Richer Sounds - Leeds Reviews 

3,373
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TrustScore 5 out of 5

4.9

74 New Briggate, LS1 6NU Leeds, GB

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Rated 5 out of 5 stars

Visited the Leeds City Centre branch yesterday to get a mini hifi for my daughters birthday. Had the absolute pleasure of being served by Derek. Firstly, all the staff in there were really welcoming... See more

Company replied

Rated 5 out of 5 stars

Fantastic staff at leeds .knowledgeable, efficient and willing to listen ,discuss,then help. Customer service is top notch.@ Harry ( and the rest of the team) Don't change!

Company replied

Rated 5 out of 5 stars

I booked a click and collect not knowing that you close at 5 and you guys actually stayed later just to let me collect the TV. I honestly couldn’t be more grateful and the TV is so nice. It is so refr... See more

Company replied

Rated 5 out of 5 stars

I visited the Leeds City Centre branch of Richer Sounds and was helped out by a dude who helped me out with everything I needed. I ended up buying an Argon Audio TT3 turntable and some Cambridge Audi... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,373)

23,702 reviews in the last 12 months

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Rated 5 out of 5 stars

Sonos purchase.

Just a top team in Leeds, excellent service and great people.

August 19, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, efficient service. Good price and advice. Won’t go anywhere else.

August 19, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Such helpful staff

Such helpful staff. We have bought items at Richer Sounds many times. Good value and great warranty service. I would highly recommend them

August 18, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Endless options

The amount of time given to me offering products and knowledge that fit together. i could not ask for more.
Mikey is the man that helped my decisions and who sorted a little hick-up out. Many thanks

August 18, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Exemplary customer care

After recently relocating to North Yorkshire from London I had a problem with producing sound from my Hi fi system. After spending fruitless hours consulting online trouble shooting sites I contacted the Leeds team. Instantly I got through to a real person who patiently, concisely and with a jargon free vocabulary talked me through the problem and then identified the issue and provided the solution. In addition Mike in the Leeds team sorted out my original paperwork. It was a pleasure to both deal with Mike and meet him. His performance was a model of good customer care and he has a wonderful sense of humour to boot. I will certainly attend the Leeds shop when I decide to upgrade my system.

August 14, 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

First class

I was served by Rik at the Leeds store. Knowledgeable, helpful and a pleasure to deal with.

August 16, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Exceptional service- The LG-55QNED7EB3C TV purchased from…

The LG-55QNED7EB3C TV purchased from Richer Sounds was competitively priced with an excellent extended product guarantee period. It was delivered on time and packaged safely. The process from start to finish was exceptional, I placed the order over the phone and was dealt with very professionally.

June 26, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Big shout out to Derek in Leeds!

Big shout out to Derek in the Leeds store. From answering the phone when I first rang up, to setting up an appointment for a listening session, to talking me through the different speakers that he had for me to compare. Great help and advice throughout.
The listening room is excellent, very well equipped.
I'm still deciding on the speakers, but took the opportunity of the visit to upgrade my CD player. Derek (of course) helped me pick one that matched my requirements.

August 12, 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Oustanding customer service at Leeds

Mikey was great. His enthusiasm, experience and time he put into helping me buy an appropriate turntable was very much appreciated. Zero pressure just sound advice tailored to my needs. Purchased the Argon Audio TT MK2 in black and it has been fantastic. It really was a great customer experience at Leeds.

August 10, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Friendly, no pressure, excellent gear and pricing

Always come away from here with exactly what I needed and for a better price than I expected. Staff are excellent - very friendly, no pressure at all, and always ready to go out of their away to help.

August 8, 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Staff service price

Staff service price

August 10, 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service from Derek at Richer Sounds, Leeds

Excellent service from Derek. He was extremely professional and knowledgable. He took time to understand our requirements. Delivery was seamless and on time. Delighted with products. A first class experience. Would have no hesitation in recommending Richer Sounds and purchasing from them in future.

August 8, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Spent over an hour choosing .y new…

Spent over an hour choosing .y new music system. Derek who served me was patient and gave me excellent advice on each piece of equipment.
This was delivered on time on the day l chose.
Would recommend Richer Sounds

August 8, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Untouchable company

Richer Sounds for Hi Fi, is still the best for me.
For many years I have spent a good amount of money 💰 with them superb product they sell
I would just like thank their wonderful staff for the courtesy and expertise on everything they do
Thanks again

August 6, 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Update new hifi

Bought my hifi over 7 years ago from richer sounds so went back to up date system spoke to Derek who talked me back up to speed on all new gear great guy and great service highly recommended these people I’m glad I went back I got a great system and a great deal cheers

August 9, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Awesome company

Awesome company. the customer service is unsurpassed and you wont get better deals anywhere. I never go anywhere else.

July 11, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Absolutely the best for audio visual equipment

The staff in all the stores I've visited have been super-friendly and super-knowledgable.

They give you their time and attention and provide suggestions based on what you want rather than just to make more money.

I bought a TV recently. There was an issue with it but the staff quickly and efficiently resolved the issue.

August 4, 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Just a good company to deal with

Just a good company to deal with. Great advice, friendly service. Fair price.

August 4, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Repeat customer

Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards.
Paid for installation and the installation team were superb. Knew their stuff (obvs) polite and tolerant ( Phil and his mate).

August 3, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

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