I was pleasantly surprised when they offered to come to my address to fix my phone. The booking process was seamless and quick. The guy who came over was honest, courteous and warm. My iPhone was up... See more
Company replied
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See what reviewers are saying
Had a charging port issue with my iPad 11. Phoned Mark at RNR. Because a problem with the port iPad had to be taken away, item picked up on the Tuesday, returned on the Thursday same week repair... See more
Company replied
What a brilliant service from these guys. From my initial enquiry for help with the hard drive on my laptop the response was top class. On arrival the next day the technician was super efficient with... See more
Company replied
A really polite engineer came to repair my old but cherished iPhone, it only needed a charging port. He was very prompt, almost the full window early. He was very efficient and knew what he was doi... See more
Company replied
Company details
Written by the company
Mobile Phone & Tablet, Laptop, Macbook repairs done outside your home or office in our repair vans. 12 month warranty. Local Business, and we donate 3% of our profits to charity. Only like for like or genuine parts used. Trained technicians. We do not wipe your data. We come to you.
Contact info
2 Malvern Close, NN8 2RU, Wellingborough, United Kingdom
- 0800 047 2047
- info@repairnotreplace.co.uk
- www.repairnotreplace.co.uk
4.9
Excellent
488 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Professional Repairs
Fast, efficient and very professional service. Highly recommended
October 12, 2023
Unprompted review
Reply from Repair Not Replace
Great to hear this, thank you.
Excellent service
Excellent service, got both my daughters iPhones fixed. No hassle and reasonably priced
October 11, 2023
Unprompted review
Reply from Repair Not Replace
We appreciate you taking the time to leave a review. Thank you.
I am very pleased to say that “Repair Not Replace” is such a good experience to replace my iPhone13 cracked screen.The gentleman replaced my screen in front of my door step within less an half an hour
I am very pleased to say that
September 22, 2023
Unprompted review
Reply from Repair Not Replace
Thank you for your booking and review. Hope we can help again.
All good, great service
All good, I do not need to go anywhere. The phone has been checked in our place. Unfortunately nothing we can do with the phone but I am happy with the service. I highly recommend it. Thank you
October 3, 2023
Unprompted review
Reply from Repair Not Replace
Thank you for taking the time to leave a review.
Excellent service
Excellent service
Arrived on time
Repaired quickly
Courteous staff
September 20, 2023
Unprompted review
Reply from Repair Not Replace
Many thanks for your booking and review.
They we professional and very efficient…
They we professional and very efficient service. I’m so happy with the results and so convenient as they were able to come to my place of work. Would definitely recommend them.
September 20, 2023
Unprompted review
Reply from Repair Not Replace
Hope we can help you again, thank you.
Really please with the service. Very professional.
Really please with the service. We had a broken screen for an iPhone 11. It was very simple to get a price and book a time slot. The man turned up in the promised time window, was friendly and polite, and fixed the phone quickly at a reasonable price. We would definitely use them again.
September 16, 2023
Unprompted review
Reply from Repair Not Replace
We really appreciate you taking the time to do a review and for supporting our small business, thank you.
Always great service !
September 13, 2023
Unprompted review
Reply from Repair Not Replace
Great to see you again.
Excellent customer service
Excellent customer service, even answered the phone on a Sunday, and they came round the next day, and on time, excellent service
Very highly recommended
August 14, 2023
Unprompted review
Reply from Repair Not Replace
Always happy to help, thank you.
Great service
Great service. Came to my house, fixed screen outside whilst I carried on working, no hassle whatsoever. Would definitely use again.
August 14, 2023
Unprompted review
Reply from Repair Not Replace
Thank you, we are so pleased you are happy.
Quick, polite and perfect job!
Contacted through WhatsApp. Got an appointment fast. Arrived on time. Added security of van outside my home. Done quickly and perfectly. Would recommend
August 23, 2023
Unprompted review
Reply from Repair Not Replace
Thank you for your review and booking, we are so pleased we could help.
The service was brilliant
The service was brilliant. So swift and timely.
Door to door return service too.
Most courteous on the phone and face to face. Very keen to resolve issues.
Will use again should I need to and will definitely recommend.
Liz
August 2, 2023
Unprompted review
Reply from Repair Not Replace
Thank you, nice to meet you and thank you for your booking and review.
Excellent service
Excellent service. Arrived on time, polite, friendly and the repair was carried out quickly. The whole process was smooth and hassle free and the new screen looks great. I would definitely use Repair not Replace again and would highly recommend.
August 14, 2023
Unprompted review
Reply from Repair Not Replace
We are delighted by the review, thank you and hope we can help again.
Perfect
Great service, good price, speed of repair all a great customer experience. The technician was running late and called me to let me know, again perfect customer service
August 4, 2023
Unprompted review
Reply from Repair Not Replace
Thank you Peter, we appreciate you taking the time to leave a review. Hope we can help again.
Excellent start to finish
Excellent customer service from start to finish and they did a great job restoring my phone after water damage. Can't praise them enough
July 28, 2023
Unprompted review
Reply from Repair Not Replace
This is brilliant to hear, thank you for leaving this, hope we can help again.
Excellent
Excellent. Kept in touch about appointment and all done with no fuss. Excellent job with an iPhone,.
July 19, 2023
Unprompted review
Reply from Repair Not Replace
Great to know, thank you for the review. Hope we can help again.
Amazing service with a smile!
July 19, 2023
Unprompted review
Reply from Repair Not Replace
Thank you for leaving this, and your booking.
Excellent service.
Very experienced staff,they come out to you to fix most problems.
Excellent
July 18, 2023
Unprompted review
Reply from Repair Not Replace
Always great to see you again, thank you for your continued support.
A thoroughly good experience
Speedy and professional service from Repair not replace. Easy to arrange and precise and accurate communications both way. The fact that they come to you was so convenient, with minimal disruption. My phone is as good as new.
July 14, 2023
Unprompted review
Reply from Repair Not Replace
Thank you for taking the time to leave a review and your booking. Much appreciated.
5 stars !!
lovely staff and they did a wonderful job!! extremely quick service - they came the next day (within 24 hours!) and had amazing communication. i highly recommend this service and will definitely be using them again :) thank you!!
July 17, 2023
Unprompted review
Reply from Repair Not Replace
This has made our day, thank you for the lovely words and your support.
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