RepairClinic.com Reviews 

125
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were let down by their experience overall. Many customers found the customer service unhelpful, rude, and often impossible to reach, with calls unanswered and callbacks never received. Products frequently arrived damaged or half-destroyed due to poor packaging, and some received incorrect or unusable parts. Numerous orders also faced issues like non-shipment, transit delays, or getting stuck. Some people were dissatisfied with the return and refund process, reporting difficulties in getting their money back or facing denials. Additionally, customers occasionally found that parts recommended as compatible by the website did not fit. The website itself was also described as disorganized or confusing.

What people talk about most

Customer service

Customers consistently note negative experiences with customer service, often describing it as nonexistent,... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction regarding incorrect... See more

Order

Consumers express significant dissatisfaction with the ordering process, citing issues such as unexpected... See more

Website

Users describe negative interactions with the website, with many stating they will not use it in the future... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment regarding the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Repair clinic is nothing but a sham. I paid good money for packaging and shipping, yet what I received looked like it had been kicked around before it arrived. The box was torn, the product was half d... See more

Rated 1 out of 5 stars

The parts I ordered arrived in a box that looked like it had been through a storm. I could have ignored the packaging if the parts themselves were fine, but they were in awful condition. I reached out... See more

Rated 1 out of 5 stars

Honestly, I wish I could give this company zero stars. I ordered a replacement part for my dishwasher, and what should've been a simple transaction turned into a full-blown nightmare. The first packag... See more

Rated 1 out of 5 stars

My package arrived in awful shape, and a few parts inside were not even what I ordered. Reaching customer service felt impossible, and once I finally got through, the treatment was rude and completely... See more


1.3

Bad

TrustScore 1.5 out of 5

125 reviews

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No history of asking for reviews

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1.3

All reviews

(125)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a dishwasher basket from the…

I ordered a dishwasher basket from the company with my model number and the photo on the website matched my basket. however they sent a different dishwasher basket and told me even though it was too small and didn't match the picture on the website I would have to pay $10 return shipping before they would refund my $24.58. I even text them a picture of their website and the basket they sent and they still refused to refund my money do not use this business ever.

January 13, 2020
Unprompted review
Rated 1 out of 5 stars

Worst customer support

Experienced the worst customer support from this company. I wish I had made my purchase from an alternative service provide. What's with the delayed delivery and no answer to inquiries?

July 28, 2019
Unprompted review
Rated 1 out of 5 stars

They Don't Work for the Customers

The customer service team of this company is bad, and the parts they offer are overpriced. The delivery is also very late, and they offer no refunds if the products don't last long. Poor performance overall.

May 20, 2019
Unprompted review
Rated 5 out of 5 stars

Good product, shipping and follow-up

I ordered a hard-to-find part for my fridge and it showed up on time and well packaged. They also followed up with me to make sure I was happy with my purchase experience.

August 10, 2016
Unprompted review

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