EXCELLENT service and advise and information from Roche Bobois / Finchley Road Flag Ship store. We have used them before and have just ordered a new piece and possibly more orders to follow. Junu has... See more
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We had a great service. Jeremy was absolutely amazing. He perfectly knows all the collections, can easily recommend the furniture suitable for your needs and always happy to help to make a right dec... See more
The knowledge and service of Fathy the sales rep was impeccable… A pleasure to deal with him and the way the brand operates ! Looking forward to receiving my new sofa and dealing with you all agai... See more
Company replied
I recently purchased my furnitures from the Roche Bobois showroom in Finchley and had a great experience. The store offers a stunning selection of modern, high-end furniture with excellent craftsmansh... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Manufacturer
- Home Goods Store
- Living Room Furniture Store
- Outdoor Furniture Store
Written by the company
French editor and international leader in high end furniture. Furniture and designer sofas, lighting, and decorative accessories. Customised services.
Contact info
Finchley Road 421-425, NW3 6HJ, London, England, United Kingdom
- +44 207 4311411
4.2
Great
27 reviews
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Excellent
The service has been excellent, particularly from Junu Shrestha. She understood right away what we were looking for, in terms of design, colours! A great experience! Thanks Junu for all your great advice and time!! Highly recommended!
March 26, 2025
Reply from Roche Bobois - London - Hampstead 1
Dear Anne, we are so happy to hear of your enjoyable experience at our Hampstead showroom. We take pride in our customer service and appreciate your feedback.
Sincerely, Roche Bobois Management Team.
Amazing service
March 3, 2025
Reply from Roche Bobois - London - Hampstead 1
Dear Mrs. Bardin, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!
Sincerely, Roche Bobois Management Team.
Great service!
We had a great service. Jeremy was absolutely amazing. He perfectly knows all the collections, can easily recommend the furniture suitable for your needs and always happy to help to make a right decision. We will definitely come back!
PS. We didn't like approach and quality of service in other store that is located closer to tube station on Finchley Road.
January 15, 2025
Misleading Promises and Lack of Accountability
Our experience with Roche Bobois in London (Finchley Road) has been very disappointing. When we visited the showroom in June, we expressed concerns about the timing of our home construction and whether we should wait to place our order for an expensive piece of furniture. During our showroom visit, Jeremey assured us that the item could be stored by Roche Bobois until our renovation was complete (we mentioned this could go on until early 2025), which convinced us to go ahead with the purchase sooner than planned, as he was offering a small limited time discount.
Unfortunately, despite these assurances, Roche Bobois Operations is now requiring that we take delivery while our home is under major refurbishment. When we asked to escalate the issue, we were not given any information on how to do so. Surprisingly, the operations staff informed us that Roche Bobois has had this issue before and has asked sales staff to stop making these storage promises—yet they still won’t take ownership of their staff providing incorrect information and putting the onus on the customer who was given incorrect information/promises by Roche Bobois staff.
We had planned on purchasing more furniture from Roche Bobois, but after this experience, we’ll be looking elsewhere. It’s disappointing that making the sale seems to have taken priority over customer care and follow-through on commitments.
November 7, 2024
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