Repair Not Replace Reviews 488

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I was pleasantly surprised when they offered to come to my address to fix my phone. The booking process was seamless and quick. The guy who came over was honest, courteous and warm. My iPhone was up... See more

Company replied

Rated 5 out of 5 stars

Had a charging port issue with my iPad 11. Phoned Mark at RNR. Because a problem with the port iPad had to be taken away, item picked up on the Tuesday, returned on the Thursday same week repair... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service from these guys. From my initial enquiry for help with the hard drive on my laptop the response was top class. On arrival the next day the technician was super efficient with... See more

Company replied

Rated 5 out of 5 stars

A really polite engineer came to repair my old but cherished iPhone, it only needed a charging port. He was very prompt, almost the full window early. He was very efficient and knew what he was doi... See more

Company replied

Company details

  1. Cell Phone Store
  2. Electronics Store

Written by the company

Mobile Phone & Tablet, Laptop, Macbook repairs done outside your home or office in our repair vans. 12 month warranty. Local Business, and we donate 3% of our profits to charity. Only like for like or genuine parts used. Trained technicians. We do not wipe your data. We come to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

488 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great service

Great service. Booking was easy and Repair not Replace arrived at our school when expected and replaced two 7th gen ipad shattered screens within the time they said. Both are now fully working.

November 29, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you so much for leaving this.

Rated 5 out of 5 stars

Great service!

Arrived on time and did repair quickly and to a high standard, really recommend as you don't even have to leave the house. Good value for money. Also the website booking system was easy too.

November 26, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you leaving this review, we look forward to seeing you again.

Rated 5 out of 5 stars

Does not disappoint

This is the second time I've used this company, for two different phones. Both times they have been professional- they have collected and returned the phone in a matter of hours, all paperwork has been issued and I honestly cannot fault them. A fantastic company and I would recommend them (as I already have on multiple occasions) to anyone in need of a high quality, speedy service.

November 26, 2021
Unprompted review
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Reply from Repair Not Replace

It was lovely to see you again, thank you for your booking, it is appreciated.

Rated 5 out of 5 stars

Highly recommend!

We have used this company twice now as I have a very clumsy son who likes to drop his phone a lot! Both times they have been fantastic & would highly recommend them. Wouldn’t go anywhere else now we have found them!

November 25, 2021
Unprompted review
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Reply from Repair Not Replace

It is always great to come and help you. If you need us again do book online.

Rated 5 out of 5 stars

iPad Pro 12.9

Had written the iPad Pro off as another company said too expensive to get the parts and what Apple charge better to get a new one! Anyway came to the house and repaired in the van! There was me thinking they would take away and bring back later. Have now bought a sturdy case to protect it from little clumsy fingers!
Very happy with the service.

November 7, 2021
Unprompted review
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Reply from Repair Not Replace

Glad we could help and get it working for you, thank you for the review.

Rated 5 out of 5 stars

My screen on the iPad was cracked

My screen on the iPad was cracked. I was able to make an appointment online. I had texts and emails confirming the appointment, also a returned phone call explaining how the procedure worked. The van arrived early and the repairer was very polite and respectful. He explained why I couldn’t use it for 12 hours and did a good job. He gave the iPad back with a guarantee. I received an email with photos and explanations of what he did. Very pleased with service and would recommend this company to anyone.

November 5, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you for the booking and leaving a review.

Rated 5 out of 5 stars

Excellent service

Excellent service. I had an issue with the replacement screen and they could not have been more helpful in sorting it out, no quibble.

October 31, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you, hope to see you again.

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service, unfortunately phone wasn't fixable at the time but I would definitely use the service again. Polite, friendly and informative staff.

October 29, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service, phone too far gone to unfortunately, honest and courteous, would use again and recommend

October 17, 2021
Unprompted review
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Reply from Repair Not Replace

We look forward to seeing you again, thank you for the review.

Rated 5 out of 5 stars

Amazing service came out the same day…

Amazing service came out the same day fixed my screen in half an hour… will be recommending to everyone :)

October 14, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you for taking the time to leave a review, hope we can help again.

Rated 5 out of 5 stars

Excellent service

Excellent service, just like they advertise. I drank coffee, they repaired my phone. Like new, so pleased with this service

October 14, 2021
Unprompted review
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Reply from Repair Not Replace

We are glad you enjoyed the service, thank you for the review.

Rated 5 out of 5 stars

First class service.

All in all these guys provide a fist class professional service, they are very efficient and great value. The job of replacing my iPad Air 2 battery went very smoothly and now I’m up and running again without paying the unnecessary higher cost of a new device.
Highly recommended.

October 10, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you so much for leaving a review, it is appreciated.

Rated 5 out of 5 stars

Fantastic cheaper to do this than go…

Fantastic cheaper to do this than go through my mobile phone insurance and pay the excess, postage and be phone less for a week. Friendly engineer arrived before time slot, quick service, pristine work and sweets as a nice touch for my daughter as it was her phone screen cracked. Will recommend and use again if needed.

October 8, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you for the review, we hope to come out to you again.

Rated 5 out of 5 stars

iPad screen repair at home.

Booked online, arrived promptly to replace the glass on my iPad. The man took my iPad to the back of his van, where he has a workstation, and carried out the repair on my drive. Great service, quick and efficient, and a very reasonable price. Great to be able to fix at home and not have to be without it due to having to send off.
Thank you, it looks like new again.

October 2, 2021
Unprompted review
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Reply from Repair Not Replace

Glad to hear your ipad is back up and running, thank you.

Rated 5 out of 5 stars

Helpful great service

From the start of communication to finish Mark was quickly responsive to my emails advising me how to get a broken phone assessment for an insurance claim.
I was able to book this service and a cracked screen repair within 2 days and this was done quickly outside the house. Will definitely use these guys again!

September 24, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you so much.

Rated 5 out of 5 stars

Replacement of an I pad mini battery

Replacement of an I pad mini battery.
I am submitting this again as it appears the original did not seem to have been received.
I must say I was very impressed with the service given for the repair of a device which I realised could be quite tricky so much so that it had to be taken to the workshop which is 20 miles away. However it was collected on time and delivered back to me within 4 hours. I had to leave it untouched for 8 hours for the glue that seals the device to set but after that I charged it up and since then everything has been working extremely well. Thanks for the sweets too.
John Stringer

September 18, 2021
Unprompted review
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Reply from Repair Not Replace

Thank you, glad your ipad is all sorted.

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