Richard Nash Cars Reviews 

106
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bought Mini Cooper S Clubman in April, dealt with Mark, great car, the issue with the heated seat was dealt with and honoured, lovely firm to deal with and can highly recommend. Honourable efficient... See more

Rated 4 out of 5 stars

Bought a MG, Mark was really helpful. Had issues with the Aircon this was sorted out. Really pleased with car. Would recommend

Rated 4 out of 5 stars

Bought a Ford Kuga at the Family Sales Center in Norwich. Mark was very helpful although had a lengthy script he had to follow on various insurances Richard Nash sell, which was a little tiresom... See more

Rated 5 out of 5 stars

We bought our Vauxhall Mokka from Richard Nash cars in Vulcan Road, and found the experience very pleasing. Steve was very helpful and there was never any pressure and he couldn’t do enough for us.... See more

Company replied

Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Car Inspection Station
  4. Car Service
  5. Motor Vehicle Dealer

Written by the company

For almost 35 years we have been offering a fantastic choice of nearly new and quality used cars in the heart of Norwich, Norfolk. Operating from two branches in Norwich we have up to 300 vehicles in group stock at any one time available for sale, plus a fully-equipped workshop to carry out servicing and MOTs. Even though we have over 30 years in business, the values which we started with in 1987 are as true today as they were then. Across those 30+ years we have sold more than 45,000 cars - that’s more than 1,400 every year or just under 30 every single week we have been in business. And, we are pleased to say, that many customers have returned to us time and time again to buy their next car from us. We can also count several generations of the same families among our loyal customers. However car sales are not just our main focus. We place huge importance on our after-care service - helping our customers keep their vehicles running well - and have carried out more than 60,000 services and over 30,000 MOTs during our 30+ years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106 reviews

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4.4

All reviews

(106)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Car buying at Richard Nash Cars the stressfree way .

Had been looking around for a while at various vehicles on various websites as I was looking to change my present vehicle.Cars were coming through from Richard Nash Cars which looked nice cars at some good prices . As I'm not local to Norwich I kept looking but kept getting drawn back to a particular car on Richard Nash Car Site . I done some Internet searching and kept getting positive views on this car site . I made initial enquires by email and was pleased with response from Luke so arranged a viewing.We traveled from Coventry to the site . We was given the keys to look around the vehicle on our own with no hard sell or pressure. We had a good look around the vehicle and was pleased with what we was viewing . We went back in located Luke who arranged an unaccompanied test drive which we thought was very nice . We went off on test drive and it soon became apparent that this was a nice vehicle .We returned to the showroom where we sat down with Luke to discuss the vehicle and our pt ex on present vehicle . Discussion went very well Luke was a true gentleman and a deal was struck to buy the vehicle . All through the process we never felt any sales pressure and looking back it was a nice sales experience ( you can't say that at a lot of garages ). Paperwork sorted car ready for us that day to drive back to Coventry in . Everyone we met at showroom was very pleasant it truly was a good experience hopefully the car turns out to be a good long term investment. Well done to all at Richard Nash Cars we will certainly return and recommend there services to others.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Highly reccommend!

I bought a Ford puma car from luke, who was very friendly and experienced. He wasn't pushy and was very helpful throughout the process.

I had an issue with the car a week after I bought it so I rang up straight away, the team came straight out to look at the car and rectified it the same day, I was really thankful.
Highly recommend!!

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Highley recommend! Great cars sales company

Buying a car can be one of the most stressful and expensive experiences but Luke from sales @ Richard Nash cars made life so easy. Paul the manager was also brilliant.

A very professional company and great customer service. I don't normally take the time to leave reviews but i had to take the time to do this as they deserve it. Made my life easy, gave all information I needed to be able to make an informed decision.

Thank you!

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

From the first handshake to the wave off in my new car the service and attention I received was first class. Steve who delt with me was very freindly knowledgeable and attentive throughout. I have no hesitation in recommending Richard Nash Cars Ltd to anyone. Thanks all

Regards
David

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING!

AMAZING!! I brought my new car from Richard Nash today and I couldn't be happier! Steve was kind enough to collect me from the train station as I'm not local to Norwich - nothing was too much trouble!! The company's customer service was exemplary and I would recommend this garage to anyone! Thank you again to all the staff for making the whole experience exciting and seamless - I'm now a very happy driver!!

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from Luke and crew at Richard Nash.

My chosen car developed a fault before purchase. Was given the choice to choose another or wait.

I was kept informed throughout the process.

Really recommend these guys a look if you’re looking to purchase a new car.

Thanks guys!!

Ashlee Ford Focus Active!!!!

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Quality cars and Perfect Service

After searching around other local 'dealers' and finding their stock was poor with obvious though mostly hidden issues, it was a breath of fresh air to deal with Luke at Richard Nash.

I gave him around 10 minutes notice before turning up to inspect the car! He managed to get it valeted and ready to inspect, even offering the use of the ramp and torch if needed.

This is a firm that has nothing to hide, whilst others did not like me looking under the vehicle or having a very deep look, Luke actually egged me on!

There was no rush, no hard sell or even messing around; the car was ready to go same day, and has been an absolute joy to drive since.

Not only the best car I've ever bought, but also the very best experience.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Exemplary!

I have just bought a Subaru XV from Richard Nash Cars, the most recent of a number of cars I have bought from them over the years. Long term stalwart, Steve Allen, was as friendly, helpful and efficient as ever. The car was impressively prepared for collection, with everything there that should have been. I was not surprised, though that said it was very welcome after a bruising experience that I recently had with one of their main rivals. Some of us never learn!

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I recently bought a Fiat 500x from them.
I dealt with Steve who was really professional and friendly. The customer service was faultless and the paperwork dealt with efficiency.
I completely recommend this company to buy a second head car from and would 100% go back to them in the future.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

I bought my new VW golf recently and I…

I bought my new VW golf recently and I absolutely love it. The price was great, Luke was very helpful throughout the whole process of the purchase. There was a crack in the windscreen and Richard Nash organised a repair for me and paid for it even though I live 4 hours away! Amazing company, great customer service. Thanks Luke!!

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

We have just bought a mini from Richard…

We have just bought a mini from Richard Nash.We had one of the friendliest, nicest, salesmen we have ever dealt with.His name was Luke Skilton.Honestly if you are looking to buy a car then give Luke a look at Richard Nash,he will go out of his way to help you get the car of your choice.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Luke was extremely helpful and straightforward to deal with. On the day I collected the car, the sales manager collected me from the train station. On returning home with the car, a warning light appeared. We reported it to Richard Nash and they arranged the following week to collect the car from our home (we live 1 1/2 hours away) and take it back for repair and brought it back the next day. The car has been excellent ever since.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

Bought car on the net with full deposit…

Bought car on the net with full deposit refund if not happy. Well, car exceeded my expectations and Steve made the whole transaction smooth and effortless. He certainly is a credit to his company and I will not hesitate to consider them in the future for further purchases.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks for a great experience

Luke Skilton did a great job - what an asset to Richard Nash Cars he is! Nothing was too much bother, everything was done as agreed and the car was very well presented when I came to collect it. Luke made the transaction easy and stress free, I had a great experience and am very happy with the car.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

B.P.

Mark W. Has been amazing through out the whole car buying process. I’ve hated having to find a car, that was until I came to Richard Nash mousehold. He was brilliant from the initial hello, never pushy, always professional, informative and helpful.
Got a great price for my part exchange, and the paperwork and swap over of tax etc was all done for me, making this very easy and stress free.
All the work that Mark said would be done on the car I was buying eg. Scratches removed etc. was done and to a very high standard. The car looked amazing when I picked it up.
I would highly recommend.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

First Class Service from Mark Atkins at Richard Nash Cars

Mark Atkins at Richard Nash Cars, Norwich was fantastic, couldn't have asked for more. We had seen the Rav 4 online and decided to take a look. Mark does not push you into buying a vehicle, he will show you round, explain anything you need to know (believe me, being a lady, I did ask lots and he was very patient with me) and he comes out with you on the test dive. He'll then give you plenty of time on your own to carry on looking, but is also available if you have more questions. I've now had the Rav 4 for nearly 2 months and can safely say, I would definitely recommend Mark at Richard Nash Cars, Norwich. He's a friendly, down to earth, approachable guy and knows his stuff, couldn't ask for more. I'm loving the New Rav 4 by the way. Thank you :) S&G

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience, car is great so far and Luke and Jim were really helpful.
The car was in good condition, I did point out a couple of things I wanted fixing but to be fair they were promptly sorted hence I will give the full 5 stars.

April 21, 2023
Unprompted review

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