Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was car... See more
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Review summary
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Reviews shaping this summary
I think that Dave in 2025 and Steve in 2026 are two very professional people that left my wife and I feeling very comfortable & confident that our air source heater was well serviced and ready for th... See more
Company replied
In spite of having a major breakdown with our Daikin Air source heat pump, within 6 months of the end of our 5 year warranty we have been very impressed with the support and attention from Robert Hea... See more
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaini... See more
Company details
Written by the company
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contact info
264 Burlington Road, KT3 4NN, New Malden, United Kingdom
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4.4
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Daikin extra work …
The second time Ahmad from Daikin came and again did an excellent job . I would highly recommend him and Daikin customer service was excellent. I was very happy and will get them to get serviced by them .
September 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that Ahmad provided another excellent experience and that you were happy with the service. We truly appreciate your recommendation and look forward to helping you with your future services. Best regards, Kat
Everything went according to plan.
September 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear that everything went according to plan for you. If you ever need us again in the future, please don't hesitate to get in touch. Best regards, Steffan
Recommend
Very nice operative. Worked really hard to replace part of our boiler. Very happy. Highly recommend
September 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that our operative worked hard to get your boiler sorted and left you feeling so satisfied with the service. We truly appreciate you taking the time to recommend us, and we'll be sure to pass your kind words along to the team. Best regards, Kat
Engineer texted prior to visit to say…
Engineer texted prior to visit to say on way and arrived within timeslot booked. Also, professional, friendly and thorough with inspection.
September 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer kept you wellinformed, arrived on time, and carried out a thorough and professional inspection. We always aim to provide a friendly and reliable service, and it's great to know we hit the mark for you. Best regards, Steffan
5⭐️ RATING
The gentleman that I seen it was very respectful, helpful, and done the job properly5⭐️RATING from me thank you for your time. Have a lovely evening. I'll appreciate you.
September 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely review! We are thrilled to hear that our engineer was respectful and helpful, and that you were happy with the service provided. We truly appreciate your kind words and 5star rating. Have a lovely evening yourself!Best regards, Kat
Fantastic Service
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaining everything to me as he went along. There were some things wrong with the way my system was set up, he spotted them and put them right and I am very grateful as it will now run far more economically.
September 22, 2026
Unprompted review
Very prompt knowledgeable service
September 21, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that you received a prompt and knowledgeable service from our team. We truly appreciate you taking the time to share your experience with us.Best regards, Jennifer
friendly man talked through what he'd…
friendly man talked through what he'd found and what he was doing .. very efficient good service
September 21, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that our engineer was able to talk you through everything and provide you with such an efficient and friendly service. We truly appreciate you taking the time to share your experience with us. Best regards, Steffan
Service engineer 100%
Service engineer 100%. Adim not. 20 minutes after engineer left had text from Robert Heath heating saying I had missed an appointment. No Knock on door or anything else, also wasn't told it was a double appointment.
Phoned Robert Heath heating to explain but they didn't understand what was going on and made me another appointment. But this appointment will be no good as no one will be here, I did tell the person but I felt like they didn't care.
September 21, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your feedback with us. While we are delighted to hear that you rated our engineer so highly, we are truly sorry to learn about the frustration caused by the communication regarding your appointments and the administrative mixup. We always aim to provide a seamless experience, and it is clear we fell short on this occasion. So that we can look into this for you and get your appointment sorted out properly, could you please drop us an email at CS@robertheath.co.uk? Our customer service team will be more than happy to investigate and assist you further.Best regards, Steffan
Absolutely fantastic…
Absolutely fantastic….
I was notified when gas man was on way
Introduced himself with ID as well
Was polite , and even helped set my hearing clock which I have not been able to do for 3 years, thank you so much
September 21, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful review! We are absolutely delighted to hear that our engineer was so polite and helpful, and it's fantastic to know your heating clock is finally sorted after all this time. We always aim to provide a friendly and professional service, and your kind words will certainly be shared with the team. Best regards, Elise
Honest tidy
September 21, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your positive feedback! We are delighted to hear that you were happy with the service provided. We always strive to keep things tidy and honest for our customers. Best regards, Kat
Very friendly and helpful staff
Very friendly and helpful staff, I was really pleased with the service.
September 21, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback! We are thrilled to hear that you found our staff friendly and helpful, and that you were pleased with the service you received. We truly appreciate you taking the time to share your experience with us. Best regards, Steffan
I’m not sure of the name of the…
I’m not sure of the name of the engineer who came today to fit my new boiler I wish I had of asked. He was polite, professional and very helpful. Left everything as he found it. Clean and tidy!
September 21, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to share such a lovely review. We are delighted to hear that our engineer took such good care of you and left your home clean and tidy after fitting your new boiler. We will certainly pass on your kind words to the wider team. Best regards, Steffan
Very professional and friendly also…
Very professional and friendly also every quick, very happy with the service,
September 20, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that you were happy with the service and that our team member was both professional and efficient. We always strive to provide a prompt and friendly experience for our customers. Best regards, Louise
Excellent service
Excellent service. The guy came out quickly and fixed the problem
September 20, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you received such prompt and effective service. It is always our aim to get things sorted for our customers as quickly as possible. Best regards, Louise
He was efficient and fixed the problem…
He was efficient and fixed the problem with the boiler.
September 19, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that our engineer was efficient and got your boiler fixed promptly. If you ever need us again in the future, please don't hesitate to get in touch. Best regards, Tom
Tall Paul was very nice and friendly
Tall Paul was very nice and friendly, and got the job done very quickly and explained really well. We greatly appreciated his help. Best experience we've had with the company :)
September 16, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that Paul was able to get the job done quickly and clearly explain everything to you. It's fantastic to know this has been your best experience with us yet. We will be sure to pass your kind words on to Paul and the team. Best regards, Kat
Very polite & professional
September 18, 2026
Unprompted review
Very helpful and friendly service
Very helpful and friendly service. Visited within a few days of raising the request. Had a call saying that the
scheduled engineer wasn't able to visit but they sent another engineer who arrived earlier (which suited us). Would recommend.
September 18, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our service friendly and helpful, and that our team were able to adapt their schedule to get things sorted for you promptly. It is always lovely to hear such positive feedback. Best regards, Jennifer
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