Thank you for excellent service, I visit Hereford 5 or 6 times a year and generally buy a pair of shoes/boots from Robin Elt Shoes on each visit. Great fan of Reiker shoes and Heavenly Feet. Visited... See more
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I had a few issues with emails somehow not reaching me and the items not being delivered despite payment taken. However, once I got on to Rina at customer services she sorted it all out within 48 hour... See more
Company replied
Love the choice, always find a good quality and comfortable pair of boots online delivered to store that arrive within a week. Really easy ordering to delivery. Usually order a couple of pairs to try... See more
Company replied
I mistakenly ordered the incorrect size boots on line and once I realised, I called Robin elt Shoes. The person whom I spoke with was extremely helpful and, I ordered the correct size boots which arr... See more
Company replied
Company details
Written by the company
Robin Elt Shoes is one of the oldest family-run shoe retailers in the UK with over 150 years' tradition in fine footwear. We offer a wide range of classic footwear led by the finest English Shoemakers and global brands including Barker, Ecco, Rieker, Skechers, Gabor, Josef Seibel, Timberland, Riva, Cotswold, Pikolinos, Base London, and Hey Dude. We have several UK retail stores and distribute shoes, boots, outdoor and hiking footwear, wellies, sandals and slippers throughout the UK.
Contact info
7, Church Street, WR14 2AA, Malvern, United Kingdom
- 01684 573904
- info@robineltshoes.co.uk
- www.robineltshoes.co.uk
4.6
Excellent
679 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Impressive Service
I mistakenly ordered the incorrect size boots on line and once I realised, I called Robin elt Shoes. The person whom I spoke with was extremely helpful and, I ordered the correct size boots which arrived the following day. At the same time, I returned the incorrect item and within a few day from postage, I was refunded. I am impressed so far with the service.
January 30, 2025
Reply from Robineltshoes
Thank you for your excellent 4-star review regarding our customer service and for your kind words. We hope you enjoy your new boots. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our ease of ordering, the quality of our shoes and our prices. We hope you enjoy your new shoes. Best wishes, Robin Elt Shoes team.
Good customer service
Quick return and refund for shoes that did not fit my wide feet. Will consider buying another pair, because I know that if they do not fit, I can return them straight away.
January 31, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our customer service. I am sorry that the shoes did not quite fit. We do stock a varied selection of wide fit and extra wide options. If you ever need any help and support, please do not hesistate to speak to our customer care service and we will guide you in selecting an appropriate style. Please see a selection of wide and extra wide here: https://www.robineltshoes.co.uk/collections/all/?_=pf&pf_t_fitting=fitting-wide&pf_t_fitting=fitting-extra-wide Best wishes, Robin Elt Shoes team.
Shit service. I won't be back.
Place an order for a single item for valentines and the order was confirmed. Received an email 2 days later saying that the product isn't of saleable quality and the order has been cancelled. The product shouldn't have even been on the website. Now I have to rush around in the short time I have left. Shit service, I won't be shopping here again.
February 10, 2025
Unprompted review
Reply from Robineltshoes
Thank you for your feedback and we sincerely apologise for the inconvenience this has caused. We understand how disappointing it is to have an order cancelled, especially when time is of the essence for an important occasion such as Valentine's Day.
We strive to provide accurate product listings and ensure that all items meet the high standards of quality expected by our customers and I am very sorry to say that in this case, the item in question was found to be below saleable quality after the order had been placed, and we could no longer fulfil this order. This was the very last one in stock and we did not have a replacement. We are sorry for not meeting the usual standards of service and the frustration caused.
We completely understand the difficulties in having to rush around at the last minute and if you would like our assistance in finding a suitable replacement or have any further questions, please don't hesitate to contact our customer service team directly or visit one of our stores, we would be more than happy to help you find the perfect match.
We value your feedback and we will be reviewing our processes to prevent similar situations in the future.
Once again, apologies for the inconvenience caused on this occasion.
With best wishes,
Robin Elt Shoes team.
love my slippers delivered to my local…
love my slippers delivered to my local store leominster
January 26, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our slippers and our local store delivery. Thank you for supporting our local independent family business. With best wishes, Robin Elt Shoes team.
Great service.
Found the boots I needed at a good price and delivered within 48 hours. What can be better than that. Thanks very much.
January 30, 2025
Reply from Robineltshoes
Thank you for an excellent 5-star review. We are pleased to read that you enjoyed our customer service, good prices and quick delivery times. Thank you so much. Best wishes, Robin Elt Shoes team.
Better than I thought!
I wasn't sure about buying the boots, due to the price really, but when they arrived, they were better than expected. Wow! They're a great fit and so comfortable to walk in.
February 1, 2025
Reply from Robineltshoes
Thank you for your great 4-star review and we are delighted to read that the boots exceeded your expetations on fit and comfort. Thank you for your kind support and we hope you think of Robin Elt Shoes the next time you need a pair. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our on-time delivery, fitting and comfort of our shoes. Thank you for supporting our local independent family business. With best wishes, Robin Elt Shoes team.
Good choice and efficient service!
Sadly the shoes were not right but I thought the company were excellent. Quick efficient service, shoes arrived within 48 hours. No fuss return policy, and I was informed of receipt of returned goods and my money refunded very quickly!
January 31, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review. We are sorry to read that upon receiving the shoes, that they were not quite right. If you need any further support from us regarding fit, comfort, style or any other query, please do not hesitate to get in contact with us and we will be more than happy to assist in finding the right fit to suit your needs. With best wishes, Robin Elt Shoes team.
Good ch,once of men’s shoes
The shoes were ordered on line due to the great choice paid for and delivered promptly within a few days of ordering
January 28, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding the great choice of men's shoes on offer in our collection, and extended range available online. Thank you also for your kind comments regarding our prompt delivery and supporting our local family independent high street shoe shop! Please think of us next time you need a new pair of shoes. Best wishes, Robin Elt Shoes team.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍
January 31, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review and all your thumbs up of approval, we really appreciate it! Thank you for supporting our independent family business. Best wishes, Robin Elt Shoes team.
Administratively OK But Shoe Size Out of Stock…
Administratively everything to do with my order and subsequent size change was handled efficiently. Unfortunately size 43 were not available at the time of my request and no definitive timeline for new stock was able to be given.
January 30, 2025
Reply from Robineltshoes
Thank you for your very good 3-star review and for reaching out to us. We are sorry to read that we did not have stock of the item in the size you required and weren't able to give a timeline on this occassion. We sincerely apologise for the inconvenience caused. We understand how important it is for our customers to have clear information, and we regret that we were unable to provide an exact timeline for the arrival of new stock. Due to factors like supply chain schedules and product deliveries between the various brands, sometimes timelines can be uncertain, and we are actively working with our suppliers to get the most accurate updates possible. Please know that we value your business and we appreciate your understanding as we work to improve our communications. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your patience and continued support of our local independent family business. Best wishes, Robin Elt Shoes team.
Alice boots
Really pleased with my Alice boots, bought to replace one of my two pairs after 3 years of daily walking in them.
They are totally waterproof .
Happy I managed to purchase them at a great price too !!
January 30, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review on our Hush Puppies Alice Boots. The sale will be ending soon, so now is a good time to get them at a great price! We hope you enjoy them, best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review on our service, efficient delivery and packaging. We hope you enjoy your new items.
Reply from Robineltshoes
Thank you for your excellent 5-star review. We are pleased to read that you enjoyed our products, speedy delivery and good prices. Best wishes, Robin Elt Shoes team.
Communications were good
Communications were good
My slippers are exactly as described and very comfortable
Delivery was quick and altogether it was a smooth transaction. Thank you .
January 28, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our overall customer service, good communication, comfortable slippers, and quick delivery. We hope you think of Robin Elt Shoes the next time you require a pair of shoes. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star score reviewing our quick service and overall happiness with shopping with us. We hope you think of Robin Elt Shoes the next time you need a pair. Thank you for supporting our local independent family business.
Fabulous shoes on sale
Prompt delivery. Gorgeous shoes at a great price. Would buy from this seller again. Super customer service.
January 27, 2025
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our fast delivery, quality and style of our footwear, our prices and our customer service. Thank you for supporting our independent family business. Best wishes, Robin Elt Shoes team.
Excellent customer service & offered help
It was good 1st experience with problem. Thanks
January 25, 2025
Reply from Robineltshoes
Good morning, thank you for your excellent 5-star review. I am sorry to read that a problem occured during your shopping experience with us, and delighted to read that you received excellent customer service during that process. Thank you for supporting our local independent family business. With best wishes, Robin Elt Shoes team.
Good price and delivered early
Good price and delivered early. What more could you ask for.
December 30, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on our good prices and early delivery. We hope you enjoy your new items.
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