Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... See more
Company replied
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All good. I had great service. I picked up the item I wanted and it works brilliantly. I'm super happy with it. I like Richer Sounds and made the effort to come to the shop rather than getting the sa... See more
Company replied
A friendly and knowledgeable staff who were interested in my purchase and wanted to understand why I purchased it and what I needed it for. Discussing their own experience- the product is excellent.
Company replied
Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
100 Tooley Street, SE1 2TH, London, United Kingdom
- 0333 900 0021
4.9
Excellent
2K reviews
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Very insightful and helpful advice as…
Very insightful and helpful advice as we discussed TV options. Found the right model and price point.
October 29, 2025
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
This is customer care like it used to…
This is customer care like it used to be. Personal, human and understanding. It's one thing to be expert in the products but quite another to know how to treat customers. I had a slight problem with my purchase and they couldn't have responded any better. No hesitation in recommending.
October 24, 2025
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
I have shopped at richer sound since 1994
I have shopped at richer sound since the age of 16, im now 45 and still never had issue.. the only thing I would improve at richer sounds it the level of fun in store. It has died in the last 20years.
October 23, 2025
Reply from Richer Sounds - London Bridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
London Bridge Branch manager excellent
Your manager at London Bridge branch is completely on the ball. Understood what l wanted immediately, explained fully the operation and what it was required for. Looked up my VIP status, ensured my discount. Placed the order and arranged remote delivery i.e. not my address.
The order was delivered to my daughter the day before her birthday.
Perfect!
October 20, 2025
I called your London bridge store in…
I called your London bridge store in the morning and asked the member off staff if they had the focal bathys mg headphones ingreat service stock he said i just check came straight back to me and said yes we do i asked can i pay in cash ? He said yes you can he held them for me and i bought them later that day
October 18, 2025
Reply from Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
For good customer service, look up Richer Sounds
Staff listen to your requirement and respond accordingly and don’t try to oversell or pressure you. I always have confidence in the staff and their thorough and honest opinions and advice.
October 15, 2025
Reply from Richer Sounds - London Bridge
Thanks for your kind review, we look forward to your next visit.
Informed advice
Informed advice,
Helpful and efficient staff who know about what they’re selling. As ever, a positive experience with Richer Sounds
October 8, 2025
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review!
Happy with my turntable purchase
Happy with my turntable purchase. Good service and excellent customer service.
October 11, 2025
Reply from Richer Sounds - London Bridge
Thank you for your 5 star review!
Ltc tv
Very helpfull and pleasant staff and nothing was a problem when asked for advice thanks again.
October 12, 2025
Reply from Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very quick and efficient click and…
Very quick and efficient click and collect service and an excellent price
October 9, 2025
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
Fantastic service & prices
I've been using Richer sounds for many years,the service has been second to none,they always go above & beyond, prices are always good, also really like the VIP offers
October 5, 2025
Reply from Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The customer service great particularly…
The customer service great particularly from Robin who I met in the London Bridge branch and who helped me to choose a music centre which took out the stress out of trying to make a decision. Robin also kindly offered to assemble the music centre at my home which was really appreciated.
September 27, 2025
Reply from Richer Sounds - London Bridge
Thank you for your wonderful feedback
A very friendly
A very friendly, knowledgeable salesperson in the store helped me to make my decision on a new piece of hi-fi. Thank you.
September 28, 2025
Reply from Richer Sounds - London Bridge
Thank you for your wonderful feedback
Correct and timely delivery
September 24, 2025
Reply from Richer Sounds - London Bridge
Thanks for your 5 star review, we look forward to seeing you again next time
Great experience
Excellent customer service from real people. Price matched a product even when they weren't obliged to. Fast Delivery. Would recommend.
September 24, 2025
Reply from Richer Sounds - London Bridge
Thanks for your feedback, great to read you were happy with our service.
Helpful and knowlegable staff.
September 22, 2025
Reply from Richer Sounds - London Bridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent staff, great equipment, good value
Able to view the AV receiver in the shop with knowledgeable advice from the staff. Easy to order and pay, delivered the next day to my home. Denon AVR has great sound, good connectivity, easy to set up
September 11, 2025
Reply from Richer Sounds - London Bridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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