Rogue Online Reviews 

105
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items often arrive in perfect condition and are exceptionally well-packaged. Many people appreciate the efficient delivery service, with orders arriving safely and promptly. The ordering process is frequently described as smooth and easy to navigate, complemented by excellent customer service. Consumers highlight the team's helpfulness, responsiveness, and professionalism. However, some customers also noted occasional delays in delivery, especially with pre-order items taking longer than expected. A few people also felt that customer service communication was sometimes unclear or handled issues reactively.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently reporting that items... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast shipping and prompt... See more

Order

People report positive experiences with the ordering process, often highlighting the ease of placing orders... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent condition of... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as outstanding, approachable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery offers local pick up and shipping. Very convenient for me as I live 10 minutes away for pick up. Offers payment options such as zip pay, pay pal. Very quick response via ema... See more

Company replied

Rated 5 out of 5 stars

Every single time I have contacted Rogue Collectibles with a query Sia has got back to me within a very short time. My questions have always been answered and any problem I may have had is always solv... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

105 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(105)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Have been dealing with Rogueonline for years. Always my go to destination for funko pops.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

I pre ordered months in advance for the…

I pre ordered months in advance for the One Piece Double Pack. Close to $500 only for them to cancel my order and only refund me .56 cents. They refuse to respond back to me. Stay away. I have the pictures that you only refunded 56 cents. Partial refund

October 14, 2024
Unprompted review
Rogue Online logo

Reply from Rogue Online

Your payment was made via AfterPay, the refund was made in full and goes back to whatever payment system you used at the time, we cannot manually transfer you the funds, you need to contact the payment system that you used.

Rated 5 out of 5 stars

Highly recommend!

Great dealing with Sia! Timely, efficient & helpful communication & process. Item exactly as described & very well-packed to protect it. Very professional & wouldn't hesitate to buy from them again! Highly recommend! Xxx

September 23, 2024
Unprompted review
Rated 1 out of 5 stars

Misleading preorder...

Bought some figures online that had almost no indication of it being a preorder, except for a small bit of text in the description. Purchased in Febuary, ETA was for April, now it's the end of September and there has been zero updates. Feels like I just got scammed.

February 28, 2024
Unprompted review
Rogue Online logo

Reply from Rogue Online

Negative feedback helps just as much as a positive feedback, Preorder notice on the product is VERY CLEAR, we have over 90 thousand regular customers that us the website with no issues, if you can't see it then you have serious issues. The ETA dates are (ESTIMATED DATES) supplied by the Manufacturers and Distributors, if they change the date then we have no control over the matter. There is no reason to update you further individually when the product ETA notice is updated on the Website! Your lack of knowledge, understanding, patience, and maturity is outstanding! Perhaps in the future you should use physical stores for your purchases and avoid using our services.

Rated 5 out of 5 stars

Great site for ordering rare pops

Great site for ordering rare pops, The purchases always come professionally wrapped to avoid any damage especially since I order international and the customer service was very helpful as well with quick replies and sorting out any problems I had

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer

First time buying with these guys and am more than happy with the result. Pop vinyl came in mint condition with a protective case and came very quickly. I had been looking for this one (special edition) for a birthday present and was extremely happy that they had it and at an excellent price. Have no hesitation using them again and would recommend to anyone!

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Company and service.

I've been buying Funko and TCG products from Rogue Online ever since 2020 and have never had any issues with the service provided. Always packaging things with care and quick if I needed help with anything. Will always be buying in the future.

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

Rogue is the best

Rogue is best site for pops and collectible’s! Been purchasing from Sia and his team for years and their products are always the best items!! Excellent customer service and Sia is always ready to give advice and suggestions!! A+++++

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great company if your looking for Funko Pops or TCG products. Highly recommended.

Have been ordering Funko Pop Vinyls and protectors from this company for a few years now. Easy to deal with. Great communication. Pops always come nicely packed and with Pop Protectors, so they're always mint unless stated otherwise. Good place to find those hard to get Funko pops (grails) that you can only get from overseas or special events. Also started buying collectable cards from them too (One Piece and Yugioh)

December 25, 2022
Unprompted review
Rated 5 out of 5 stars

I’ve been buying from rogue online for…

I’ve been buying from rogue online for the past few years now and can’t fault anything. Customer service is one point and packaging is fantastic. Can’t think of anything negative. Will definitely continue to buy from them in the years to come!

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

Very shady business

Scam online shop, very shady business, avoid buying from any cost. If you pre-order a product at a low price when it releases and the price increases, they will find a way to not ship it to you. They will say the product has been shipped but provide an incorrect tracking code. When you contact support and say you did not receive your order, they will not support you and quietly cancel your order and refund with low price. They simply keep those products and resell it at a higher price to make a profit. Don't buy or pre-order anything at this website. And their usually flag bad review on thi site, request website hide it to make their shop look legal, check another bad review you will see.

December 12, 2023
Unprompted review
Rogue Online logo

Reply from Rogue Online

Fraudulent Order was placed, you falsely reported half the shipment missing which would not be true and yet we refunded you, you placed a second order and claimed that it never arrived, so we refunded you and blocked you from further access, you belong behind bars.

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company! They are super friendly and helpful, and I’m obsessed with their high quality protectors included with 4” pop purchases. Their packaging is always excellent!

September 10, 2020
Unprompted review
Show reviews in all languages. (105 reviews)

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