Richard Nash Cars Reviews 

106
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bought Mini Cooper S Clubman in April, dealt with Mark, great car, the issue with the heated seat was dealt with and honoured, lovely firm to deal with and can highly recommend. Honourable efficient... See more

Rated 4 out of 5 stars

Bought a MG, Mark was really helpful. Had issues with the Aircon this was sorted out. Really pleased with car. Would recommend

Rated 4 out of 5 stars

Bought a Ford Kuga at the Family Sales Center in Norwich. Mark was very helpful although had a lengthy script he had to follow on various insurances Richard Nash sell, which was a little tiresom... See more

Rated 5 out of 5 stars

We bought our Vauxhall Mokka from Richard Nash cars in Vulcan Road, and found the experience very pleasing. Steve was very helpful and there was never any pressure and he couldn’t do enough for us.... See more

Company replied

Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Car Inspection Station
  4. Car Service
  5. Motor Vehicle Dealer

Written by the company

For almost 35 years we have been offering a fantastic choice of nearly new and quality used cars in the heart of Norwich, Norfolk. Operating from two branches in Norwich we have up to 300 vehicles in group stock at any one time available for sale, plus a fully-equipped workshop to carry out servicing and MOTs. Even though we have over 30 years in business, the values which we started with in 1987 are as true today as they were then. Across those 30+ years we have sold more than 45,000 cars - that’s more than 1,400 every year or just under 30 every single week we have been in business. And, we are pleased to say, that many customers have returned to us time and time again to buy their next car from us. We can also count several generations of the same families among our loyal customers. However car sales are not just our main focus. We place huge importance on our after-care service - helping our customers keep their vehicles running well - and have carried out more than 60,000 services and over 30,000 MOTs during our 30+ years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106 reviews

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4.4

All reviews

(106)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Thoroughly recommended

The service I received at Richard Nash was superb.
From the first phone call made to set up an appointment to view the car to the eventual collection of the vehicle, I was treated with respect and courtesy. Mark was helpful and easy to talk to. Since it had been ten years since I had changed my car and as an older woman on my own, I was apprehensive. But, despite being short staffed due to illness, he put me at ease, took his time and gave advice with no hard selling. His colleagues were equally friendly and professional when they had to organise the handover in Mark's absence, due to his ill health. The car was as advertised and was prepared as agreed and the documentation explained clearly and efficiently. I have since recommended them, without hesitation, to several friends.

January 23, 2023
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for taking the time to write your review and recommend us to friends. We're glad that Mark (and colleagues) took care of you and made your first car buying experience in years a pleasant one!

Rated 5 out of 5 stars

Excellent experience buying my car

Used Richard Nash group before so when I saw the vehicle I wanted didn’t hesitate mark Atkinson showed me around the car and covered everything about taxing it changing the number plate and how to register it every thing was completed by the day I collected it
Completely valeted

February 3, 2023
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for your review! Happy motoring.

Rated 5 out of 5 stars

Brilliant

I purchased a car from Richard Nash helped by the excellent Steve Allen .Whatever car we wanted to look in he unlocked then walked away whilst we spent all the time undisturbed we needed. On deciding on our car he carefully talked us through all the details of the car and how to purchased .Having plied us with coffee he then got a very fair price for our px .We arranged a day to pick up the car arriving to find Steve just bringing it round polished and gleaming .After yet more coffee we made the purchase. Steve then walked out with us drove our new car to the excit talked me through all the driving details of the car and off we went .We are already recommending Richard Nash to friends and family We found you on your excellent Web site .Mr Steve Allen was superb (he deserves a pay rise )!!

February 8, 2023
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for the glowing review. We're pleased to hear that Steve took such good care of you with your car purchase and part exchange. Pop in for a coffee anytime :) Happy motoring!

Rated 5 out of 5 stars

Phoned after seeing a car we liked for…

Phoned after seeing a car we liked for my wife and spoke with Luke, he confirmed the car was still available and we arranged a visit that day. On meeting Luke seeing the car and subsequent test drive and after the discussion of the benefits of buying from Richard Nash cars the next day we agreed to purchase the car. The whole experience was friendly and professional, also had a follow up call from Luke after a couple of days to ensure we were completely satisfied with the car. In all a great experience.

February 1, 2023
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for the review. Enjoy your new car and please get in touch if you have any questions.

Rated 5 out of 5 stars

We had a very positive experience…

We had a very positive experience Saturday when talking with Mark Atkins at Richard Nash. Very professional. Took time to explain everything and tell us about what was on offer from them. We were impressed .
Thank you to Mark from the couple who only intended to have breakfast at the cafe and ended up buying a lovely car.

January 7, 2023
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for your lovely review! Enjoy your new car :)

Rated 5 out of 5 stars

Recommended

My first time buying a car from Richard Nash. A customer friendly company with a wide range of good cars available. I dealt with Luke, who made the whole process ‘enjoyable’ and gave a fair PX on my car. I can recommend them.

December 23, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for your review and recommendation! Enjoy your new car.

Rated 5 out of 5 stars

Great service from Luke

Great service from Luke. He pulled out all the stops to get our ford eco sport ready for us in a short time frame .
Throughly recommend Richard Nash car sales very pleasant buying experience with no sales pressure.
Cheers

December 9, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for the review. We're glad to hear that Luke took care of you. Enjoy your Ecosport!

Rated 1 out of 5 stars

We were sold a car with unsafe breaks…

We were sold a car with unsafe breaks that were worn down to the metal ! NOT A GOOD EXPERIENCE.
Had to leave car at Halfords (King’s Lynn) as it was unsafe to drive. Richard Nash did pay for the repairs.
We feel let down by what seemed to be a friendly and trustworthy staff.

November 30, 2022
Unprompted review
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Reply from Richard Nash Cars

Thank you for taking the time to write a review, and we are sorry that it had to be a negative one.
As a family run business, we take the safety of our customers very seriously. So when a concern was raised about the vehicle without hesitation, we agreed to have the rear drum brakes checked and replaced at you local garage - at our expense. Every vehicle we sell is mechanically inspected prior to sale, but rear drum brakes are a visual inspection only and on this occasion it hasn't worked. We have now changed our policy and will now do a strip down of drum brakes as part of our pre-sale checks.
We hope that you will have many miles of happy motoring in your new car, and you still have the benefit of our 12-month, unlimited mileage guarantee (but hope that you will not need to use it). Please know that the Richard Nash team are here to help in the unlikely event you have any further issues.

Rated 5 out of 5 stars

Luke was a pleasure to deal with - outstanding

I bought a nearly new car from Richard Nash cars recently. I’ve bought cars and had them serviced by Richard Nash over 15 years and the experience has always been good.
On this occasion I dealt with Luke at the Vulcan Road branch and he was a pleasure to deal with and talk too. Nothing was too much trouble and he was very keen to make sure I had all the information and time I needed to make my decision. The experience was outstanding.

November 25, 2022
Unprompted review
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Reply from Richard Nash Cars

Thank you so much for taking the time to share your experience. Happy motoring :)

Rated 5 out of 5 stars

A very good car dealer

We were very impressed when buying our car at Richard Nash cars. We dealt with Luke who was very pleasant and well informed. We enjoyed an unaccompanied test drive and came to a friendly mutual agreement before purchase. Good coffee.

November 16, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for your review. Enjoy your new car!

Rated 5 out of 5 stars

Love my new car!!

We have had a great experience buying a car from Luke at the Vulcan Road branch. We didn't feel rushed at all, he was very thorough, and he even took us to the other site to test drive another car (the one I ended up buying!) Thank you for all of your help. All staff were super friendly and I would definitely recommend buying a car from Richard Nash.

November 5, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks for your review on Luke and our team. Enjoy the new car!

Rated 5 out of 5 stars

I have had my X-Trail a few weeks and…

I have had my X-Trail a few weeks and am thoroughly satisfied by how I was treated by all staff especially Mark the sales man who from the start of looking at the Nissan wasn't pushing the sale.

He was helpful and friendly, as was the sales manager,

Anyone thinking of buying a car should not hesitate at going along they are a great team and will I'm sure look after you as well as they did me.

September 19, 2022
Unprompted review
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Reply from Richard Nash Cars

Thank you so much for the review and recommendation. We're hope you've been enjoying your X-Trail. Please don't hesitate to get in touch with any questions! Happy motoring :)

Rated 5 out of 5 stars

Richard Nash cars in Vulcan Rd Norwich are excellent company to buy a car from.

We’ve been coming to this company for 15 plus years and Steve Allen has looked after us all that time and always given us great service
He always makes time to go through with us what we need in a car , as my husband is very disabled in a wheelchair and therefore has specific requirements for accessing cars
Everyone in the team are pleasant and friendly we always go them for our cars and we can definitely recommend this company

October 4, 2022
Unprompted review
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Reply from Richard Nash Cars

Thank you so much for your review and your loyalty over the years! Enjoy your new car and don't hesitate to get in touch when it's time for a new one :)

Rated 5 out of 5 stars

I want to thank again to Luke Skilton

I want to thank again to Luke Skilton who provided a 5 star service in handling both the purchase and financing of my new car and part exchange my old one. He was very thorough in taking me through everything I needed to know and do.
Great service from a great professional!

September 30, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks for the review! We're glad to hear that Luke took good care of you during the process. Enjoy your new car!

Rated 5 out of 5 stars

Luke Skilton looked after my part exchange and purchase

Spoke with Jim initially and Luke supported the process of purchasing my car.
All dealt with over the phone and trusted their online and telephone breakdown of the car spec and was confident in them to make the purchase without seeing or test driving the car. When I met Luke in person he talked me through everything I needed to know, the team at the dealership were all friendly and happy to have a chat, such a pleasurable experience and would no doubt recommend not just for a car but for their 5 star service. I am absolutely pleased with my new car, thank you Luke and team!

September 29, 2022
Unprompted review
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Reply from Richard Nash Cars

Thank you for your lovely review. We're glad that the team took good care of you. Happy motoring :)

Rated 5 out of 5 stars

Hyundai Tucson

Luke the sales advisor was very helpful when I went to purchase a Hyundai Tucson last week. The service was top class and would recommend anyone to buy from them. Thank you for a lovely car just what I needed and my puppy loves his new car.!

September 17, 2022
Unprompted review
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Reply from Richard Nash Cars

Thank you so much for your review! We hope you and puppy enjoy the Tucson :)

Rated 5 out of 5 stars

My Son Just purchased a VW Golf from…

My Son Just purchased a VW Golf from Vulcan Road as his first Car! The Sales Guy Luke was very good and Helpful even after hours with Messages etc to keep us informed and updated. Would use Richard Nash everytime. Thanks again.

September 9, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks for your review. We hope your son enjoys his first set of wheels!

Rated 5 out of 5 stars

Next New Car

Again a great experience,I have used Richard Nash for all of my cars for the last 15 years changing them every 3-4 years and the service recieved is top class every thing explained in easy terms with no pressure
Luke my salesman was there at all parts of the sale delt with every thing with phone calls to update when needed
Not only Lukebut the whole team there are great

August 23, 2022
Unprompted review
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Reply from Richard Nash Cars

Thank you for your review and loyalty over the years! Enjoy your new car, and we'll see you again in a few years when it's time for your next change :)

Rated 5 out of 5 stars

I would recommend Richard Nash cars I…

I would recommend Richard Nash cars I have had a great experience when purchasing my new car.
Friendly advice given and a fair price for my old car.
Very accommodating sales and service team personal service which is a refreshing change from some other car dealers

July 25, 2022
Unprompted review
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Reply from Richard Nash Cars

Thank you so much for your lovely review. Enjoy your new car!

Rated 5 out of 5 stars

Mark was very helpful when I decided to…

Mark was very helpful when I decided to get a new car, he also helped my dad get a new car the same day. Everyone there is Very helpful and very knowledgeable. So glad I brought my car there and we’ll be definitely be back. Just wanted to thank you mark and the guys all there.

August 11, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks for your review and custom. We're so happy to hear Mark took good care of you. Happy motoring!

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