Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was car... See more
Company replied
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Review summary
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Reviews shaping this summary
I think that Dave in 2025 and Steve in 2026 are two very professional people that left my wife and I feeling very comfortable & confident that our air source heater was well serviced and ready for th... See more
Company replied
In spite of having a major breakdown with our Daikin Air source heat pump, within 6 months of the end of our 5 year warranty we have been very impressed with the support and attention from Robert Hea... See more
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaini... See more
Company details
Written by the company
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contact info
264 Burlington Road, KT3 4NN, New Malden, United Kingdom
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4.4
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Very helpful and explained exactly what…
Very helpful and explained exactly what was happening. Respectful and polite.
October 5, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that our engineer was respectful, polite, and kept you wellinformed throughout the visit. We always strive to provide a helpful and professional service, and it's wonderful to know we hit the mark for you. Best regards, Kat
Left without hot water
We have been without hot water since Friday 11 September. This means that for nearly four weeks we have been unable to wash properly using hot water or carry out basic household tasks such as washing up with hot water. Despite repeatedly reporting the issue, we are still no closer to having the problem resolved.
We have had multiple engineers attend the property to inspect the boiler. On each occasion, we have been told that a different part is causing the problem, and replacement parts have subsequently been fitted. Unfortunately, none of these repairs have resolved the issue.
We have also experienced multiple occasions where an engineer appointment has been booked but the engineer has failed to attend, with no notification or explanation provided to us. This has caused considerable inconvenience, particularly as we have had to make ourselves available for appointments that have ultimately been missed.
September 11, 2026
Unprompted review
Reply from Robert Heath Heating Limited
I am so sorry to hear about the ongoing issues you have been experiencing with your hot water, and the frustration caused by missed appointments. This is certainly not the level of service we aim to provide, especially given how long you have been without hot water. We would like to get this investigated and resolved for you as a matter of urgency. Please could you email us directly at CS@robertheath.co.uk with your details, so we can escalate this to our management team to look into immediately.Best regards, Louise
Heat pump service
Everything was done very efficiently, the engineer explained what he was doing and was very pleasant throughout.
October 5, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that our engineer was able to complete the work efficiently and explained everything clearly while providing a pleasant service. Your kind words mean a great deal to our team. Best regards, Steffan
James was very friendly
James was very friendly, professional and knowledgeable. Great service, thank you :)
October 5, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that James provided you with such friendly, professional, and knowledgeable service. We always strive to deliver the highest standard to our customers, and it is wonderful to know James hit the mark. Best regards, Elise
Harry great engineer really helpful on…
Harry great engineer really helpful on time good at his job
October 5, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback! We are thrilled to hear that Harry provided you with such helpful and punctual service. We will be sure to pass your kind words on to him. Best regards, Louise
Benjamin arrived within the alloted…
Benjamin arrived within the alloted time and serviced my air source heat pump. He appeared knowledgeable around the heating system and worked efficiently. There appears to be no issue with the system and consequently it appears to be working well.
September 29, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave us such a wonderful review. It is brilliant to hear that Benjamin arrived promptly, carried out your air source heat pump service efficiently, and left everything working well. We will be sure to pass on your kind words to him. If you ever need us in the future, please don't hesitate to get in touch. Best regards, Tom
Annual Daikin air source heat pump…
Annual Daikin air source heat pump service - agree with all the previous positive reviews.
October 2, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave such a wonderful review! We are delighted to hear that you were pleased with your annual heat pump service. It's always great to know our customers are happy with the care we provide. Best regards, Steffan
In spite of having a major breakdown…
In spite of having a major breakdown with our Daikin Air source heat pump, within 6 months of the end of our 5 year warranty we have been very impressed with the support and attention from Robert Heath Heating that is a subsidiary of Daikin. Whilst the repair costs were estimated at c. £3750 we have received high quality support from the engineers that have attended over several visits. The engineers and office staff have demonstrated a professional attitude to ensuring our system is fully repaired. It is the hallmark of a quality service that demonstrates a concern to provide a high quality resolution. Thank you
October 3, 2026
Unprompted review
Excellent service 100%
October 3, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you received excellent service from us. Best regards, Jennifer
Ben did a great job servicing the heat…
Ben did a great job servicing the heat a pump and was so helpful in explaining everything
Definitely recommend
October 2, 2026
Unprompted review
Excellent service
Excellent service. Boiler fixed in 2 days of reporting it as they were waiting for a part to be ordered. Lovely friendly guy as well
October 1, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback! We are thrilled to hear that your boiler was repaired quickly and that our engineer looked after you so well. We always aim to provide a friendly and efficient service, and it's great to know we hit the mark for you. Best regards, Kat
Very efficient
Verry prompt appointment, operative was polite and sociable. Completed his duties and cleaned up after himself.
October 2, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are delighted to hear that our operative was polite, prompt, and left everything clean and tidy. We always aim to provide a friendly and professional service, and it's wonderful to know we hit the mark for you. Best regards, Kat
Friendly and helpful on every occasion
Friendly and helpful on every occasion
October 2, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you have had such a positive experience with our team on every occasion. Your kind words truly mean a lot to us. Best regards, Elise
Excellent service and a great team with…
Excellent service and a great team with friendly capable engineers
October 1, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you experienced excellent service and that our team of engineers were friendly and capable. We always strive to provide the highest standard of work, and your kind words will certainly be shared with the team. Best regards, Kat
Took some time to get an appointment…
Took some time to get an appointment for an Engineer. Having made contact it was reasonably efficient and the Engineer was efficient and professional and above all kept in touch with his time of arrival. It would help if the time window was narrower...some of us cannot keep hanging around on the off-chance of the Engineer 's arrival.
October 1, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your feedback with us. We are glad to hear that our engineer was efficient, professional, and kept you updated on their arrival time. We completely understand your point regarding the arrival windows we know your time is valuable, and we are always looking at ways to make our scheduling more convenient for our customers. Thank you again for your review, and we hope to provide an even smoother experience for you next time.Best regards, Steffan
A very nice polite and courteous …
A very nice polite and courteous operative.
October 1, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback! We are thrilled to hear that our operative was polite, courteous, and made a positive impression. We always strive to provide a friendly and professional service, so it is lovely to know this was your experience. Best regards, Steffan
After lots of mishaps on the delivery…
After lots of mishaps on the delivery side they finally sent the right order to me but on the workmanship the three lads were brilliant especially Scot who was there from the beginning the two engineers were amazing as well they fixed the problem and learnt me a lot about the system well done Robert Heath keep up the good work 👍
September 30, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to share your feedback with us. While we are sorry to hear about the initial delivery hiccups, we are absolutely thrilled that Scot and our engineering team were able to get everything sorted for you. It's wonderful to hear they were brilliant, fixed the problem, and even took the time to show you how your system works. We will certainly pass your kind words on to the lads. Best regards, Jennifer
The engineer mended the circulation…
The engineer mended the circulation pump so that the heating now works. He was polite and was very thorough. He also downloaded new Daikin software.
Hopefully the heating system is now ready for colder weather.
September 30, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer was polite and thorough, and that your heating and Daikin system are now up and running smoothly just in time for the colder weather. We always strive to provide a topquality service, and it's great to know we hit the mark for you. Best regards, Kat
Ever time these guys come out
Ever time these guys come out, my heating or my hot water settings have been changed in a way that can't be reversed. Yesterday, they finished the job and now my control panel doesn't work and we're without hot water. 'Every visit' there's a new problem they leave us with.
September 30, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Good morning,Thank you for getting in touch. I am truly sorry to hear that you have been left without hot water following our recent visit, especially as this is not the standard of service we aim to provide. I completely understand how frustrating this must be for you. We would really like to look into this matter further and help get things sorted for you as quickly as possible. Could you please drop us an email at CS@robertheath.co.uk with your details so we can escalate this for you?Best regards, Elise
I think that Dave in 2025 and Steve in…
I think that Dave in 2025 and Steve in 2026 are two very professional people that left my wife and I feeling very comfortable & confident that our air source heater was well serviced and ready for the harsh winter weather.
Thank you Robert Heath Heating Limited
September 30, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that Dave and Steve provided such a professional service and left you and your wife feeling confident and wellprepared for the winter months. We will certainly pass your kind words on to them. Best regards, Kat
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