Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Cus... See more
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See what reviewers are saying
The quiz on the website was so helpful in narrowing down the right new TV for me and the price was great. The staff at the Stockport branch went out of their way to help me collect it including having... See more
Company replied
Service was great, spoke to Nate on the phone, I phoned to ask if they had a Snowsky disc in store, unfortunately didn't on the day I called, "asked him what would be faster, he mentioned their click... See more
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The main aspect that impressed me about this radio purchase from Richer Sounds Stockport was being able to pick it up from the store at my convenience, i.e. no waiting in for long periods for deliver... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom
- 0333 900 0022
4.9
Excellent
2K reviews
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Helpful and efficient service.
Helpful and efficient advice from a person who knew what he was talking about. TV delivered promptly the
next day.
March 3, 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Very knowledgeable and freandly and no…
Very knowledgeable and freandly and no hard sell wes able to take my time
March 3, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Stockport
Thank you for your 5 star review!
Great experience
Great experience. Very helpful. Gave me a discount as the listing was an old sale price .
Answered all
My questions and queries.
Would definitely recommend.
February 26, 2026
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
Really helpful staff
Really helpful staff, gave me an excellent deal and even put my TV and soundbar in the car
February 27, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I'm pretty happy with my experience
I'm pretty happy with my experience. I wanted an AV Home Theatre setup and chose a Denon unit with a pair of Wharfdale floor standing speakers which were ex display but in perfect condition when they arrived the following day from order placement. The sales person was very helpful and it was nice to deal with a home grown business rather than an American conglomerate. I love my setup even if my wife finds it too loud.
February 24, 2026
Reply from Richer Sounds - Stockport
Thank you for your 5 star review, it’s lovely to read your comments.
Lost.... but best service
Had purchased several times from Richer Sounds from their online shop and been very satisfied with the price and delivery. Was after a device that required calling their phone line to order. The agent said that he would check stock in nearby stores and sure enough he found one unit close by. Called them and they were happy to take my order and arrange delivery. Regretably DPD ended up missplacing the package which resulted in a 7 day delivery instead of 48hrs. The store staff were the absolute best and helped track the unit and assured me that they could find a replacement if needed. In the end all was good and the unit arrived, installed and working great. Amazing friendly service from the staff at Richer Sounds Stockport. Well done guys!
February 20, 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
John in Stockports great customer service.
John the guy that served us in your Stockport store made the difference. He spoke knowledgably about the various, options available, gave pointers on sound quality of different cd players before allowing us to make our choice, not pushing us towards something we didnt want or need and then provided advice an additional discount that the VIP membership gave us. Nothing was too much trouble. Will be back when we finally move house for a full system. Cheers John.
February 22, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, great to read you were happy with our service.
Excellent service, friendly and knowledgeable!
The person who served us was quick to pinpoint my needs and happy to discuss alternative equipment. He was open about any downsides as well as the plus points of alternatives. Pricing was fair and competitive. A further small item not then in stock was posted to me within days. THANKYOU!
February 20, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent sales service at RS Stockport
Excellent sales service at RS Stockport
Excellent delivery service. Two RS guys brought the heavy speakers in to the house.
February 21, 2026
Reply from Richer Sounds - Stockport
Thanks for your 5 star review, we look forward to seeing you again next time
The Manager was very knowledgeable and…
The Manager was very knowledgeable and helpful.
I bought a CD / amp but had trouble setting up the WiFi for internet radio and streaming as there was no manual. It's now sorted and I am very happy. My last amp, which I bought from Richer Sounds approx 47 years ago, packed up. Not bad going.
February 20, 2026
Super easy order on line order and…
Super easy order on line order and branch collect.
Thanks
February 20, 2026
Reply from Richer Sounds - Stockport
Thank you for your 5 star review, it’s lovely to read your comments.
This is a well informed and customer focosed company
I negociated a very good price for the equiptment that I purchased, then there was a problem with the new card. The Stockport staff were very supportive and eventually, the card behaved and the purchase went through. Great communications all round, and a well informed and efficient delivery experience.
Well done R.S. of Stockport (and the delivery team)
February 17, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service all round
Expert and comprehensive in-store guidance from Nate to make best purchase decision (LG Oled TV).
Complimented by on-time next day delivery and excellent installation service from Paul who went the extra mile to ensure the TV was fully functional and provided guidance on best use of control features.
February 17, 2026
Reply from Richer Sounds - Stockport
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service
Great Service and knowledge of product bought went above and beyond. Excellent customer service
February 17, 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Customer service great with…
Customer service great with knowledgeable & friendly staff taking time to explain the product. However, let down by the delivery company (DPD) for delivery no show on several occasions & lack of communication.
February 15, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback although please accept my apologies that DPD let the side down here after such a positive sales experience. I will of course raise this with them asap, do get in touch if we can be of any help whatsoever..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer sounds, is a must go to shop
Richer sounds was recommended, and we are glad it was. The staff are very knowledgeable and helpful, and helped my husband buy what he needed; he can now listen to all his old, and new vinyls and they sound great.
February 8, 2026
Reply from Richer Sounds - Stockport
Thanks for your kind review, we look forward to your next visit.
The Salesman was more than a help
The Salesman was more than a help, he took time to explain things to me in a clear and concise manner
He was, in my opinion, a great advert for your store
February 14, 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Excellent service.
From first phone call to advice and details where to pick up, flawless service.
February 13, 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Just the usual good service and…
Just the usual good service and affordable products. Been shopping at Richer Sounds for over 30 years, never been disappointed!! Brill, Great, Fab 👌
February 12, 2026
Reply from Richer Sounds - Stockport
Thank you for your 5 star review, it’s lovely to read your comments.
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