Richard Nash Cars Reviews 

106
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bought Mini Cooper S Clubman in April, dealt with Mark, great car, the issue with the heated seat was dealt with and honoured, lovely firm to deal with and can highly recommend. Honourable efficient... See more

Rated 4 out of 5 stars

Bought a MG, Mark was really helpful. Had issues with the Aircon this was sorted out. Really pleased with car. Would recommend

Rated 4 out of 5 stars

Bought a Ford Kuga at the Family Sales Center in Norwich. Mark was very helpful although had a lengthy script he had to follow on various insurances Richard Nash sell, which was a little tiresom... See more

Rated 5 out of 5 stars

We bought our Vauxhall Mokka from Richard Nash cars in Vulcan Road, and found the experience very pleasing. Steve was very helpful and there was never any pressure and he couldn’t do enough for us.... See more

Company replied

Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Car Inspection Station
  4. Car Service
  5. Motor Vehicle Dealer

Written by the company

For almost 35 years we have been offering a fantastic choice of nearly new and quality used cars in the heart of Norwich, Norfolk. Operating from two branches in Norwich we have up to 300 vehicles in group stock at any one time available for sale, plus a fully-equipped workshop to carry out servicing and MOTs. Even though we have over 30 years in business, the values which we started with in 1987 are as true today as they were then. Across those 30+ years we have sold more than 45,000 cars - that’s more than 1,400 every year or just under 30 every single week we have been in business. And, we are pleased to say, that many customers have returned to us time and time again to buy their next car from us. We can also count several generations of the same families among our loyal customers. However car sales are not just our main focus. We place huge importance on our after-care service - helping our customers keep their vehicles running well - and have carried out more than 60,000 services and over 30,000 MOTs during our 30+ years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106 reviews

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4.4

All reviews

(106)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Bought a lovely car from this dealership. Great customer service and very knowledgeable, efficient and friendly advice from Mark and Jim. Would certainly recommend them. Thanks Guys !

April 1, 2022
Unprompted review
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Reply from Richard Nash Cars

Thank you so much for your review and recommendation. Enjoy your new car!

Rated 5 out of 5 stars

Good customer service

Went to have a look and was greeted by mark a very friendly and knowledgeable gentleman. Nothing was too much trouble didn’t feel pressured into buying but got a good deal on my trade in and I’m very happy with my new car

March 29, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for your review. We're glad that Mark took good care of you. Enjoy your car :)

Rated 5 out of 5 stars

Went to measure the interior of a car…

Went to measure the interior of a car and explained to Mark (salesman) what I wanted. He showed me a one owner low mileage Kuga he had just taken in and asked if something like this would do the job. No pressure, friendly, professional service . I bought it on the spot . What a fabulous car, thanks Mark .

February 11, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for your review! We're glad that Mark took care of you and found you the perfect car. Enjoy your Kuga!

Rated 5 out of 5 stars

Excellent, highly recommended

Mark A the Sales person at Richard Nash Norwich was excellent. I didn't purchase the vehicle because it wasn't quite right for me, however I would highly recommend, my experience was professional, friendly and helpful, I will definitely look up Richard Nash again in the future

January 15, 2022
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for your review. We hope to see you in the future and find you the perfect vehicle!

Rated 5 out of 5 stars

Found the perfect used car!

Found the perfect used car! The team went the extra mile and were all helpful in answering all my questions and I felt confident that I was getting a reliable car that met all of my needs. I’ve always found I can trust the team at Richard Nash Cars to help me find the right car

October 13, 2021
Unprompted review
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Reply from Richard Nash Cars

Thanks so much for the review. We're pleased that the team helped you find your perfect vehicle. Enjoy your new car!

Rated 5 out of 5 stars

Luke at the mousehold lane branch was…

Luke at the mousehold lane branch was simply brilliant. I needed a car that would suit my job that wouldn’t cost me an arm and leg to run. Not only did luke search the entire stock of cars to find me something suitable, he made sure it would be cost effective for my job. He made the process incredibly simple and I drove the car away 10 days later. Many thanks to the whole mousehold lane team

September 23, 2021
Unprompted review
Richard Nash Cars logo

Reply from Richard Nash Cars

Many thanks for your 5 star review. We're so pleased that Luke took good care of you and hope you enjoy your new car.

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