We have just installed the 2nd blind ordered from Roller Blinds Direct and we are delighted. The range of options, colours, styles, etc., is great and we got exactly what we wanted in both cases.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Offering convenience, practicality and style, our roller binds are all made to measure to our customers’ precise specifications. Available in a range of linings and materials, they are suitable for use in any room in the home, as well as the workplace. Roller Blinds Direct stocks a vast collection of fabrics in all designs imaginable, all at brilliantly low prices.
Unit 2, Jubilee Way, WF4 4TD, Huddersfield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company and excellent blinds! After pondering for many weeks on the best blinds for our new cottage, I got some samples for the double roller blinds offering us the best of both worlds! Glad I got the samples as they were really useful. We ordered one to see what it looked like and it was so good, we ordered another 3 (so far!). Opted for expedited delivery and the blinds arrived in excellent time, easy to put up and perfect "inset" measurements. They look great and can't fault the whole experience. I even emailed them about a large bay window asking for advice and they responded with helpful guidance and options. Thank you
Ordering samples made choosing the right colour fabric easy to match with the rest of the decor in my room. The roller blind is well made and solid. Easy to instal and works a treat.
Roller Blinds Direct are one of the cheaper online companies but unfortunately you pay the price heavily in quality and service. Their website gave me conflicting information, which was corrected with a phone call with staff only for that to turn out to be misleading information as well - something I only discovered after I’d installed the blind. Upon installation the blind also broke on its very first use - I mean literally its first roll. So began the process of dealing with the company’s customer service which came with its own whole set of problems. They have been dragging their feet dealing with the problem and even playing odd games, implying I am lying and talking about recorded phone calls to prove it. I am still trying to get a refund. All together it has left me with no faith the company is operating with integrity, and maybe possibly entirely legally, as I am having to face the fact I will never get my money back.
Very please, simple process throughout. And when blonds arrived, simple to put up and accurate to the size asked for!
Blind didn’t match the sample and comms wasn’t great to resolve the issue.
The blinds are extremely well made and give lots
of confidence in the fitting and their longevity
Brilliant company, very competitive prices, fast delivery. I ordered bespoke blinds that are huge - and they delivered in every sense.
Very easy to deal with; helpful advice; extensive range of products and great prices!
Everything was excellent, from using the website to ordering, my blind was perfect, I would recommend using this company to anyone.
Bad customer service. All roller mechanisms were faulty and I was told to send pictures after even offering to buy new ones.
The actual rollers also had to be tapped so that when rolling up, it won’t shift position.
Such a waste of of time
The material for the roller blinds is extremely thin. Yes I ordered lightweight blinds but am surprised with how thin and see through the blinds are.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.