Thank you for excellent service, I visit Hereford 5 or 6 times a year and generally buy a pair of shoes/boots from Robin Elt Shoes on each visit. Great fan of Reiker shoes and Heavenly Feet. Visited... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a few issues with emails somehow not reaching me and the items not being delivered despite payment taken. However, once I got on to Rina at customer services she sorted it all out within 48 hour... See more
Company replied
Love the choice, always find a good quality and comfortable pair of boots online delivered to store that arrive within a week. Really easy ordering to delivery. Usually order a couple of pairs to try... See more
Company replied
I mistakenly ordered the incorrect size boots on line and once I realised, I called Robin elt Shoes. The person whom I spoke with was extremely helpful and, I ordered the correct size boots which arr... See more
Company replied
Company details
Written by the company
Robin Elt Shoes is one of the oldest family-run shoe retailers in the UK with over 150 years' tradition in fine footwear. We offer a wide range of classic footwear led by the finest English Shoemakers and global brands including Barker, Ecco, Rieker, Skechers, Gabor, Josef Seibel, Timberland, Riva, Cotswold, Pikolinos, Base London, and Hey Dude. We have several UK retail stores and distribute shoes, boots, outdoor and hiking footwear, wellies, sandals and slippers throughout the UK.
Contact info
7, Church Street, WR14 2AA, Malvern, United Kingdom
- 01684 573904
- info@robineltshoes.co.uk
- www.robineltshoes.co.uk
4.6
Excellent
679 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and communication
Great service and communication
Shoes came quickly and were well packaged
July 30, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on our customer service, our communication, our speedy delivery and our care and diligence to the packaging. We hope that you think of Robin Elt Shoes next time you have footwear requirements. With best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review and we are delighted to hear that you received 'just what you wanted'. Have a lovely day, best wishes, Robin Elt Shoes team.
Really quick delivery ~ thank you
Really quick delivery ~ thank you.
Lovely shoes. Super stylish and super comfy.
July 29, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding a quick delivery and the quality and style of the footwear. We hope you think of Robin Elt Shoes next time you require a pair, best wishes, Robin Elt Shoes team.
Great Choice in Quality & Comfort
Love the choice, always find a good quality and comfortable pair of boots online delivered to store that arrive within a week. Really easy ordering to delivery. Usually order a couple of pairs to try and easy to return there and then. Staff friendly and polite
July 29, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review and for your continued loyalty to our family business. Thank you for your kind comments on our wide portfolio of quality footwear, our selections, our commitment to comfort, our deliveries, our easy ordering as well as our customer service. These are all qualities we value as a business. We hope you enjoy your new boots.
Great product choice and service
The boots arrived well packaged and delivery was very quick. The website was easy to use and checkout was straightforward too. Overall excellent.
July 25, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our wide portfolio and product selections, our quick delivery and our easy-to-use website. We hope you enjoy your new boots and think of Robin Elt Shoes next time you require a pair of footwear. Best wishes, Robin Elt Shoes team.
Excellent service
I was unexpectedly unable to collect my shoes in store and they were sent on to me the very next day! Great service
July 25, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our collection from store service. We are pleased to read that you were able to collect your shoes in store the next day. We do have access to a larger stockroom online, enabling us to increase our product offering of quality footwear, so do take a look at www.robineltshoes.co.uk to see our huge selection of footwear, bags and accessories. Best wishes, Robin Elt Shoes team.
Arrived really quickly and look and fit…
Arrived really quickly and look and fit amazingly. Very happy
July 25, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review regarding our quick delivery, stylish products and fit. We hope you enjoy your new footwear. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star regarding our customer service and the fit of our shoes! We hope you enjoy them. Best wishes, Robin Elt Shoes team.
Very comfortable and unique design love…
Very comfortable and unique design love the shoes
June 27, 2024
Reply from Robineltshoes
Thank you for your excellent 5 star review on the unique design and comfortable wear of the shoes you have purchased. We hope you enjoy them. Best wishes, Robin Elt Shoes.
Reply from Robineltshoes
Thank you for your excellent 5 star review on the subject of expectations and I am delighted to read that we met them all. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
Shoe Heaven.
The shoes were exactly as described and an excellent quality.
Hence my rating.S
June 27, 2024
Reply from Robineltshoes
Thank you for your excellent 5 star review on our quality shoes and website representation. We hope you enjoy your new shoes. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5 star review on our quick deliveries and great descriptions on our website. We hope you enjoy your new shoes! Best wishes Robin Elt Shoes team.
Sketchers foitwear
Well presented and easy to navigate website. Great products at affordable prices. Quick delivery. GREAT
June 25, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on the ease of navigation of our website, our portfolio of products, our affordable prices and fast delivery. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
Good price -but slightly marked shoes
Good price
Delivered on time, however the shoes and slight white mark on shoe and the sole other was slightly stained had to wipe down - real should not have to wipe down a new product.
I cannot be hassled with return process they will be fine for work
June 28, 2024
Reply from Robineltshoes
Thank you for your review and I am sorry to read that the shoes were not as expected and that you did not receive the level of service that we are usually known for. I have passed on your comments to our head office team, so that further quality checks can be made on this particular batch. I apologise that this had not occured before despatch on this occasion. I respect that you have said that you do not want to return the product. Do keep in touch with us if you require any further assistance from us. Thank you for letting us know, we really appreciate the feedback and I apologise for the inconvenience caused. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for the excellent 5-star review on our communications, speedy despatch and good prices. We hope you enjoy your new ECCO shoes. Best wishes, Robin Elt Shoes team.
I highly recommend this company
I highly recommend this company. Easy website to navigate and delivered within two days.
June 30, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review and for your kind recommendation. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
It was a speedy service
June 30, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on our speedy service. We hope you enjoy your new items.
great shoes
June 28, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on our shoes. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review on our fast delivery and wide portfolio of quality footwear products. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
Reply from Robineltshoes
Thank you for your excellent 5-star review on our quick deliveries and good prices. We hope you enjoy your new items. Best wishes, Robin Elt Shoes team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.