Super impressed with this service and company. Got exactly what I needed fixed. Would not hesitate to recommend them to anyone who needs repairs or help with remotes. Their customer service and c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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i was looking to replace a broken remote ID8 all remotes on internet were to expensive and was not worth replacing (ceiling unit to old) found remote control world by accident on the internet to... See more
Company replied
I ordered a programmed TV remote. It took about a week for the programming until it was shipped out, which was a bit longer than I expected, but the result was worth the wait. When I had a small is... See more
Company replied
Easy process to order a remote for some outdoor heaters which we received as a gift, but without the remote to make them work. Great website, clear explanation to ensure we ordered the correct one. W... See more
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Company details
Written by the company
We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.
Contact info
Korejska 724/15, 70200, Ostrava, Czech Republic
- +420774778797
- orders@remote-control-world.eu
- www.remote-control-world.eu
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Quick solution to get my remote working again
My remote control had stopped working and I received excellent help from Ondřej Krejčí.
Thanks to his clear guidance and solutions, the remote (CANTON SPECTRAL BRA-1 V2, CLA1, CTA2 V2) is now working perfectly again.
Great service — thank you!
November 27, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that your remote control (CANTON SPECTRAL BRA-1 V2, CLA1, CTA2 V2) is now working perfectly again and that Ondřej Krejčí was able to provide clear guidance and assistance.
We truly appreciate your trust and your kind words, and we look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Perfect fit!
The RC is identical with the one that came with the TV set. I love it!
November 1, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that the remote control is identical to your original and that you are happy with it.
We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
I ordered remote and initially received…
I ordered remote and initially received the wrong one, but as soon as I reported the issue, the seller immediately sent me the correct replacement — and even let me keep the first one as a spare. Their customer service was fast, helpful, and truly impressive. I'm very satisfied with the product and extremely grateful for the excellent support. Highly recommended!
December 3, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you so much for your wonderful review! We’re truly glad to hear that you’re satisfied with the product and with the support you received. We’re sorry for the initial mix-up, but we’re happy we could resolve it quickly by sending the correct remote right away — and we’re pleased you can keep the first one as a spare.
Providing fast, helpful, and reliable customer service is very important to us, and your kind words mean a lot. Thank you again for your trust and for recommending us!
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent
Excellent. Arrived really quickly. To UK. Exactly what I wanted.
November 24, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that your order arrived quickly to the UK and that it was exactly what you wanted.
We truly appreciate your trust and hope to serve you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Made it easy to pair up.
Great communication and guided me in pairing the remote up to a fairly old blind.
November 27, 2025
Reply from Remote Control World
Dear Customer,
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to guide you through pairing your remote — especially with an older blind system. Clear communication and helpful support are very important to us, and it’s wonderful to know the process was easy for you.
If you ever need further assistance, we’re always here to help!
Best regards
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Perfect and Original product...
October 10, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that you received a perfect and original product.
We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent experience and professional…
Excellent experience and professional service.
November 11, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you had an excellent experience and were satisfied with our professional service.
We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Thanks for fixing our control box and…
Thanks for fixing our control box and remote, your people have done a fantastic job and we would not hesitate to use your company again the control box works fabulous and we have no regrets about sending it to your company again if needed thanks again Irene
November 25, 2025
Reply from Remote Control World
Dear Irene,
Thank you so much for your wonderful feedback! We’re truly happy to hear that your control box and remote are now working perfectly. Our team puts great care into every repair, and it’s fantastic to know that you’re pleased with the results.
Your trust means a lot to us, and it’s great to hear that you wouldn’t hesitate to use our services again in the future. We’ll always be here should you ever need further assistance.
Thank you again for your kind words and for choosing our company!
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Remote Unico Smart 10HP
The remote worked exelent. The shipping took a few days but was well worth the wait. Now I can use my unit again.
November 24, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that your Remote Unico Smart 10HP is working excellently and that the delivery, though taking a few days, was worth the wait.
We are glad that you can now fully enjoy using your unit again. Thank you for your trust, and we look forward to serving you in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
VAP remote control
The equipment ordered is of very good quality; the only thing missing is a small booklet detailing its specific features and use . Email support is excellent and very responsive. The only negative point is the 9-day delivery time by GLS.
November 24, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your kind review! We’re delighted that you’re happy with the quality of the item and that our email support was able to assist you quickly. We also appreciate your suggestion about adding a small user booklet — your feedback is very valuable to us.
We’re sorry for the delivery delay. During the busy holiday season, carriers like GLS can experience longer-than-usual processing and transit times, and we truly appreciate your patience.
Thank you once again for choosing us. If you need any further help, we’re always here for you!
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Reply from Remote Control World
Gentile Cliente,
La ringraziamo molto per il suo feedback! Siamo lieti di sapere che il telecomando è risultato immediatamente operativo senza necessità di programmazione.
Apprezziamo la sua fiducia e speriamo di poterLa servire nuovamente in futuro.
Cordiali saluti,
Team Remote Control World
Very helpful on online chat
Very helpful on online chat, speedy delivery, remote works perfectly, Highly recommend, Thank you
November 14, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you found our online chat helpful, that your remote works perfectly, and that the delivery was speedy.
Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Fast delivery and genuine product
Fast delivery and genuine product, as described. Also, great communication when I had a query. I would 100% buy from this company again.
Ondřej Krejčí in customer care was super helpful!
November 11, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that you received your product quickly and that it matched the description.
We also appreciate your kind words regarding our communication. Your trust means a lot to us, and we look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Outstanding support and follow-up!
Outstanding support and follow-up!
Their dedication to their customers is truly remarkable. If more companies operated this way, the world would be a better place. An exceptional experience from start to finish.
Michaël
November 20, 2025
Reply from Remote Control World
Dear Michaël,
Thank you so much for your amazing review! We’re truly touched by your kind words and thrilled to hear that you had such an outstanding experience with our support team. Providing attentive service and genuine follow-up is at the heart of what we do, and it’s incredibly rewarding to know that our dedication made a difference for you.
Your thoughtful feedback means a great deal to us. We believe that every customer deserves care, clarity, and reliability — and your message reminds us why we love what we do. Knowing that you describe your experience as “exceptional from start to finish” truly makes our day!
Thank you again for taking the time to share your experience and for your wonderful encouragement. We’ll continue doing our very best to deliver this level of service every time.
Best regards
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Very good customer service
Very good customer service. I always received appropriate answers to my questions. I would especially like to highlight Ondřej Krejčí, who was always very willing to help me. I thank him for this good attitude.
I received the ordered product very quickly. I would buy from this store anytime.
November 6, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you were satisfied with our customer service and the prompt delivery of your order.
We will pass on your thanks to Ondřej Krejčí — it is wonderful to hear that his support and willingness to help were appreciated.
We truly appreciate your trust and look forward to serving you again anytime!
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Dear Ondřej Krejčí,
Dear Ondřej Krejčí,
Senior Customer Care Representative,
I would like to thank you for the excellent support provided. I am very satisfied with the new remote control and truly appreciate the speed and professionalism with which you resolved the issue I encountered.
Thank you once again for your prompt assistance!
November 11, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind words. I am delighted to hear that you are satisfied with the new remote control and that our support met your expectations.
Your feedback is greatly appreciated and serves as motivation for our team to continue providing fast and professional assistance.
Thank you again for your trust, and we look forward to serving you in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Exactly as advertised
The remote was exactly as stated and worked as expected when paired to the television. The delivery time was quick and was delivered when stated.
November 15, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that the remote matched the description, worked as expected with your television, and that the delivery was prompt.
We truly appreciate your trust and your kind words, and we look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
good customer service
the remote control was not genuine as listed, so the customer service was good to follow may case and refund 50% (not the delivery charges). The product is still listed as genuine, but they told me they added a note for the buttons that are not functional what I don't see.
September 23, 2025
Unprompted review
A company of Integrity.
I was impressed with the prompt communication from the company.
I had misunderstood the website and thought the fee covered a new remote control but it was for repair.
When I pointed out my misunderstanding the staff refunded with nil fuss.
I dealt with Ondřej Krejčí and found this person courteous and respectful.
Well done. A nice demonstration of integrity.
Philip
Thank you.
November 11, 2025
Unprompted review
Reply from Remote Control World
Dear Philip,
Thank you very much for your kind feedback. I am delighted to hear that your experience with us was positive and that our team, especially Ondřej Krejčí, provided courteous and respectful service.
We always strive to handle every situation with integrity and to resolve any misunderstandings quickly and fairly, so it is wonderful to know that our efforts were appreciated.
Thank you again for your trust and recommendation!
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
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