Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All good. I had great service. I picked up the item I wanted and it works brilliantly. I'm super happy with it. I like Richer Sounds and made the effort to come to the shop rather than getting the sa... See more
Company replied
A friendly and knowledgeable staff who were interested in my purchase and wanted to understand why I purchased it and what I needed it for. Discussing their own experience- the product is excellent.
Company replied
Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
100 Tooley Street, SE1 2TH, London, United Kingdom
- 0333 900 0021
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review!
Great customer service from Robin at…
Great customer service from Robin at London Bridge, helpful patient and courteous. Thanks robin
September 17, 2025
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
Great service from the guys at Richer…
Great service from the guys at Richer Sounds. Will be back soon for the Soundbar!
June 7, 2026
Reply from Richer Sounds - London Bridge
Thank you for your wonderful feedback
Just a good experience
I thought the salesperson’s advice was useful. I thought I was offered a good deal. I appreciated the quick delivery time.
The one time is felt I needed more help was setting up my TV and sound bar. How should I get the best picture/sound? I think YouTube instructional videos, made by Richer Sounds, would fill this gap.
June 8, 2026
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review!
Your staff were Very helpful and…
Your staff were Very helpful and knowledgeable. I bought exactly what I intended and some nice speaker's! When the first amp went wrong they sorted it straight away and delivered a new amp which is working perfectly. Thanks
June 3, 2026
Reply from Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Another great deal from Richer Sounds
Salesman made me feel welcome, and I didn't have to scrabble for a good discount. The additional returning customer discount was an added bonus.
Delivery was quick and straightforward.
The 6 year guarantee is always reassuring!
June 3, 2026
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review!
Richer sounds never disappoints
May 18, 2026
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review!
I am very satisfied with this little…
I am very satisfied with this little store in London..
May 22, 2026
Reply from Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
Easy shopping experience
Easy shopping experience, ordered a new turntable which I collected from the London Bridge store, excellent staff, friendly and helpful
May 21, 2026
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
Showcase rooms+authenticity
I really loved being able to come there myself and showcase the headphones, it was a great experience and the staff there were lovely.Furthermore the place was very authentic I could tell they had a real love for not just music mixing and production but also listening as well
May 20, 2026
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review, it’s lovely to read your comments.
Sony Blu Ray London Bridge Store
Purchase of my Sony Blu Ray was very straightforward and the staff were efficient and the product arrived the next day as advised for me to collect.
My only comment was that I wasn’t able to collect the product the next day as the London Bridge store was busy and staff were dealing with other customers. I collected the following day.
May 14, 2026
Reply from Richer Sounds - London Bridge
Thanks for taking the time to leave your review although I’m sorry there was a wait when you first came in. I’m pleased you were able to collect without issue the following day however and that overall the experience
We really appreciate the feedback and if you do need any help please get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service from staff
Great service from staff, especially Robin.
Received 85inch TV the next day!
Thank you and will be using again.
May 14, 2026
Reply from Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful staff at London Bridge shop
Helpful staff at London Bridge shop - assisting with delivery suggestions - ie. pick up at the shop rather than home delivery
May 14, 2026
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - London Bridge
Thanks for your 5 star review, we look forward to seeing you again next time
Robin
Robin, one of the sales managers at London Bridge was very attentive when I needed help choosing a TV, which I did, and paid for, pending delivery. He was even more helpful when I rang up the next morning to say that I wanted to forgo the hoopla with having it wall mounted, cancel the order for the set I'd just ordered, buy a better quality pedestal version instead. I had never even heard of Mitchell Brown who made the set which I purchased. Mo, who had been recommended to install and set it up was equally helpful and professional.
May 14, 2026
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant price beat and next day delivery
Excellent communication, really quick to respond. They honoured their price beat promise with 6 years warranty on the TV I bought. I've been a Richer Sounds customer for an extremely long time, and I keep coming back for my A/V purchases. Delivery was incredible, next day after I ordered on a Sunday. Thanks to Robin for getting my TV to me fast and painlessly. I'll keep coming back.
May 10, 2026
Reply from Richer Sounds - London Bridge
Thanks for your 5 star review, we look forward to seeing you again next time
More advice could be given
May 9, 2026
Reply from Richer Sounds - London Bridge
Thanks for your review, although I was sorry to read that you didn't get all the help you needed. I will of course feed this back to the store so they can review the transaction, and learn for next time, and if you do still need help please either call them directly or reach out to us via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - London Bridge
Thanks for your great feedback and for supporting local business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.