Rollx Vans Reviews 200

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the staff's kindness, knowledge, and helpfulness, making the process easy and straightforward. Customers consistently praise the exceptional customer service, noting that employees prioritize their needs and are always willing to assist, providing a reassuring and supportive experience. Many also appreciate the professional and friendly service, with several reviewers mentioning specific individuals who went above and beyond to ensure satisfaction and provide thorough explanations. However, some people mentioned issues with the product, specifically a recurring check engine light and transmission problems on a recently purchased vehicle.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be ambiguous, with many expressing strong satisfaction and loyalty, often... See more

Customer service

Customers had positive experiences with customer service, highlighting the excellent communication and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve Strain was so gracious and accommodating to our needs and many questions. I believe he has found the perfect vehicle for us which should make life much easier. We are thrilled to work with Ro... See more

Company replied

Rated 5 out of 5 stars

ROLLX has been a fantastic company that I’ve worked with for over 25 years. They helped me find my first adapted vehicle back in 2001 and provided an additional one several years later. They have been... See more

Company replied

Rated 5 out of 5 stars

I am a disabled vet and this is the first time getting a wheelchair vehicle. I had been going back and forth on different web sites and requesting information, but Rollx was the first to contact me an... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Rollex van company. They are very knowledgeable, considerate and helpful. I especially liked Rocky Nevin who knows what he’s talking about.

Company replied


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Manufacturer

Written by the company

Rollx Vans is a leading provider of wheelchair accessible vans, proudly serving individuals, families, caregivers, and businesses across the United States. We specialize in new and used handicap vans, featuring our own high-quality, factory-direct Rollx wheelchair van conversions. By designing and manufacturing our conversions in-house, we maintain strict quality control and deliver dependable, affordable accessible vehicles built for long-term reliability. Our inventory includes both side-entry and rear-entry wheelchair vans, as well as ADA-compliant commercial wheelchair vans for transportation providers, healthcare facilities, churches, and organizations. Whether you’re looking for a personal use mobility van or a fully compliant commercial solution, Rollx Vans offers options to fit a wide range of accessibility needs and budgets. We make the buying process simple with competitive pricing, flexible wheelchair van financing, trade-in options, and nationwide delivery. With decades of experience in the mobility industry, our knowledgeable team is committed to transparent guidance and exceptional customer service. At Rollx Vans, our mission is to help customers regain independence and freedom through safe, reliable, and professionally engineered wheelchair accessible transportation solutions.

Satisfaction Guarantee at Delivery

Satisfaction Gurantee

We want you to be thrilled with your wheelchair accessible van purchase. That’s why we offer a 100% money back guarantee at delivery if our customers aren’t full satisfied with their wheelchair accessible vehicle. It’s also why we offer the longest lasting, most reliable minivan or full size van on the market backed by the best structural warranty in the industry – 7 year/unlimited mile warranty! We know that you will love our wheelchair vehicles, that’s why they come standard with the Rollx Vans guarantee.

Contact info

4.9

Excellent

TrustScore 5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great experience

We had a great experience. All of the staff are so professional and knowledgeable. A big thank you to Dale for all of the work he did to my daughter's wheelchair so we could take our van home.

September 4, 2018
Unprompted review
Rated 4 out of 5 stars

There were just a couple of things that…

There were just a couple of things that could be improved upon: we bought a three year old used van and when it was brought home the van had not been cleaned very well. Spots on carpet, dirt on arm rests, small crumbs in hidden spots, just not detailed. The other small detail was that between the sale and the finished product and pick up date there was very little communication letting us know the progress. We love our van and everyone we worked with was
very pleasant and helpful.

August 22, 2018
Unprompted review
Rated 5 out of 5 stars

I was leery about buying a vehicle…

I was leery about buying a vehicle sight unseen. Matt was the salesman that worked with us. He did a great job answering the many questions we had. I like the Rollx Conversion package. I had checked some others out and am very satisfied with the choice I made. I went to the Rollx website and learned a lot about how the vehicles were converted and the options of the different vans,.which was a great help. When we picked up our vehicle, we were given a short tour of how the vans were converted. The assembly line was quite amazing!
I am very satisfied with the vehicle we purchased from Rollx and with the service provided by the staff.
I would highly recommend a Rollx van to anyone in need of a handicapped van.

August 22, 2018
Unprompted review
Rated 5 out of 5 stars

Yeah, Rollx

Each person that I talked with and worked with was very knowledgeable and helpful. Purchasing and picking up my Pacifica were both great experiences. Thank you to Matt Bertrang for all your help and online chatting.

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

I was greatly impressed on appreciated…

I was greatly impressed and.appreciated the extra financial support that Rollx team provided to me my time and need for a new Van and how they found ways for My approval both from the VA and financial institutions thank you

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

We have been buying our vans from Rollx…

We have been buying our vans from Rollx Vans for over 16 years. They have the best prices and the BEST CUSTOMER SERVICE you could ask for! This company is simply "top notch" in their product and service... after the sale!

No, I'm not related to anyone in the business... Just another very satisfied customer! THANKS TO THE WHOLE ROLLX TEAM!

August 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great experience!

Tory Reynolds from Rollx was wonderful to work with! He went the extra mile to make our van buying experience stress free. He knew all the answers to our questions, and always responded promptly to emails and phone calls! Every person we encountered at Rollx was helpful and friendly. We would not hesitate to recommend this company to anyone needing handicap accessible transportation!

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with the purchase…

I am very satisfied with the purchase of my 2017 Chrysler Pacifica! I am thankful to Dan for the excellent customer service that he extended during my time of distress from totaling out my previous vehicle. I am still in the process of exploring different aspects of the vehicle. But so far , everything is working out greatl!!!!!
Sincerely,

Rosalind Sampson

June 14, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. My salesperson Tori was very knowledgeable and very helpful throughout the whole process. I received my Vehicle about 3 weeks ago and couldn't be more happier with my decision. Quality workmanship throughout the van. Staff that delivered my van were well informed about the vehicle and took their time and walked me through the vehicle until I was completely satisfied. From start to finish they walked me through the whole process so that it went very smoothly. From the time I picked up the phone to ask my first question and to saying goodbye to the delivery staff I could not ask for any better. This is real customer service

June 13, 2018
Unprompted review
Rated 5 out of 5 stars

We were able to find a much better…

We were able to find a much better vehicle for a much better price!
We could not have had a better experience. The quality of the van is amazing! We will recommend them to anyone in search of a wheelchair accessible van.

June 5, 2018
Unprompted review
Rated 5 out of 5 stars

Enjoying being on the road again.

This is my first ramp van and now have used it 4 weeks. I spend 2 months researching such vans and was confused by the price range of used ones. I went with Rollx because they are the Factory and recondition their used vans. Matt was very helpful from sales and Shawn was great on delivery . Calling Rollx I had my questions answered respectively and in a “home town “ manner. Highly recommend them.

May 26, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look