Repair Not Replace Reviews 488

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was pleasantly surprised when they offered to come to my address to fix my phone. The booking process was seamless and quick. The guy who came over was honest, courteous and warm. My iPhone was up... See more

Company replied

Rated 5 out of 5 stars

Had a charging port issue with my iPad 11. Phoned Mark at RNR. Because a problem with the port iPad had to be taken away, item picked up on the Tuesday, returned on the Thursday same week repair... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service from these guys. From my initial enquiry for help with the hard drive on my laptop the response was top class. On arrival the next day the technician was super efficient with... See more

Company replied

Rated 5 out of 5 stars

A really polite engineer came to repair my old but cherished iPhone, it only needed a charging port. He was very prompt, almost the full window early. He was very efficient and knew what he was doi... See more

Company replied

Company details

  1. Cell Phone Store
  2. Electronics Store

Written by the company

Mobile Phone & Tablet, Laptop, Macbook repairs done outside your home or office in our repair vans. 12 month warranty. Local Business, and we donate 3% of our profits to charity. Only like for like or genuine parts used. Trained technicians. We do not wipe your data. We come to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, they came to my house at appointment time, and fixed my Macbook pro screen in their van parked outside. My mac got ran over by a car so I'm surprised to how they fixed this in an hour!

June 25, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Great to hear you are happy, thank you for the review.

Rated 5 out of 5 stars

MBPro – New battery and Keyboard

Great job, good service. Good communication too. New battery and keyboard on my MacBook Pro. Gave it a totally new lease of life. And, they went above and beyond – I am actually just out of their catchment area but they accommodated me as it was two repairs. I would definitely use them again – Recommended

May 28, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Hope you will use us again, thank you for the review and booking.

Rated 5 out of 5 stars

Repair Not Replace has my recommendation

The technician from 'Repair Not Replace' visited my house, was on time, very friendly and helpful. The Samsung Galaxy mobile battery replacement went well and is working as it should. Very pleased with the service offered by this company so I recommend them.

May 28, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

This is great to read, thank you for leaving the review and your booking.

Rated 5 out of 5 stars

Really Good Service

Really easy process, turned up as per the booking, took the device to the van and returned it fixed. It couldn’t have been an easier experience.

May 28, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Thank you Mark, hope we can help again.

Rated 5 out of 5 stars

Great service

Great service. Simple to book. Friendly and efficient. They complete a screen replacement in less than a hour as advertised. Would definitely recommend to others.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

My phone was FUBAR

My phone was FUBAR. I had zero hope of repair, it fell off bike at 60mph. They worked a miracle and fixed it. Amazing company, all my data saved and my phone saved, massive thank you.

May 8, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Thank you for your trust and booking.

Rated 5 out of 5 stars

Pleasant stress free experience from start to finish

Pleasant stress free experience from first phone call to the company to the end of the repair of the charging port of my iPad. Engineer was friendly and courteous. Would use their services again

April 6, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Many thanks for taking the time to leave a review and your booking.

Rated 5 out of 5 stars

Quick, Effective and Reasonably Priced!

Repair Not Replace were extremely helpful right from the off. Mark is very knowledgeable and the service is quick, effective and reasonably priced. I would definitely recommend giving them a call if you're having any problems with your mobile.

April 16, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Thank you for the review and booking, much appreciated.

Rated 5 out of 5 stars

great service

great service. Turned up on time and did a great job.

April 16, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Thank you for your booking and review.

Rated 5 out of 5 stars

Highly recommend Repair Not Replace

Highly recommend Repair Not Replace ! Took my sons iPhone to a shop first to see if they could fix the screen and they advised it couldn’t be done as there was a slight bend in the phone. Repair not Replace came out the next day, very friendly and chatty with my son. Took the phone and within 30 minutes was good as new! Definitely keeping their number for the future

April 5, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

This is great to hear, thank you so much for your review and booking.

Rated 5 out of 5 stars

What a great company

What a great company, couldn’t recommend them more! Efficient, pleasant, communication great! Did a brilliant job. Wouldn’t hesitate to recommend and will definitely use again in the future

March 26, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Thank you so much for your booking and review.

Rated 5 out of 5 stars

Wow great service

Wow. Such great service. Replaced my cracked iPhone screen today. Communication and service were excellent. Will be recommending to family and friends

March 23, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

We are so pleased that you are happy, we hope we can help again, thank you for the review.

Rated 5 out of 5 stars

This is the third time I've…

This is the third time I've used/recommended RNR in Oundle, and the service was faultless - as were the comms before, during and after. Great team!

March 5, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Brilliant to read, thank you, we love helping you, thank you for your support.

Rated 5 out of 5 stars

Amazing service!

Amazing service!! He fixed my heavily damaged iPhone screen in exactly 1 hour and it looks just as it did before it was cracked. My FaceID still works as normal just like everything else too so no need to worry. I decided to have the exact OLED screen already on my phone which ofc cost a little extra (£134) but worth it! I was even given fridge magnets and a sweet when my phone was given back. He arrived on time too and came to my door on the dot. Would definitely recommend!!

March 2, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Thank you for your booking and taking the time to leave this review, we really do appreciate it. Thank you

Rated 5 out of 5 stars

Excellent service

🙂Highly recommend, they collected my iPad, carried out repairs (new charger port) and returned it within two days, excellent service and reasonable rates

February 29, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Many thanks for the review and your booking, hope we can help again.

Rated 5 out of 5 stars

Fab service

Fab service, efficient, friendly and so easy to book and use.
Great company and staff
********** Outstanding

February 29, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

This is great news, thank you so much for leaving this and your booking.

Rated 5 out of 5 stars

Very efficient

Very efficient, timely, polite and helpful. My computer is great now..thank you so much.

February 22, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Thank you, we do appreciate it, hope you will tell your friends and family about us.

Rated 5 out of 5 stars

Fantastic service.

Repair Not Replace sorted out my phone two years ago. It was much cheaper than a new phone and it still works perfectly. I did not hesitate to book them again, when my wife's phone stopped working.
Once again, a very professional, efficient and cost effective service. Thank you.

February 17, 2024
Unprompted review
Repair Not Replace logo

Reply from Repair Not Replace

Great to help you again and thank you for leaving this review and your continued support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look