The Rigid Kitchen Company Reviews 171

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for their professionalism, friendliness, and extensive knowledge. Customers consistently highlight the exceptional service, noting that nothing was too much trouble from the design stage to the finishing touches, with many appreciating the personalized approach and problem-solving abilities. The quality of the products, including units, doors, and appliances, is frequently described as superb and top-notch, with some reviewers noting that their kitchens still look excellent even after many years. The user experience, from initial showroom visits to the final installation, is consistently smooth and stress-free, with efficient project management and excellent communication throughout the process. Reviewers are particularly impressed with the meticulous planning and fitting services, often mentioning specific fitters and tradespeople for their outstanding workmanship, dedication, and tidiness.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional quality and... See more

Product

Clients share positive opinions on product quality, with many delighted by their new kitchens and the... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional standard of... See more

User experience

People report positive experiences with the user experience, highlighting a seamless and professional process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had rigid kitchen redoor (thats an understatement) the kitchen they fitted 15 years ago. All carcasses and hinges / runners etc still in excellent health. Went from white gloss to metallic blue.... See more

Company replied

Rated 5 out of 5 stars

Massive thankyou to John and his fabulous team at Rigid Kitchens for creating our beautiful kitchen! We have used Rigid several times over the years for an office fit out, wardrobes, family mem... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience again with Rigid Kitchen. We recently moved into a new home and were disappointed with the kitchen island and lack of storage. We asked John if he could completely redesign it whil... See more

Company replied

Rated 5 out of 5 stars

I would Highly recommend Rigid Kitchens. From the designing stage to finishing touches, nothing was too much trouble and John had some great suggestions which we are pleased we went with. Chris the... See more

Company replied


Company details

  1. Kitchen Supply Store

Information provided by various external sources

Transform your home with a stunning fitted kitchen from our team of experts. Call us now, in Shenstone, Staffordshire, for further information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding quality and service

We have only good things to say about the Rigid Kitchen Company. We wanted to buy our kitchen from a family run independent business and we weren't disappointed. The personal service from start to finish was fantastic. We were able to talk through our requirements and these were met without question. We were given excellent guidance and felt in very safe hands. The kitchen fitter Kevin was very professional and skilled and the quality of the work was second to none. Everything went like clockwork and we are delighted with the end result. We have a quality looking kitchen at a very reasonable price. Thank you.

June 14, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Thank you for the great review!!! We really appreciate the kind words. Best Wishes

Rated 5 out of 5 stars

Rigid Kitchens are value for money.

We are very pleased with our new kitchen.
Dave Brent gave us excellent advice on how to make best use of our
smallish kitchen.
All our expectations were met and the installation was completed by Dave Johnson efficiently and on time.
We would not hesitate to recommend Rigid Kitchens to our friends and family.

June 13, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Thank you very much for your kind words. We are pleased that you are happy with your new kitchen. Best Wishes

Rated 5 out of 5 stars

Excellent service

Excellent service, with punctual, personable and efficient fitters.

June 13, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Thank you for your review. It is greatly appreciated. Best Wishes

Rated 5 out of 5 stars

Fantastic from planning to fitting

A good experience from the start with Johns planning to the finish with Spencer’s fitting, professional, knowledgeable and flexible even when we made a few last minute changes, best of all an amazing price!
Can’t recommend highly enough 5*

June 12, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Hi Adrian, thank you for your review. It is much appreciated! Best Wishes

Rated 5 out of 5 stars

Best ever kitchens

We have had 2 kitchens from Rigid. Both were of excellent quality with the design, finish and fitting being superb. Excellent value for money and top quality appliances. Kitchens to suit all budgets with the customer service and aftercare being second to none. John and his team are wonderful.

June 12, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Thank you Julie for the great review. We are so happy that you love your new kitchen - it looks beautiful. If you ever need anything else, please get it touch. Best Wishes

Rated 5 out of 5 stars

Extremely professional and welcoming

Extremely professional and welcoming. There to help all the time but no over-the-top sales patter.
Our kitchen is fab, fitted very quickly and to a high standard.
Thank you, Rigid!

June 12, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Thank you for your review, it is much appreciated. We are so happy you love your kitchen! Best Wishes

Rated 5 out of 5 stars

Excellent ,professional job from…

Excellent ,professional job from beginning to end.Superb communication of adherence to timescales.Couldn't be happier with service.

June 12, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Many thanks for your review. We are so pleased that you are happy with your kitchen. Thank you for taking the time to leave us a review. Many Thanks

Rated 5 out of 5 stars

Highly Recommended

Schedules were adhered to and we were kept fully informed throughout each stage of the fitting.The quality of the supporting contractors sourced by the fitter was very good Excellent attention to detail and useful advice from the fitter, Spencer. We would recommend this company.

June 11, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Mr Burgess, thank you for your review, it is much appreciated. We will pass your kind words onto the team and Spencer. Best Wishes

Rated 5 out of 5 stars

We couldn’t fault the service from the…

We couldn’t fault the service from the moment we walked in we weren’t sure about what we wanted colour style and so on so Dave showed us around the show room pointing out different options the first thing we noticed was good standard of choice planning great Started on time finishing on time Fitting was great no mess new what he was doing and his team all good trades men. We have the kitchen we dream of but thanks to rigid it’s better than that We was recommended by friends who had also used rigid. Kitchens and were pleased with them can’t thank them enough mrs Roberts

June 10, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Mr Roberts, thank you for your review. We are really happy that you are pleased with your kitchen. We will pass your kind words onto Dave Brent and Dave Johnson who fitted your kitchen. Many Thanks

Rated 5 out of 5 stars

Excellent work from start to finish.

Excellent work from start to finish.
Good price and excellent service and quality of product.

June 10, 2019
Unprompted review
The Rigid Kitchen Company logo

Reply from The Rigid Kitchen Company

Mr & Mrs Foster, thank you for leaving us a review. We are pleased that you are delighted with your kitchen. We will pass your kind words onto Dave Brent and Dave Johnson who fitted your kitchen. Many Thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look