Thank you for excellent service, I visit Hereford 5 or 6 times a year and generally buy a pair of shoes/boots from Robin Elt Shoes on each visit. Great fan of Reiker shoes and Heavenly Feet. Visited... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a few issues with emails somehow not reaching me and the items not being delivered despite payment taken. However, once I got on to Rina at customer services she sorted it all out within 48 hour... See more
Company replied
Love the choice, always find a good quality and comfortable pair of boots online delivered to store that arrive within a week. Really easy ordering to delivery. Usually order a couple of pairs to try... See more
Company replied
I mistakenly ordered the incorrect size boots on line and once I realised, I called Robin elt Shoes. The person whom I spoke with was extremely helpful and, I ordered the correct size boots which arr... See more
Company replied
Company details
Written by the company
Robin Elt Shoes is one of the oldest family-run shoe retailers in the UK with over 150 years' tradition in fine footwear. We offer a wide range of classic footwear led by the finest English Shoemakers and global brands including Barker, Ecco, Rieker, Skechers, Gabor, Josef Seibel, Timberland, Riva, Cotswold, Pikolinos, Base London, and Hey Dude. We have several UK retail stores and distribute shoes, boots, outdoor and hiking footwear, wellies, sandals and slippers throughout the UK.
Contact info
7, Church Street, WR14 2AA, Malvern, United Kingdom
- 01684 573904
- info@robineltshoes.co.uk
- www.robineltshoes.co.uk
4.6
Excellent
679 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor service
Ordered some boots, then told they didn't have the stock. Refund to taken 3 working days, they took my money instantly. Poor service
January 8, 2025
Unprompted review
Reply from Robineltshoes
Thank you for your 1-star review and for your comments. Regretably, we are sorry to say that the item you purchased is currently sold out and is no longer available. As a result, we have processed a full refund to your account. This usually takes up to 3 days for the bank to process. We sincerely apologise for any inconvenience this may have caused. Whilst we take great care to ensure that our inventory stocks are accurate, sadly, from time to time errors may occur. Thank you for your understanding. If you need to speak with us further regarding this, our contact details are here: https://www.robineltshoes.co.uk/pages/contact-us
Best wishes,
Robin Elt Shoes team.
You let me pay for a product you didn't…
You let me pay for a product you didn't have in stock. Paid for one evening, the following morning I receive an email saying sorry not in stock. We will send your money back in 5-7 working days.
December 30, 2024
Reply from Robineltshoes
Thank you for your 1-star review and for your comments. Regretably, we are sorry to say that the item you purchased is currently sold out and is no longer available. As a result, we have processed a full refund to your account. This usually takes up to 3 days for the bank to process. We sincerely apologise for any inconvenience this may have caused. Whilst we take great care to ensure that our inventory stocks are accurate, sadly, from time to time errors may occur. Thank you for your understanding. If you need to speak with us further regarding this, our contact details are here: https://www.robineltshoes.co.uk/pages/contact-us
Best wishes,
Robin Elt Shoes team.
All as expected and advertised.
December 29, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding expectations. We take great care over our product photography and our web descriptions to ensure that the details match the products perfectly. We hope you enjoy your new items. With best wishes and Happy New Year, Robin Elt Shoes team.
A very big discount compared to the…
A very big discount compared to the high st shoe shops and speedy delivery.
December 30, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our special prices released in our Winter Sale. There are some great deals in there, so now is a good time to find the perfect pair. Thank you also for your kind comments regarding our fast delivery. We hope you enjoy your new shoes! Happy New Year! Best wishes, Robin Elt Shoes team.
Excellent service all round
Excellent service all round. Very good website and payment method. Item as described.
December 28, 2024
Reply from Robineltshoes
Thank you for your excellent 5 star review regarding our customer service, the ease of using our website and the descriptions on our website. Have a Happy New Year!
With best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our customer service and delivery. Please think of Robin Elt Shoes the next time you need a new pair. Happy New Year!
With best wishes, Robin Elt Shoes team.
Excellent Reliable Service
Good quality shoes, excellent service both in the Totnes store and on line
December 28, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our quality shoes and the customer service experienced both in our local Totnes store and online. These are aspects that we really value across all our independent stores as well as within our website team. We hope you enjoy your new shoes! Happy New Year to you!
Best wishes,
Robin Elt Shoes team.
Great site good choice of footwear
Great site good choice of footwear, quick delivery
December 28, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding the ease of ordering on our website, the choice of footwear available and our speedy deliveries. We hope you enjoy your new shoes! Please think of Robin Elt Shoes the next time you need a new pair.
Happy New Year from all of us,
Best wishes,
The Robin Elt Shoes team.
Delivered on time
Delivered on time
Shoes size 11 were size 11 and fitted
V comfortable
December 28, 2024
Reply from Robineltshoes
Thank you for your excellent 5 star review regarding our sizing, comfort and delivery. Quality and comfort are the key ingredients to the products that we select in our collections, so we are delighted to read that you enjoyed your new shoes. Do think of Robin Elt Shoes the next time you require a pair. Happy New Year!
With best wishes, Robin Elt Shoes team.
Haven’t yet received product or any…
Have now received product which is great & thanks for getting back to me.
December 30, 2024
Reply from Robineltshoes
Good morning, Thank you for your comments which we are reviewing. We are sorry to read that you are experiencing difficulties with the delivery. After investigation, we can report that Royal Mail had attempted to make the delivery and was unable to. We have sent a copy of the tracking information to you personally, so that the delivery may be rearranged with Royal Mail. If you need to speak to us regarding this, our email is info@robineltshoes.co.uk or telephone number is 01452 727308. With best wishes, Robin Elt Shoes team.
Order cancelled and no alternative offered
I bought and paid of boots which you then cancelled as you they weren't of good enough condition. No offer of an alternative product or sourcing of other boots, just a cancelled order.
December 26, 2024
Reply from Robineltshoes
I am sorry to read that you experienced a poor shopping experience with us. Sadly, the style that you ordered was the very last one in stock and when we inspected the product, it was not of saleable condition. As this was the last in this particular colour and style, we did not have an alternative available within this price range and styling. Whilst we take great care monitoring our inventory, from time to time, sadly errors will occur in our processes. We have refunded you in full and apologise for any inconvenience caused. If you would like to chat further with us our contact details are here: https://www.robineltshoes.co.uk/pages/contact-us or you may wish to visit one of our stores. With best regards, Robin Elt Shoes team.
Speedy & Spot on
Ordered late on Boxing Day, shoe’s were with me on the 28th! Great service & product! Thank you
December 26, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on our ordering, service, product and delivery. We hope you think of Robin Elt Shoes the next time you require a new pair. With best wishes, Robin Elt Shoes team.
Shoes arrived earlier than I expected
Shoes arrived earlier than I expected. They were well packaged and exactly as I expected.
December 26, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on our delivery and packaging as well as the representation online of our footwear. Great care is taken over our product imagery and the descriptions on our website, so we are pleased to read these matched your expectations. Best wishes, Robin Elt Shoes team.
Excellent!
Excellent service,delivered exceptionally quickly.A goid range of boots....this was a pair I looked everywhere for and they had it in stock..would use again!
December 26, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review, regarding our quick delivery and fast service, and our range of boots on offer. We are pleased you were able to find the style that you wanted. Best wishes, Robin Elt Shoes team.
Great first-time experience
Great first-time experience. Good shoes at a competitive price, and quick delivery.
November 27, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review. We are delighted to read that you had a great first-time experience shopping with us. We hope that you think of Robin Elt Shoes next time you require some footwear. We also provide a range of accessories including bags, purses and shoecare product. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your great 4-star review. We hope you think of Robin Elt Shoes next time you require footwear. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review. We are pleased to read that you experienced great service. Best wishes, Robin Elt Shoes team.
You could not fulfil my order
November 27, 2024
Reply from Robineltshoes
We are sorry to read that your shopping experience was not as expected with Robin Elt Shoes due to being unable to fulfil your order, or offer a replacement. Sadly, we have now sold out of the selected style and colourway so do not have an alternative. We apologise for the inconvenience this has caused. We have made a note of your complaint and will endevour to improve our customer service in the future. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our fast deliveries, friendly customer services and the quality and style of our boots! We hope you think of us next time you need a pair of footwear or accessories. Best wishes, Robin Elt Shoes team.
The quick & efficient service
The quick service, from ordering the boots were with me the next day.
November 25, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our quick and efficient service and easy ordering. We hope you enjoy your new boots! Best wishes, Robin Elt Shoes team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.