Thank you for excellent service, I visit Hereford 5 or 6 times a year and generally buy a pair of shoes/boots from Robin Elt Shoes on each visit. Great fan of Reiker shoes and Heavenly Feet. Visited... See more
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I had a few issues with emails somehow not reaching me and the items not being delivered despite payment taken. However, once I got on to Rina at customer services she sorted it all out within 48 hour... See more
Company replied
Love the choice, always find a good quality and comfortable pair of boots online delivered to store that arrive within a week. Really easy ordering to delivery. Usually order a couple of pairs to try... See more
Company replied
I mistakenly ordered the incorrect size boots on line and once I realised, I called Robin elt Shoes. The person whom I spoke with was extremely helpful and, I ordered the correct size boots which arr... See more
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Company details
Written by the company
Robin Elt Shoes is one of the oldest family-run shoe retailers in the UK with over 150 years' tradition in fine footwear. We offer a wide range of classic footwear led by the finest English Shoemakers and global brands including Barker, Ecco, Rieker, Skechers, Gabor, Josef Seibel, Timberland, Riva, Cotswold, Pikolinos, Base London, and Hey Dude. We have several UK retail stores and distribute shoes, boots, outdoor and hiking footwear, wellies, sandals and slippers throughout the UK.
Contact info
7, Church Street, WR14 2AA, Malvern, United Kingdom
- 01684 573904
- info@robineltshoes.co.uk
- www.robineltshoes.co.uk
4.6
Excellent
679 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our quick deliveries and great prices. We hope you enjoy your new items.
Excellent service and price
Fast delivery of on line order from collection at shop excellent service and good price
April 26, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our collect from store service. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
My order was cancelled due to nil stock…
My order was cancelled due to nil stock despite showing available and taking my money. Still showing available after cancellation. Refunded within three days though but please have better stock control.
April 26, 2025
Reply from Robineltshoes
Thank you for your taking the time to write to us and for your 1-star review. We apologise for the inconvenience caused by your recent experience.
We understand how frustrating it must have been to place an order for an item that appeared available, only to have it cancelled shortly afterward. While we strive to keep our online stock levels accurate, some of our inventory is held in physical stores, and in rare cases, discrepancies occur—particularly with limited or sale items where only one or two units remain.
In your case, the item was the last one in stock and unfortunately did not meet our quality standards when the store prepared it for dispatch. We chose to cancel the order and refund you promptly rather than send out a substandard product. However, we acknowledge that the item remaining visible online after cancellation is confusing and we’re working to improve our systems to prevent this from happening in the future.
We sincerely hope this experience won’t deter you from shopping with us again. Your feedback is invaluable, and we’re committed to making improvements based on it. Once again, thank you for taking the time to write to us about your shopping experience. With best wishes, Robin Elt Shoes team.
A great small company
Having shopped with Robin Elt both personally and online for a many years I have always found the service to be excellent.
The range of shoes is exceptional for a small company.
I would recommend Robin Elt.
April 25, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review and for your continued loyalty to our family business. With best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review on our prices, delivery and for your kind recommendation. We hope you think of us the next time you need a pair of shoes. Best wishes, Robin Elt Shoes.
I ordered a pair of boots and sandals
I ordered a pair of boots and sandals. The items came separately however I was not charged postage as the two items together exceeded the minimum spend limit.
Although the website was well laid out, I found it hard to see/make out the detail such as ornamentation and on arrival the sandals were not to my taste. I was charged for returning the sandals, which was expensive and disappointing but the refund was credited to my credit card quickly.
March 31, 2025
Reply from Robineltshoes
Thank you for taking the time to share your experience. We are pleased to hear that you found our website easy to navigate, yet sorry to read that you could not quite see the specific details on the sandals, and that it wasn't as clear as expected. We appreciate your feedback on the product imagery and will take this into account as we continue to improve our online shopping experience. Thank you for your feedback too regarding our return costs. Return fees are currently the responsibility of the customer, as outlined in our returns policy. We are always reviewing our policies and feedback like this is incredibly helpful as we look for ways to enhance the shopping experience with us. Once again, thank you for your time in writing to us. Best wishes, Robin Elt Shoes team.
great communication ,service and boots
great communication , great service fast delivery and i love the boots
April 5, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review on our communicaitons, our customer service and our fast delivery. We hope you enjoy your new boots! Best wishes, Robin Elt Shoes team.
I received my shoes promptly after…
I received my shoes promptly after ordering. The right shoe size colour just as I ordered. No fuss.
April 6, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review. We hope you enjoy your new shoes. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our great prices and delivery. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
DO NOT ADVERTISE OR DISPLAY GOODS WHICH…
DO NOT ADVERTISE OR DISPLAY GOODS WHICH ARE NOT AVAILABLE.
March 31, 2025
Reply from Robineltshoes
Thank you for taking the time to write to us. Having investigated this, unfotunately the item ordered was a sale product and upon inspection was cancelled due to quality issues and was the last available pair. We have refunded you in full and apologise for the inconvenience caused. We appreciate the feedback and continuously look at ways to improve the shopping experience, particularly during our peak sale times. Thank you for your time.
Excellent.
Excellent.
The trainers are perfect and they came next day after you posted them.
A note inside the box said "Carole packed them"
they arrived in perfect condition, "thank you Carole"
Thank you to everyone.
April 8, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review and for your feedback. Hope you enjoy your new trainers! Best wishes, Robin Elt Shoes.
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our deliveries. We hope you enjoy your new items. Best wishes, Robin Elt Shoes.
Ordering and delivery of the shoe…
Ordering and delivery of the shoe product was very satisfactory on time and exactly the right size
March 25, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding, ordering, delivery and the sizing information being as expected. We hope you enjoy your new shoes. Best wishes, Robin Elt Shoes.
Sorry for the poor review but a really…
Sorry for the poor review but a really poor service in that the boots were ordered, paid for etc only to be told days later that there was an “inventory “ problem. Basically no stock very disappointed
April 1, 2025
Reply from Robineltshoes
Sorry to read that your shopping experience was not as expected on this occasion and for the inconvenience caused. We endeavour to keep our stock levels accurate and from time to time errors may occur. Sadly, this was an end-of-line product and we did not have an alternative available. A full refund has been made with our apologies. With best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your great review. We are pleased to read you had good service, good prices and a perfect fit! We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
As soon as I had ordered the product
As soon as I had ordered the product, it went through very quickly and was very soon on my doorstep. Very pleased all round.
March 27, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
Superb service!
I still miss the Elt's shop in Pershore, but Elt's online ordering and delivery service is superb. Excellent range of shoes always delivered very promptly.
March 28, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review. We hope you enjoy your new items. If you ever get chance to, please come to one of our stores in the surrounding area, we would love to see you. Best wishes, Robin Elt Shoes team.
First time purchaser
Speedy delivery and a lovely personal note to accompany the slippers
March 27, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review and we are pleased to read that your first experience exceeded expectations. We hope you enjoy your new items and think of Robin Elt Shoes the next time you have footwear requirements. Best wishes, Robin Elt Shoes team.
Excellent service and fast delivery.
March 27, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
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