Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... See more
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All good. I had great service. I picked up the item I wanted and it works brilliantly. I'm super happy with it. I like Richer Sounds and made the effort to come to the shop rather than getting the sa... See more
Company replied
A friendly and knowledgeable staff who were interested in my purchase and wanted to understand why I purchased it and what I needed it for. Discussing their own experience- the product is excellent.
Company replied
Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
100 Tooley Street, SE1 2TH, London, United Kingdom
- 0333 900 0021
4.9
Excellent
2K reviews
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Reply from Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great experience purchasing my Kann…
Great experience purchasing my Kann Ultra ..arrived in store a day early and the shop were quick in letting me know. Very efficient thank you
January 24, 2026
Reply from Richer Sounds - London Bridge
Thank you for your wonderful feedback
ACCESS TO ACCOUNT PROBLEM & PURCHASE OF NEW LG OLED
I could not access my online account with Richer Sounds to purchase a new LG OLED. Cloudflare on trying to enter kept reverting back to the start of the process. I therefore used the telephone system and London Bridge took my order and delivered on the 27th January, three days after receipt of stock.
Many thanks Malik.
The account problem was successfully resolved by Tom (Customer Services Manager) and his team.
Tom took the time and the trouble to call me on a number of occasions which I really appreciated.
I found out that the company had renewed their online customer accounts in 2024 and I had to re-register my account. To do this one of the team suggested Cloudflare may work if I cleared cookies. By allowing cookies as a one time event I was able to re-register my account.
Many thanks Tom and your team.
They are passionate about providing a really good service.
The TV is, so far, a work in progress as I find out about how to use the new features.
January 9, 2026
Unprompted review
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review!
Reply from Richer Sounds - London Bridge
Thank you for your wonderful feedback
Reply from Richer Sounds - London Bridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent value and service
Helpful knowledgeable staff with an extensive track record of offering great prices and customer service. I’ve been a customer for over 30 years and am always happy with my experience.
January 12, 2026
Reply from Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good Quality Record Players
Bought a record player for a friend here, the staff were very helpful and helped me pick out the perfect gift.
The record player itself works great and my friend has been really enjoying it.
October 25, 2025
Richer Sounds of a PLX 500
As someone who has loved high quality Hi-Fi and the respective listening experience, I have been a Richer Sounds shopper, for nearly as long as the brand has existed.
This trip started with pointing out to my companion, the site of the original store, London Bridge walk.
We were warmly welcomed for my collection of a Pioneer PLX 500 turntable (my first for over 20 years).
With Alex facilitating a request to use the demo room, allowing my 9-year old niece to spin her first piece of vinyl! She was enthralled by both the listening experience and “green” circle of vinyl, confirming that she loved the tune and sound.
Alex very kindly created a handle for the journey and we took the long and “heavy” route home, jointly setting up the new deck and playing another “first” disc!
I have since added a new dedicated Phono board to my Arcam A22 and whilst reviews vary, I am personally enjoying great balanced sound, with decent low bass weight at low volume levels. Also not detecting any rumble, which was one of the risks of going from belt to direct drive.
My niece enthusiastically confirmed that yes, she would like my older player, a maintained Project Debut (new cartridge, belt and anti-skate weight). Given I bought her the RSD 4x coloured vinyl issue of Oasis’ Time Flies, I believe I know what her first listen will be!
Big thank you to Alex and the team, for making a simple collection, a very memorable experience…with some good advice in the real secondhand value of my Arcam A22 DAVE. You have gained a new younger Richer Sounds fan and kept the loyalty of a much an older one!
January 15, 2026
Great service and great price
Great service and great price
Very happy with my LP8X Turntable it sounds amazing and the electric cue lift is great!
January 15, 2026
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review!
Good service, good value
January 9, 2026
Reply from Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service and as it was raining…
Excellent service and as it was raining I was given a new umbrella.
January 9, 2026
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review!
Absolute 5* customer service.
Absolute 5* customer service.
Ordered a record player, arrived damaged (likely delivery issue) - made one phone call to the London Bridge store & had a new one in under 24 hours. I'll always buy my audio kit from here.
January 13, 2026
Unprompted review
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review, it’s lovely to read your comments.
How to Gain a Low Review Due to 3rd Party Companies You Associate With!
Trying to connect to my account online was terrible due to Cloudflare (a noted rubbish and lack of security add on). The young chap at London Bridge who took my call was very helpful and was able to process my purchase of an new LG OLED. Of course this is still on order as I have not received an update by email as the online website is useless due to Cloudflare.
If there was no Cloudflare this review would have been significantly better.
Moral of this review is lose Cloudflare and don't use third parties that are rubbish!
January 9, 2026
Reply from Richer Sounds - London Bridge
Thank you for your feedback although I was really sorry to read you experienced problems making a purchase with us online. Cloudflare is used widely amongst businesses for security, performance and reliability reasons, and protects the site from attack; from a customer point of view at most it should be a quick tick box to complete at most.
I really appreciate you taking my call however and your time in discussing the detail with me, it appears that not accepting cookies may have caused some issues here but we're discussing with our developers to try and recreate your journey and determine what caused you the problems.
In the meantime thank you for keeping your business with us and I will follow up post delivery with you to make sure all is well.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
The staff were courteous and polite
The staff were courteous and polite. I had a couple of things delivered to the London Bridge shop- a smooth, easy transaction.
January 8, 2026
Reply from Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review, it’s lovely to read your comments.
Could not fault the experience
From the moment I entered the store nothing was too much trouble. The product I was after wasn’t in stock but they ordered it from the warehouse and sent it to my home (for free!) and it arrived in perfect condition within two days. The staff were just the best. Super friendly and helpful. It was a pleasure to visit the London Bridge store and I would recommend Richer Sounds as a place that understands how to make customers happy.
January 7, 2026
Reply from Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Item was delivered to store next…
Item was delivered to store next working day so very quick, thanks.
January 5, 2026
Reply from Richer Sounds - London Bridge
Thank you for your wonderful feedback
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