RepairClinic.com Reviews 

The customer service agent likes to argue with the customer and it was a rude, horrible, and insane experience! it definitely was unprofessional and disrespectful and I call on the managers to train your agents properly before allowing them to work with the customers!

What these people can do and were good at were to tell lies to their customers! That's how they resolve issues and then blatantly deny all facts presented and even dared to claim them fake!

I was transferred around a couple of times and was put ON HOLD of an hour without resolving the issue! Saying their customer service was horrible is an UNDERSTATEMENT! If there's a more awful word that that then that could be it! There was no manager to talk to, not even a supervisor who could help! This company is ridiculously INCAPABLE of helping customers!

Do not go through the process of buying anything from RepairClinic.com. They mailed me the wrong part# and when it's time to return the product, the shipping cost more than the actual parts and they will not reimburse for shipping even if it's their fault from mailing you the wrong parts. They do not even deserve 1 star, as far as I'm concerned. Customer service is a joke!

Check prices before buying they are overpriced. If they send the wrong part, good luck trying to return it. Check out the many other 1 star reviews. I am highly skeptical of the 5 star reviews. Best advice would be to take whatever part number you need and then purchase from a reliable, well-known website that you can trust.

The management was not only abusive but also engaged in fraudulent activities that greatly impacted the employees and the company's reputation. Their unethical behavior was widely disliked by the workforce, and many people felt upset and frustrated with the lack of action taken against them. It was truly upsetting to witness the extent of their wrongdoing and the damage it caused to the company's culture and morale. Overall, the experience left a lasting negative impression on me and many others who were affected by their fraudulent and abusive practices.

We got wrong parts, or missing ones, basically their staff were so obviously terrible at their job or just awfully LAZY!!

DO NOT ORDER from RepairClinic!!!

Do not purchase anything from the RepairClinic! Their unreasonable return policy states that you cannot return a part once you've installed it, WITHOUT ANY USE!!! I installed a part for a dishwasher and realized that the part I installed was not the cause of the leak from my dishwasher. Their website claims that "Return uninstalled parts and products for any reason within 365 days of purchase." I removed the part and then sent it back and didn't realize that it couldn't be returned. Horrible customer service. No signs of any wear or tear on the part at all and could most definitely be resold.

It will end up costing you more in the long run to pay for the part, pay for the shipping to receive the part, and pay for the shipping to return the part because it does not resolve your issue!

I ordered a furnace part and I checked the picture on their website and the part numbers matched. They sent me a part that I did not order and would not install in my furnace. I returned the part. I paid 106.57 for the part and got 79 dollars back. The problem is that this is fraud on two counts. First they sent me the wrong part and secondly they did not refund the full amount. I had to pay over 25 dollars to sent the part back. I had a screen print of what I ordered. I am taking this to the RCMP fraud investigation. If you have had the same type of experience then report it to the RCMP. This is crap.

Working for this company feels like modern slavery. The management dumps a ton of tasks on the employees regardless of our current workload and schedules. Even if the managers don't require you to, you will be forced to work overtime because of just how much stuff you have to finish within a short amount of time. The insurmountable number of tasks doesn't even come close to the insufficient pay.

I ordered a part on September 29th, 2023 and it has still not arrived on when I am currently writing this, January 5, 2023.

I have been on hold with repairclinic for a half an hour. There is not response to support, and no clear way to cancel the order.

Overall I woudl say this company is untrustworthy.

Untrustworthy. Ordered part did not work sent it back would not provide refund told me they would throw the part out if I didn’t pay for shipping again for the third time overcharged for part in the first place over charge for shipping in the first place all Floridians stay away from this company

The people comprising this company's management are some of the worst managers I've known. They're not worst only due to their awful performance. But they're the worst mainly because of their horrible attitude and repulsive behavior. This company is like a revolving door of employees due to how many quit in just a short time, and the reason is the terrible management.

the company sent my order to the wrong address. then said it was my fault. then it was delivered to a different address alledgley that they put in. i call the company they claimed it was delivered to and they said they didn't receive anything. i was told on the phone and on chat that it was my problem. no refund, no shipping a new one.

Paid more for a part than other suppliers because they claimed a faster delivery date. Had to call them 10 days after placing the order to be told that the part was on back order and would not arrive until after the cheaper suppliers

Don't use this company. I ordered a part and didn't need it. They now will not refund my money using the excuse that it appears to have been attempted to be installed. NOT TRUE. IT NEVER LEFT THE BOX.
They either sent me a used part or the return policy is a scam. In either case, they have my $100 and the part.

Updating - Upgrading from 2 to 3 stars.

They did the honorable thing and refunded all shipping fees. Parts are expected to be delivered the first business day after they were shipped (which was three days later than expected). Total delay - 4 days.

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This is the first time I've had a very bad experience with RepairClinic.com. I've used them for years. Parts indicated as in stock were ordered with overnight delivery paid for. After two days of" Processing " status", I called customer service early in the morning and was told they would call me with an update. No call from Customer Service. I had requested that next-day shipping be refunded, but I needed the parts for the weekend. No call for an update. Late in the day, FEDEX indicated there was a shipment label created with delivery in 4 days (holiday weekend). But they did not have the package. I called Customer Service and was told once the tracking number is created there is nothing that can be done, even though the package hasn't shipped.

Their prices are premium (30%) over other sources. I typically will pay for the assured service. No more.

Weeks of struggle to get order; Eventually, had to re-order. Customer Service and supervisory personnel unresponsive. A very frustrating experience.

My experience is like so many on this website. I ordered a part for my dishwasher. They sent the wrong part. I called. They sent a replacement part assuring me that if it was still wrong I would get a full refund. Spoiler . . . wrong part again. Since getting that second wrong part, I have emailed them pictures, talked to four different representatives, and I had a guy hang up on me. On two of those calls, I was promised a refund was coming . . . nothing. One of the agents, just flat out told me he would not give me a full refund after we talked for over an hour. Every time I called, I had to wait 15-60 minutes to finally talk to someone and then it was like starting over from ground zero every time. So much time wasted. I filed a formal complaint with the better business bureau. I am just asking for a $27 refund. I don't understand why it is so hard. I think ordering from this company could be a good experience if there are no hiccups, or mistakes. But, if you do have issues, the customer service is one of the worst I have ever worked with.

A very mixed bag. Easy to find my part online, and they had it in stock, which is not all that common right now with all the supply chain issues. Part was delivered in 3 days, one day faster than promised, which was great. But the part was broken. The box was in perfect shape, so the part was broken by either the picker or the packer. Sloppiness. Got online with them, tried to use their chat feature. Wasted a half-hour with no response. Called the 1-800 number, and after another half-hour hold, got a person. He listened, asked pertinent questions, and got a replacement part shipped out quickly at no cost to me. So the customer service was quite good, other than the wait. Got the part in 2 days. And it was broken. Same as before, no damage to the box. Part was broken before shipment by either the picker or the packer. Same routine, got customer service. She listened, asked pertinent questions, and got another replacement shipped out to me. Again, good customer service. Part delivered in 2 days. Good! And now this part, the third one, is also damaged. Seriously. I don't have time for this. But at least it is usable this time, unlike the first two.
RepairClinic.com has a serious problem. I won't be using them again.