Richer Sounds - Leeds Reviews 

3,279
TrustScore 5 out of 5

4.9

74 New Briggate, LS1 6NU Leeds, GB


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Rated 5 out of 5 stars

LG 55inch latest model arrived before we expected it really as it was on pre order. Best price from any outlet, £70 less actually with a 6 year warranty & not 5 as many others offer. Unfortuna... See more

Company replied

Rated 5 out of 5 stars

I had a problem with a stylus purchase. The team at Leeds gave me great information to try and solve the problem. After much trying we agreed on a different stylus. They were excellent in exchangin... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service second to none. Great advice given with demo also. These guys know there stuff & have lots of choice, with advice given freely. Have so much better understanding now with... See more

Company replied

Rated 5 out of 5 stars

Staff are really helpful as always. I've bought loads from them over the years. Unfortunately I'm a bit disappointed with the Pure Classic H6 but that is nothing to do with Richer Sounds.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,279)

24,266 reviews in the last 12 months

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Rated 5 out of 5 stars

Richer Sounds Leeds is simply the best

Richer Sounds Leeds is simply the best, Micky and the whole team are first rate….

May 23, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good service

Order 2 items online to pick up instore. Quick and friendly service.

May 23, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Apologies for not remembering the name…

Apologies for not remembering the name of the salesman but I was impressed with his relaxed and friendly attitude. I felt comfortable spending £1000 with no fuss and ease of purchase.

May 21, 2026
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Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent advice

Excellent advice, friendly customer service and speedy delivery.

May 21, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Best service everytime

I always go to Richer Sounds first because I've always valued the effort made to find what I need at the best price and with honesty. I went in to Plymouth recently chancing my arm for a pair of speakers that were end of line. They didn't have them but checked and mentioned a pair in Leeds. I ran the Leeds stire and they gave me the best deal they could which left me over the moon with the product and service. I'll be back again soon for sure.

May 21, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Brilliant Customer Service

We had bought a Panasonic TV that developed a fault but unfortunately had neglected to register the TV for its warranty.
We called Richer Sounds Leeds who were fantastic at helping us sort it out . I wish I could remember his name who we spoke to, he was great. We rung late in the day and he was due to go on holiday ,sorted out what he could at that time and promised it would be followed up with his manager which it was next day. Every has been sorted and I cannot commend Richer and their staff highly enough. Fantastic Service always. Thank you

May 6, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Friendly and knowledgeable service.Have…

Friendly and knowledgeable service.Have been buying from Richer Sounds since I bought my first hi fi system from the original store on London Bridge so many years ago.

May 21, 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Efficient,accurate

Efficient,accurate, speedy service. Good website.
As an older person who recently bought a small smart TV struggled (but eventually succeeded) to set it up with all the QR & verification codes . Setting up WiFi ok as used to that . We elderly miss the days of engineers !

May 21, 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very helpful shopworker,receivedproduct…

Very helpful shopworker,receivedproduct very quickly ,unfortunately the parcel was delivered to my neighbour ,the delivery agent said we did not seem to be in which we were.He obviously didn’t ring the buzzer ,which is very loud and I was working directly above the front door.However I do not hold you responsible for the delivery firms carelessness.

May 21, 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Good help and demonstration in Leeds

In store service in Leeds was very helpfull. I wanted to fit smaller stereo speakers in my lounge instead of my 26 year old large ones but with similar or better sound. Several different speakers were wired up for me in the demonstration room to try. No pressure to buy so abke to go home and look at reviews. Phoned store later and Mike the assistant put in the order for Dali Kupid from me. Arrived safely 2 days later.
Looks great in our small lounge with old large speakers now removed.

May 20, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The service was very good

The service was very good, and the delivery of the tv, was all so good and keeped us up to date all the way, till it arrived.

May 20, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service from the Leeds store

The team at the Leeds store were fantastic. I was in email contact seeking advice about the Pioneer PLX500 turntable. They were very patient with me, especially Ahmed! Thank you so much.
When I finally took the plunge and bought one from the online shop it arrived quickly and was very well packaged.
I have absolutely no complaints about the service I received from Richer Sounds and would recommend them without reservation. I am planning on buying some new speakers later in the year and possibly a new amplifier and I have every intention of doing so from Richer Sounds.

May 18, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great value and service …

Great communication at the Leeds store... Provided a demo for me... I went home to make sure that the system would fit to my house and bought by phone... All was packaged well and sent by courier... Top guys

May 11, 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellence

Friendliness, patience & understanding of assistant, quality & price of products

May 14, 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Helpful advice

Excellent, helpful advice in shop and on the phone in terms of equipment purchases and the setting up.

May 14, 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service from Leeds Richer Sounds

Research before hand meant I new what I wanted, but no unit display (Eversolo mini cd) - so an easy purchase. Recommend having one out as a great little unit - great service as always. Great to be able to do finance (Klarna) in house too

May 14, 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I spoke to different people on…

I spoke to different people on different occasions when I was looking for a hifi to buy. On all the occasions I found the staff helpful ,polite and eager to help. They listened and were patient. I will like to do business with the company again

May 13, 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Very helpful friendly staff and good…

Very helpful friendly staff and good price for my TV. Wouldn’t buy home entertainment tech anywhere else!

May 9, 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

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