Richer Sounds - Leeds Reviews 

3,358
TrustScore 5 out of 5

4.9

74 New Briggate, LS1 6NU Leeds, GB


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Rated 5 out of 5 stars

I booked a click and collect not knowing that you close at 5 and you guys actually stayed later just to let me collect the TV. I honestly couldn’t be more grateful and the TV is so nice. It is so refr... See more

Company replied

Rated 5 out of 5 stars

I visited the Leeds City Centre branch of Richer Sounds and was helped out by a dude who helped me out with everything I needed. I ended up buying an Argon Audio TT3 turntable and some Cambridge Audi... See more

Company replied

Rated 5 out of 5 stars

We hadn’t completely decided on the set-up we wanted, so we visited Richer Sounds in Leeds to explore our options. We’re so glad we did. Mikey, a Senior Sales Advisor, gave us an excellent demo... See more

Company replied

Rated 5 out of 5 stars

We received excellent information and service. As octogenarians we were well support by the store manager in reaching our decision. All in all a very pleasant experience. The product is exactly what w... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,358)

24,732 reviews in the last 12 months

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Rated 5 out of 5 stars

Top retailer.

This is the second time I have bought from Richer Sounds and I am very pleased with the service and products I received. I was served by Derek at the Leeds branch who was very friendly and knowledgeable. There's no pressure to buy, he just explained the different options that was available for what I was after. The price was also very good beating all other online pricing so happy days. I will defo use Richer Sounds again I don't think they can be beaten for there top quality products and service. Oh and not forgetting the free 6 year guarantee they give you for total piece of mind.

August 22, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Mickey at the Leeds branch

Mickey at the Leeds branch has been very helpful and has gone over and above throughout our many purchases, which we are over the moon with. Can't praise him enough. I would highly recommend the store.

August 21, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Brilliant service arrived safely before…

Brilliant service arrived safely before said date.
Having used you a few times now we new you would be reliable and as usual, a good price .
Thanks

August 21, 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

A great first experience

This was the first time that I had bought anything from Richer Sounds and I communicated with the Leeds team mostly by e-mail but also by phone. They were really helpful and did everything that they could for me. I was very pleased with the service that I got from them. The icing on the cake though was the team that installed the tv etc, they were brilliant, absolutely brilliant. I will definitely buy more things from Richer Sounds.

August 21, 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent customer service

I had a turntable and speakers bought for my retirement but the turntable wasn’t the one I had set my mind on. The guy we spoke to in the shop was excellent swapped the product over no problem also he was very knowledgeable about the products

August 20, 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Sonos purchase.

Just a top team in Leeds, excellent service and great people.

August 19, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, efficient service. Good price and advice. Won’t go anywhere else.

August 19, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Such helpful staff

Such helpful staff. We have bought items at Richer Sounds many times. Good value and great warranty service. I would highly recommend them

August 18, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Endless options

The amount of time given to me offering products and knowledge that fit together. i could not ask for more.
Mikey is the man that helped my decisions and who sorted a little hick-up out. Many thanks

August 18, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Exemplary customer care

After recently relocating to North Yorkshire from London I had a problem with producing sound from my Hi fi system. After spending fruitless hours consulting online trouble shooting sites I contacted the Leeds team. Instantly I got through to a real person who patiently, concisely and with a jargon free vocabulary talked me through the problem and then identified the issue and provided the solution. In addition Mike in the Leeds team sorted out my original paperwork. It was a pleasure to both deal with Mike and meet him. His performance was a model of good customer care and he has a wonderful sense of humour to boot. I will certainly attend the Leeds shop when I decide to upgrade my system.

August 14, 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

First class

I was served by Rik at the Leeds store. Knowledgeable, helpful and a pleasure to deal with.

August 16, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Exceptional service- The LG-55QNED7EB3C TV purchased from…

The LG-55QNED7EB3C TV purchased from Richer Sounds was competitively priced with an excellent extended product guarantee period. It was delivered on time and packaged safely. The process from start to finish was exceptional, I placed the order over the phone and was dealt with very professionally.

June 26, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Big shout out to Derek in Leeds!

Big shout out to Derek in the Leeds store. From answering the phone when I first rang up, to setting up an appointment for a listening session, to talking me through the different speakers that he had for me to compare. Great help and advice throughout.
The listening room is excellent, very well equipped.
I'm still deciding on the speakers, but took the opportunity of the visit to upgrade my CD player. Derek (of course) helped me pick one that matched my requirements.

August 12, 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Oustanding customer service at Leeds

Mikey was great. His enthusiasm, experience and time he put into helping me buy an appropriate turntable was very much appreciated. Zero pressure just sound advice tailored to my needs. Purchased the Argon Audio TT MK2 in black and it has been fantastic. It really was a great customer experience at Leeds.

August 10, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Friendly, no pressure, excellent gear and pricing

Always come away from here with exactly what I needed and for a better price than I expected. Staff are excellent - very friendly, no pressure at all, and always ready to go out of their away to help.

August 8, 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Staff service price

Staff service price

August 10, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service from Derek at Richer Sounds, Leeds

Excellent service from Derek. He was extremely professional and knowledgable. He took time to understand our requirements. Delivery was seamless and on time. Delighted with products. A first class experience. Would have no hesitation in recommending Richer Sounds and purchasing from them in future.

August 8, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Spent over an hour choosing .y new…

Spent over an hour choosing .y new music system. Derek who served me was patient and gave me excellent advice on each piece of equipment.
This was delivered on time on the day l chose.
Would recommend Richer Sounds

August 8, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Untouchable company

Richer Sounds for Hi Fi, is still the best for me.
For many years I have spent a good amount of money 💰 with them superb product they sell
I would just like thank their wonderful staff for the courtesy and expertise on everything they do
Thanks again

August 6, 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Update new hifi

Bought my hifi over 7 years ago from richer sounds so went back to up date system spoke to Derek who talked me back up to speed on all new gear great guy and great service highly recommended these people I’m glad I went back I got a great system and a great deal cheers

August 9, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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