Mary has been AMAZING! Me and my wife have complex employments / finances and Mary was an absolute dream. She worked with us and our accountants to understand everything, explained our options really... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are so happy to have met Mary! Her services were recommended to us, and she has been so patient in sharing her knowledge and expertise. Our house-buying process has taken quite some time, but Mary... See more
I can’t thank Mary enough for everything she did for us from starting the mortgage application process to completing with our buildings/contents insurance and life insurance! Not sure if we could hav... See more
Mary has been an utter joy to work with! Professional, honest and knowledgeable in all her dealings but makes the whole process enjoyable and kept us informed every step of the way to us getting the k... See more
Company details
Information provided by various external sources
Right First Time Financial Services is a company designed from the ground up to simplify your mortgage and protection needs. Our aim is to take what can be a challenging and complicated time and make it an understandable and enjoyable process by removing the stress whilst offering clear and unbiased advice. With our team having extensive knowledge and experience, we are positive we will deliver an excellent service whether you are looking to buy a new home or remortgage a current property.
Contact info
The Old Barn, NR19 1RD, Dereham, United Kingdom
- 01603 339031
- info@rftfinancialservices.co.uk
- www.rftfinancialservices.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Janda is amazing
Janda is amazing, so helpful, knowledgeable, efficient and supportive. The whole transaction was smooth from start to finish and as a first time buyer it was great to have someone on side I could trust. I've never met anyone who is so passionate about mortgages and delivering a first rate service. I would highly recommend her and know I'll be sticking with her when remortgaging and looking to buy again in the future.
Janda is great
Janda is great, went through everything with fine detail ,explained everything in depth and answered all the silly little questions that we had, would recommend her and RFT
Would highly recommend Right First Time…
Would highly recommend Right First Time Financial Services Ltd, Richard Dew was very professional and easy to contact, always responded to any queries or help we needed. Excellent service.
Sean and Jackie
Great Service From Mary Jordan-Fearns
Mary Jordan-Fearns has been an absolute pleasure to deal with throughout our house-buying process. She has been very responsive and efficient, keeping us up to date regularly and helping us immensely with all of our queries. We would readily recommend Mary to anyone looking for a mortgage broker.
Janda dealt with our application in a…
Janda dealt with our application in a swift manner and explained everything thoroughly.
I would recommend Right first time financial services to anyone and we will definitely use them in the future.
superb service
Friendly professional advice given from the start. I look forward to chatting through our mortgage options again in 21 months time. Thanks Mary.
The best of services
This is now my 3rd time using Right first time. Nicola Skinner is my broker and has been, it felt, by my side throughout all of the processes and such a great support. Her communication is exemplary and nothing is ever too much trouble, even when we have all been going through these challenging times. She provides sound oversight and options, to find products/matches to suit and gives honest feedback. I wouldn’t go anywhere else.
Mary Jordan-Fearns
Mary has been our Mortgage Broker for over 4 years now. She helped us buy our first home and is helping us currently buy our dream family home! Moving is stressful and overwhelming and Mary somehow manages to make it so easy. She deals with all your mortgage and protection needs for you and explains it in a way that is simple and easy to understand. Its important to us we have someone we trust dealing with such an important part of our lives. It doesnt get much more personal than sharing your bank statements and health information with someone and we trust Mary completely and have never felt judged. Mary has also been a huge help explaining other parts of the process to us too. Short of lifting a few boxes, Mary pretty much does it all!
We have been dealing with Nicky Skinner…
We have been dealing with Nicky Skinner at Right First Time Financial Services; she is brilliant. She gives sound, easy to follow advice, her communication is A1 and I feel like the process has been painless, despite it being in the middle of the most unprecedented times in the world.
I cannot recommend Nicky highly enough and will be using for all our future needs too. I will be recommending her to friends and family.
Well done !
Nicky has been excellent!
Nicky has been excellent!! As first time buyers it’s always daunting, however Nicky has always been so helpful, nothing is ever to much trouble. It doesn’t matter if it’s the smallest of concerns she’s supported us and with honest and in depth knowledge shining through we’ve known along the process that we are in great hands. Thank you Nicky.
Magnificent Mary
From start to finish Mary was an absolute joy to work with. Moving house is a stressful period at the best of times but doing so during the Covid-19 outbreak made things ten times worse. Mary always put us at ease reassuring us that everything was fine and that we would end up in our dream home. She even explained things when our solicitor left us in the dark regarding certain aspects of the purchase. We completed on 12/06/2020 and can't thank Mary enough for all her hard work.
I would really recommend RFT
I would really recommend RFT
Martin is really knowledgeable and helpful
He got us a brilliant deal on our mortgage
We always go to him - wouldn't go anywhere else
Thank you
Outstanding professionalism
Outstanding professionalism, Nicky provided a consistently prompt, accurate and extremely efficient service it would be impossible to improve!
Thank you so much for enabling us to secure our dream home!
Helpful, friendly, overall great service from Martin!
If the was more stars we would give Martin more!
He’s been more than helpful through this difficult time and helped us get our mortgage with all his might! Can’t thank him enough!!!
Will 100% be using him in future and will recommend him to any one I know!
Mary has been excellent!!
Mary has been excellent!!
The house buying process has been stressful - specifically with Covid 19 and the moving delays, however Mary made us feel at ease and would always be there to answer our questions, she talked us through the best mortgage options and was very knowledgeable and extremely professional throughout.
Highly recommended!!
Cannot thank Mary enough for all her work, help & advice with our remortgage. Process took longer than expected due to the lockdown but that was to be expected!! Mary kept us up to date with everything & even when things were put on hold was still in touch.
Would highly recommend Mary & the team. Thank you!!
Our mortgage advisor Mary Jordan-Fearns was amazing
We went through everything so easy. Mary made our “journey” so comfortable. She was amazing, very experienced and explained us everything in details. I have no words to thank for her help and support.
How great is Toby 🕺
Went to Toby to sort out some things for us. In a time when most big companies where not answering phones or putting you on hold for hours Toby was always their which meant a lot to us . Was glad to do business with him and would not hesitate to work with him again in the future.
Thanks Toby
Very much appreciated
right first time is true word for the…
right first time is true word for the company. after using other companies and getting nowhere I was told of right first time; they just went that extra mile in which was not an easy transaction; fully recommended. j.ayton
A+ Service
Toby was honest, quick and full of knowledge. Got us the best possible deal for our mortgage and sorted out some great life cover for us too! Very personable and down to earth.
Wouldn't use anyone else!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








