Richer Sounds - London Bridge Reviews 

Quick efficient service, with very helpful and knowledgeable staff

Had a bit of the problem as was given the incorrect model of the record deck but the people in the store where very good in storing this out There was a bit of delay but this was over the Chirstmas/New Year period and must thank the store staff for being so helpfull

Terry from London Bridge shop was very helpful and made the purchase a real pleasure. Many Thanks

I came to collect a pair of Sennheiser headphones and the pick up was quick. Fast service and an expected customer service. The aesthetic of the shop was nice as well.

Recommended if your in the London Bridge area

I couldn’t find the Fosi DS2 DAC in any shop in London but I ordered online and I picked it up from the London Bridge shop, the whole process only took a few days, excellent!!!!

Decent web experience plus the trust that if Richer Sounds stock it, it will be a good quality product. Store staff are helpful and about as well informed as you will find on the high street.

I rang up to place an order because I couldn’t find it on line.
The help was absolutely brilliant and so friendly.
Thank you.

Purchased Technics SL-1200M7B turntable in October for a Christmas present, Opened it up and set everything up, Went to play it and got faint sound. Tested on two other systems still the same, which normal means Dirt or oxidation on the metal contacts where the headshell screws into the tonearm can cause a bad connections, When re-seating the Headshell to cartridge connection, the red cable snapped, Which is annoying on Christmas Day, So Boxing Day I went to the London Bridge store where I purchased the unit which opened at 10am, I got to the store at approximately 10:50 am with the headshell and cartridge to get replacement headshell cables and to see if they could test the headshell, to identify if issues was with the headshell or the cartridge or the unit it self, The Assistant said that they would go speak to their Manager who was on lunch, The assistant came back a few minutes later and informed me that they can’t test it as I would need to purchase a new headshell, and that Amazon or some DJ shops sell them, Which kind of felt like we have your £700, Now go away attitude, After 20 years of shopping at richer sounds this is the first time I’ve ever had to ask for their customer services support, Which clearly London Bridge store has

After speaking to Richer sounds senior Customer service representative, And explained the situation, Paddy apologised for the experience and frustration caused, and order replacement cables for the headshell, and a reimbursement of £30 for the replacement headshell I ordered.
Recieved the replacement headshell cables on 12-01-2026, and installed them and worked perfectly, Thank you Richer sounds HQ Customer service team for rectifying this.

HQ Customer service team 5 stars

Richer sounds London Bridge team still 1 star.

Good service, good advice, great product

Great staff who are very helpful and knowledgeable.
Best prices on the market.
Trustworthy.

Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and talked through a possible set up for my lounge. Very pleased with my WhatHiFi 5* SoundMagic wired earbuds. Love the magazine, in and admiration of how Richer Sounds operate. By far my favourite company to do business with in store or online. No regrets... ever! Thank you

Easy to order and click&collect. Great product. Helpful staff.

very helpful staff and remarkably swift delivery of goods

Ordering was relatively straightforward, though using a third party app for payment a bit of a pain. The store had no control over delivery dates, so item was delivered next day, great except the courier DPD advised delivery 45 minutes beforehand, so we were out! All recovered safely, despite no advice from courier that the item had been left.

First class customer service! Thank you

Helpful, responsive and friendly telephone agent (Robin), who displayed the companies genuine commitment to best price matching and ‘partnering’ with lifelong customers. He helped me to identify the products that best met my needs, taking full account of value for money. Order and delivery as promised, at a better price than I could find anywhere else. Superb

Alex was super helpful, knowledgable and not pushy. When asked questions he was honest and I felt heard
Thank you

I got the right product at the right price having been referred by a sister store. Service could have been more alert to my lack of knowledge.

Great product, good price, efficient and easy pickup arrangement. The store telephoned me to say when it had arrive. Polite and friendly. Next day it had arrived