redbrik if you are buying or selling a property

always helpful and always kept informed about the progress of the house

I’m afraid not to good constantly pressuring
Doom and gloom it’s all going to fall through
Keep wanting me to change solicitor I think there on some sort of communication
As soon as I made contact with the seller it’s amazing what you find out
Personally I would never uses them
Your reply doesn’t explain the pressure in wanting me to change Solicitors’
That you recommended and a lot more experience than the one I was using
The pressure put an uncomfortable relationship with my solicitors
None of this was necessary
Unfortunately buying a house can take time but it just wasn’t quick enough for you
I would never recommend you to anyone

Terrible Experience with Redbrik Lettings - Unprofessional, Unreliable, and Untrustworthy
No of Properties Managed :3

My experience with Redbrik Lettings at their Ecclesfield branch has been nothing short of frustrating. The communication throughout the entire process was dreadful. It was nearly impossible to get clear, accurate, or proper responses from their staff. The information I received was vague, inconsistent, and often incorrect, leading to unnecessary confusion and delays.

What was even more concerning was the misleading information I was given when initially discussing taking on my properties. I was told certain things that were later proven to be false, and this occurred after I had already signed their terms of business. It felt like they were more focused on getting my properties under management than being transparent, which was both frustrating and disappointing.

To make matters worse, Redbrik encouraged tenants to show up at the landlord’s door directly, without proper notice or communication. This not only demonstrated a lack of professionalism but was also a serious violation of privacy. The disregard for basic protocols left me feeling uncomfortable and exposed.

However, the most significant issue was their complete failure to manage rent payments properly. There were countless instances where they failed to transfer or pay the rent on time, which caused significant stress and financial uncertainty. When I tried to resolve the issue, I was met with excuses and constant delays.

When I attempted to escalate my concerns or inquire about a formal complaints process, I was informed there was no formal process in place, and the Lettings Manager was the only person I could speak to. This lack of accountability made me feel like my concerns were being completely dismissed.

Things took an even stranger turn after I left negative feedback. I was unexpectedly contacted by the Lettings Managing Director, who asked me to list all my concerns in detail. This felt disingenuous, like a last-ditch effort to salvage their reputation rather than a sincere attempt to address my issues. It only further highlighted their lack of genuine interest in customer service until it was far too late.

As if all this weren’t enough, I was subjected to rude and intimidating behavior from the staff when I tried to call them and chase for updates. Instead of taking responsibility, they acted as if I were at fault for their numerous failures.

In summary, Redbrik Lettings’ Ecclesfield branch is completely unprofessional and unreliable. Their poor communication, misleading information, failure to handle rent payments, and overall lack of customer service make them a company to avoid at all costs. I would not trust them with my property or rental needs, and I strongly recommend others look elsewhere.

I recently sold my home with Redbrik, Ecclesall Road, Sheffield.

My experience with Redbrik was a positive one.

Jen & Clayton stood out as they offered friendly and professional service throughout.

The process was swift and smooth and I would certainly use Redbrik again in the future.

Very good experience with Redbrik, they sold my house quite quickly and vetted the viewers situation s as much as they could. They were very proactive in looking for properties for me to view, and the viewing team were always helpful, knowledgeable and charming. Having the sales progression team was a big plus, they really kept their eyes on the ball. All the staff were pleasant, polite and helpful, thank you.

These guys know what they're doing.. they think ahead, anticipate potential problems & delays and fix them..
Pleasure working with these people.. nothing too much trouble..
No hesitation in recommending this great team of people..

There is no Zero star option to select or we would have given that. We are a very unfortunate landlords not with 1, 2 but 3 properties managed by them. If you want to mess up your health and well being get Redbrik onboard as they are totally incompetant to manage your properties. There is no communication with in the same building forget about other Redbrik branches. They were managing our properties for last 3 years but they have seriously/drastically gone down in their service. The worst ever experience we had with them, We are in a process of getting all our properties back from them, only one to go (fingers corssed). However, the experience and frustration we had with them was shocking and very disturbing. They declare themsevles as a premium estate agent, where there is a seriousl lack of professionalism, no phone manners, fail to understand their customers and poor knowledge of assets that they are managing. They have gone down the hill since the very good know people/staff has left the business. We could have written a very specific detailed experience but , we bet that this editor wouldn't take enough charaters. We hope that this is enough for others to understand and deter themselves in falling into their trap. Just to remind you we were brought up to this point, writing this review base of our years of experience with them. One last advise, even after reading this review you want to go with them then please carefully read their terms of business, they are very strict as once you sign them and 14 days passed you are locked in their trap and will cost you fortune to come out of it.
Thanks and Regards,
A very unfortunate and a very happy customer of Redbrik :-(