Repair Not Replace Reviews 488

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I was pleasantly surprised when they offered to come to my address to fix my phone. The booking process was seamless and quick. The guy who came over was honest, courteous and warm. My iPhone was up... See more

Company replied

Rated 5 out of 5 stars

Had a charging port issue with my iPad 11. Phoned Mark at RNR. Because a problem with the port iPad had to be taken away, item picked up on the Tuesday, returned on the Thursday same week repair... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service from these guys. From my initial enquiry for help with the hard drive on my laptop the response was top class. On arrival the next day the technician was super efficient with... See more

Company replied

Rated 5 out of 5 stars

A really polite engineer came to repair my old but cherished iPhone, it only needed a charging port. He was very prompt, almost the full window early. He was very efficient and knew what he was doi... See more

Company replied

Company details

  1. Cell Phone Store
  2. Electronics Store

Written by the company

Mobile Phone & Tablet, Laptop, Macbook repairs done outside your home or office in our repair vans. 12 month warranty. Local Business, and we donate 3% of our profits to charity. Only like for like or genuine parts used. Trained technicians. We do not wipe your data. We come to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

488 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Excellent

Excellent. I needed some technical help with my mobile phone (not a repair). The technician arrived promptly at my house and sorted everything to my complete satisfaction. So grateful

August 26, 2022
Unprompted review
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Reply from Repair Not Replace

You are very welcome and thank you for leaving this review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Engineer arrived early and phone screen replaced very quickly. I would even say its better after the repair than when it was new. Highly recommended.

August 20, 2022
Unprompted review
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Reply from Repair Not Replace

That is fantastic to read thank you so much.

Rated 5 out of 5 stars

5 Star Service

We had a water damaged Laptop and PC, we had taken the Laptop somewhere else and they had told us it wasn’t repairable and was only fit for parts. I spoke to Repair and Replace and they said they would come out and take a look. The engineer who arrived was excellent, he had to take them away and a few days later brought them back working. The engineer was friendly, pleasant and very knowledgeable, and the price was very reasonable, would highly recommend and would use them again if needed.

August 12, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you for your review, we are delighted that you are pleased and thank you for leaving the review.

Rated 5 out of 5 stars

Having used several times with all good…

Having used several times with all good experiences. This time my enthusiasm for them fixing my daughters incredibly smashed iPhone was low - quick service and superb outcome ! Thank you to Mark and the team, 5 ⭐️ service

August 16, 2022
Unprompted review
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Reply from Repair Not Replace

We appreciate you calling us out again and thank you for the review.

Rated 5 out of 5 stars

Fantastic

SUCH an amazing service! Easy, fast and efficient - can not recommend enough!

August 7, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you for your review and booking, hope we can help again.

Rated 5 out of 5 stars

Great service

Great service. Two iPads with cracked screen and they came to the house and fixed them. Brilliant service , actually came the same day I rang. Would highly recommend.

July 30, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you we do appreciate your booking and review.

Rated 5 out of 5 stars

iPhone 11 Smashed screen

iPhone 11 Smashed screen , didn’t know if there was further damage as I had driven driven over it without knowing! contacted Northampton branch by text late yesterday evening, not expecting response until today, responded within minutes and had an appointment slot early today .Confirmation of appointment received, notified of a slight delay to arrival, very friendly technician and I had a fully Working-phone back within less an hour. when contacting them they also have me a discount code to use. Fantastic customer service and quality work. A big thank you and would highly recommend!

July 29, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you the booking and review and we hope we can help again.

Rated 5 out of 5 stars

Replaced battery to iPad 5th gen

Replaced battery to iPad 5th gen, excellent service booked appointment online a text message sent when on way & on time within the 45 minutes given either side of appointment time. Very polite and knowledgeable young man took iPad away to his work van & returned fixed about 30 minutes later with instructions on when I could use it. The parts come with a guarantee & excellent door step service - no waiting, no sending away. No hesitation in recommending and would happily use them again.

July 28, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you Heather we are delighted to read this review, thank you for leaving it and your booking.

Rated 5 out of 5 stars

Screen replacement

Replaced a smashed screen on my son's phone within 45 minutes. No sending off, no postage fees, no waiting weeks. Excellent service, highly recommended, will use again.

July 26, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you for the booking and the review we hope you will tell your family and friends about us.

Rated 5 out of 5 stars

Excellent service

Never had to use anything like this before but I’m so glad I did. I had fast, friendly and helpful service. They came to me so all on my doorstep. I highly recommend

July 23, 2022
Unprompted review
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Reply from Repair Not Replace

That is a lovely review thank you. Please tell your family and friends about us.

Rated 5 out of 5 stars

I wish I could give more than 5 stars…

I wish I could give more than 5 stars 🌟 🌟🌟🌟🌟🌟🌟. I came across repair not replace on IG I was a bit in doubt using them but took the risk. I must say It's worth the risk because I wasn't let down with the excellent services I received. Prompt arrival and my mobile phone is perfectly working again 👌. Thanks for the repair and will keep using the company in future when required. I have also referred them to friends within the area they cover.

July 22, 2022
Unprompted review
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Reply from Repair Not Replace

This is a lovely review thank you and we are so happy that you are so pleased, we hope you will tell your friends and family. Thank you.

Rated 5 out of 5 stars

Effortless quick professional screen replacement

Cracked screen and new battery arranged really easily and quickly, came next day to my house and all sorted within an hour, no loss of data or settings etc. Communication great and very professional, I would definitely use them again.

June 23, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you so much for taking the time to leave a review, I hope we can see you again.

Rated 5 out of 5 stars

Convenient and trustworthy

Probably not the cheapest but certainly the most convenient. Replaced a broken iPad screen at home the same day with the device available for use 12 hours later.
Repair works brilliantly and with a guarantee provided.
Trustworthy so would definitely recommend

June 22, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you, please tell your friend and family about us, thank you again for your review and booking.

Rated 5 out of 5 stars

Excellent iPhone X Repair

Repaired my trusty 4 year old iPhone X while I waited in my living room. Given the rising cost of everything, I didn't want to spend £800 on a new phone, so got my battery replaced, my charge port replaced and my ear speaker cleaned/repaired, at home, for £144 which I thought was brilliant.

Has given my phone a new lease of life and given me some peace of mind.

June 22, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you Ryan and you have your 12 month warranty, hope to see you again.

Rated 5 out of 5 stars

Amazing service

Amazing service, prompt arrival and fixed my screen so quickly... added the toughened screen aswell for a little extra. Have already recommended.

June 19, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you Lewis that is nice of you, thank you for your booking.

Rated 5 out of 5 stars

Great service

Great service - MacBook Pro screen replaced, friendly, prompt and great that they come to you. Will definitely use again.

June 12, 2022
Unprompted review
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Reply from Repair Not Replace

Thank you Tom, we do appreciate you taking the time to leave a review.

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