I ordered two weeks ago, get nothing! i try to speek with the support but i get zero help.. NEVER ORDER FROM HERE !!!! Sendungsnummer 430118759702 If i get my order i delet this if not i write... See more
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See what reviewers are saying
I ordered tires on 24. 10 and got them today on 12.11.(Switzerland) It took longer as I expected but I should have ordered them earlier so I would not be stressing if they will arrive before snow.... See more
Customer service is very helpful. They are patient with someone like me who is still learning the German language. Their website is superb and easy to use. I have to still see what will be my experien... See more
Company replied
Tires came within a week -- the same one that I was waiting from reifendirekt for more than a month. I had to cancel from reifendirekt and order them here -- and it just came in a week and saved me in... See more
Company details
Written by the company
Der Reifenexperte reifen.com ist einer der größten Reifen-Onlinehändler Europas mit einer riesigen Auswahl von über 600.000 Reifen aller Marken. Das Angebot umfasst Reifen für PKW, Motorräder, Offroad- und Transportfahrzeuge und Fahrräder sowie Felgen, Kompletträder und Zubehör. Neben dem reifen.com-Onlineshop gibt es in Deutschland 37 Filialen für zusätzliche Serviceleistungen wie Achsvermessung, Radnabenreinigung oder Radeinlagerung.
Contact info
Südfeldstr. 16, 30453, Hannover, Germany
- 0511/123210 -10
- info@reifen.com
- www.reifen.com
3.9
Great
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best price for tires .
The best price for tires .
The operator was very helpfull and made the purchase experience very easy .
December 20, 2022
Reply from reifen.com
Hello Mr. Chrstian,
thank you very much for this kind review. We are looking forward to your next visit.
Best regards,
Nanette from reifen.com
I wish I can pay online for ordering…
I wish I can pay online for ordering and assembling at the branch.
December 12, 2022
Reply from reifen.com
Dear Mr. Göksel,
thank you for your feedback. You have chosen your order directly online in our branch. So you can pay easily when you get the goods.
Best regards,
Nanette from reifen.com
Never use this company unless you want to lose your money
I ordered a full set of tires almost a month ago, but they never arrived. No refund, nothing. The worst customer service ever. Never use this company unless you want to lose your money.
Update on 17th of January: The company has still not refunded me and never delivered the goods, and waiting for my money back. They stole my money and did not respond to my emails to customer service either. Never use this company unless you want to lose your money. These are stinky thieves!!!!
December 6, 2022
Unprompted review
Reply from reifen.com
Dear customer,
we are really sorry that the delivery of your order has taken such an unfortunate course. The goods are now on the way back to us and will be immediately credited after receipt.
Please accept our sincere apologies for any inconvenience caused.
Best regards
Nanette from pneuexperte.ch
Very quick and good telephonic customer service
Good offers, simple ordering and quick answer to telephone query
December 4, 2022
Reply from reifen.com
Hello Mr. Dhindsa,
thanks a lot for this kind review.
Best regards,
Nanette from reifen.com
Ordering was easy
Ordering was easy, and I can pay at a professional tire store I trust instead of online.
December 1, 2022
Reply from reifen.com
Hello Mr. Boos,
thank you very much for this kind review.
Best regards,
Nanette from reifen.com
Reply from reifen.com
Hello Mr. Perin,
thank you so much for the 5 stars! Much appreciated.
Best regards, Peter from the reifen.com-Team
Was looking for a one-stop place to buy…
Was looking for a one-stop place to buy tires and book assembly. Booking was clear. Hope I won't be dissapointed by end result!
November 14, 2022
Reply from reifen.com
Hello Mr. Sergeev,
thank you for the 5 stars! You won't be disappointed.
Best regards, Peter from the reifen.com-Team
Hat gut funktioniert!
November 11, 2022
Reply from reifen.com
Hallo Herr Bohnert,
danke für die 5 Sterne!
Liebe Grüße, Peter vom reifen.com-Team
super Service
November 7, 2022
Reply from reifen.com
Hallo Herr Kahlert,
danke für die positive Bewertung!
Viele Grüße, Peter vom reifen.com-Team
Top telefohn srvi8ce
November 3, 2022
Reply from reifen.com
Hallo Herr Rotzoll,
danke für die 5 Sterne.
Viele Grüße, Peter vom reifen.com-Team
User friendliness website
User friendliness website, easy to navigate and follow on item purchases.
October 31, 2022
Reply from reifen.com
Hello Mr. Lau,
thanks for 5 stars.
Best regards, Peter from reifen.com-Team
Reply from reifen.com
Hallo Maximillian,
vielen Dank für die fünf Sterne!
Viele Grüße, Peter vom reifen.com-Team
Great customer service
I accidentally ordered the wrong rims but the salesperson was so fast to help me to cancel my order and work with me to get the correct rims. They always responded quickly and were extremely helpful. A truly great experience.
September 9, 2022
Unprompted review
Reply from reifen.com
Hello Jordan,
thanks a lot for this great review. We are glad for helping you.
Best regards,
Nanette from reifen.com
Super super Gut Geil
September 12, 2022
Reply from reifen.com
Hallo Herr Stanic,
danke für die tolle Bewertung.
Viele Grüße, Peter vom reifen.com-Team
why the mandatory trustpilot review at the end ?
all OK, except the mandatory trustpilot review in the end
September 10, 2022
Reply from reifen.com
Hello,
the trustpilot review can be skipped.
We are sorry that it bothers you that much.
Best regards, Peter from reifen.com-Team
Reply from reifen.com
Dear Mr. Koolman,
thank you for your positive feedback.
Kind regards, Peter from reifen.com-Team
Very satisfied
August 29, 2022
Unprompted review
Reply from reifen.com
Hello Mr. Smith,
thanks for your feedback.
Glad to hear that everything is to your full satisfaction.
Best regards, Peter from the reifen.com-Team
Super Angebot
August 26, 2022
Reply from reifen.com
Hallo lieber Kunde,
danke für das positive Feedback.
Freut uns, dass Sie mit unserem Angebot zufrieden sind.
Liebe Grüße, Peter vom reifen.com-Team
Outstanding service!!
Outstanding service!!! The ordering was super easy and service was outstanding… order my items Friday and received on Monday… Quickest online order for me!!!
Highly recommend!!!
August 20, 2022
Unprompted review
Reply from reifen.com
Dear Mr. Roa,
we are very happy for this amazing review. Thanks a lot.
Best regards,
Nanette from reifen.com
fairly clear site with good prices
fairly clear site with attractive prices. I recommend reifen.com to everyone.
August 12, 2022
Reply from reifen.com
Dear customer,
thank you very much for your review. We are glad that you are satisfied.
Best regards,
Nanette from reifen.com
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