Rollx Vans Reviews 200

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the staff's kindness, knowledge, and helpfulness, making the process easy and straightforward. Customers consistently praise the exceptional customer service, noting that employees prioritize their needs and are always willing to assist, providing a reassuring and supportive experience. Many also appreciate the professional and friendly service, with several reviewers mentioning specific individuals who went above and beyond to ensure satisfaction and provide thorough explanations. However, some people mentioned issues with the product, specifically a recurring check engine light and transmission problems on a recently purchased vehicle.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be ambiguous, with many expressing strong satisfaction and loyalty, often... See more

Customer service

Customers had positive experiences with customer service, highlighting the excellent communication and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve Strain was so gracious and accommodating to our needs and many questions. I believe he has found the perfect vehicle for us which should make life much easier. We are thrilled to work with Ro... See more

Company replied

Rated 5 out of 5 stars

ROLLX has been a fantastic company that I’ve worked with for over 25 years. They helped me find my first adapted vehicle back in 2001 and provided an additional one several years later. They have been... See more

Company replied

Rated 5 out of 5 stars

I am a disabled vet and this is the first time getting a wheelchair vehicle. I had been going back and forth on different web sites and requesting information, but Rollx was the first to contact me an... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Rollex van company. They are very knowledgeable, considerate and helpful. I especially liked Rocky Nevin who knows what he’s talking about.

Company replied


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Manufacturer

Written by the company

Rollx Vans is a leading provider of wheelchair accessible vans, proudly serving individuals, families, caregivers, and businesses across the United States. We specialize in new and used handicap vans, featuring our own high-quality, factory-direct Rollx wheelchair van conversions. By designing and manufacturing our conversions in-house, we maintain strict quality control and deliver dependable, affordable accessible vehicles built for long-term reliability. Our inventory includes both side-entry and rear-entry wheelchair vans, as well as ADA-compliant commercial wheelchair vans for transportation providers, healthcare facilities, churches, and organizations. Whether you’re looking for a personal use mobility van or a fully compliant commercial solution, Rollx Vans offers options to fit a wide range of accessibility needs and budgets. We make the buying process simple with competitive pricing, flexible wheelchair van financing, trade-in options, and nationwide delivery. With decades of experience in the mobility industry, our knowledgeable team is committed to transparent guidance and exceptional customer service. At Rollx Vans, our mission is to help customers regain independence and freedom through safe, reliable, and professionally engineered wheelchair accessible transportation solutions.

Satisfaction Guarantee at Delivery

Satisfaction Gurantee

We want you to be thrilled with your wheelchair accessible van purchase. That’s why we offer a 100% money back guarantee at delivery if our customers aren’t full satisfied with their wheelchair accessible vehicle. It’s also why we offer the longest lasting, most reliable minivan or full size van on the market backed by the best structural warranty in the industry – 7 year/unlimited mile warranty! We know that you will love our wheelchair vehicles, that’s why they come standard with the Rollx Vans guarantee.

Contact info

4.9

Excellent

TrustScore 5 out of 5

200 reviews

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No recent history of asking for reviews

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Rated 5 out of 5 stars

Rollx Vans knows their business..

Rollx Vans knows their business..
The old way of doing business is still very much alive in that they willingly go the extra mile to fully answer any questions. They sure helped greatly by interacting with the VA to help the process move forward. Delivering the van to be inspected by the VA, then to my front door was another blessing in itself.
The entire team coordinated every step and communicated with me the entire way. Thanks to all members for providing a high level of customer satisfaction which seems to be a forgotten method by most others.

May 20, 2018
Unprompted review
Rated 5 out of 5 stars

Happy as can be..

Happy as can be..

The team at Rollx was fantastic; they went out of their way to guide us thru the process and even guided us towards financing options in our county we were not aware of. Rollx invited us into their family with open arms and ensured, from beginning to end, that our experience was everything wee needed it to be.

We would recommend the Rollx team to anyone!!

May 18, 2018
Unprompted review
Rated 5 out of 5 stars

I hate shopping so I went with Rollx

I hate shopping, especially for cars. It was true serendipity that put Rollx in my sights when I needed to buy a proper handicapped accessible vehicle. Dealing with internet sites that dangled possibilities with no prices unless I first answered 100 questions, took 3 surveys and gave a credit card had really set my teeth on edge. Enter Steve Strain and Rollx. What a marvelous experience! Steve answered all my questions, supplied answers I didn't even know to ask for, and genty guided me through the selection of a base van - a 2016 Chrysler Town and Country with just the right bells and whistles - and then through the details of what levels of conversion would meet my needs now and later. Mainly I wanted a van that did all the work for me. Independence is a big thing, so automatic doors, lift, everything had to be there for me. I even specified a certain type of tie-downs and got them. It took several phone conversations, not necessarily all business, because we are both interesting people who like to talk, emails and photos to settle on the specifics, but it went as smoothly as a big river flowing to the sea. At no point did I feel I was being "sold to"; rather I worked well with a knowledgeable person to find an excellent fit. Financing was very straightforward and a better deal than my bank offered. The van was into conversion as soon as I returned the paperwork and Steve sent me photos and progress reports [of my little van in pieces! Oh my glory!] and gave me a firm shipping/delivery date. Rollx's man in Texas, Dustin Seelye, then braved holiday traffic to bring it to my door, run me through the operation and satisfy me that I had chosen well on all fronts. Overall, Rollx has my ringing endorsement for service, customer satisfaction, quality product [that is one stout conversion, absolutely suited for any level of handicapped service] and wonderful, real people. 5 very sparkling stars.

April 26, 2018
Unprompted review
Rated 5 out of 5 stars

Rollx Vans produces the absolute best…

Rollx Vans produces the absolute best van for handicapped/people with disabilities. The quality and craftsmanship of their product is SUPERIOR! This organization and “ALL ITS EMPLOYEES EXHIBIT A COMPLETE AND TOTAL COMMITMENT TO THEIR CUSTOMERS NEEDS!” They have the best people representing this organization from the front office/sales, the people who work on the van conversations, to the delivery to ones home. And, continued follow up with the customer and service department! “ALL” at Rollx are outstanding, excellent, simply put “A SUPERIOR ORGANIZATION!” I highly endorse ROLLX VANS! God bless each and everyone at ROLLX. Sincerely, Carl L. Bolli 👍

April 23, 2018
Unprompted review
Rated 5 out of 5 stars

Great Experience

I have had our Rolx van for a couple of weeks now. From the very start of this purchase Rolx has been wonderful to work with. They have been vary accommoding. We have had a Bran van for 15 years. The Rolex conversion beats the Braun on every point. We bought a used Rolx and they made it new again! I would recomend Rolx to anyone.

April 7, 2018
Unprompted review
Rated 5 out of 5 stars

RollX vans is by choice the BEST place …

RollX vans is by choice the BEST place to purchase an accessible vehicle! I'm on my second Grand Caravan SXT. When i had an issue, i would just call the Customer Service department and they would walk you through the issue on hand and get you rolling again without having to call a tow truck. The people at RollX vans treat you like family. I have recommended RollX van's to many friends and they've been super happy with my referral. So i you need an accessible vehicle RollX vans is the place to go.

February 13, 2018
Unprompted review
Rated 5 out of 5 stars

Rollx is THE best!

I am a super-detailed person, and every person at Rollx I've come in contact with from sales, finance, field technician, registration & title, and even those answering the toll free number, have been A-#1 professionals, striving to answer my every question and concern, and always had our best interest in mind. The result is we now have the conversion van of our dreams, and my disabled husband now has the freedom to just pick up and GO! whenever he chooses. Believe me, I'd like to tell the whole world about Rollx Vans!

February 5, 2018
Unprompted review
Rated 5 out of 5 stars

From our first call with RollX

From our first call with RollX, touring the factory, and ultimately getting our van on the delivery date, everything went perfect. We're so happy with our new van. What a life changer!

February 5, 2018
Unprompted review
Rated 5 out of 5 stars

A company that truly cares!!

Caring for a handicapped family member who is declining can be very overwhelming and stressful. It was a God send to be able to find transportation through Rollx Vans that allowed me, as a single female, to transport my aunt on my own AND with ease, as well as a company that would bend over backwards to try to make something work for my family's budget and needs. I LOVED this van!! Because of it, I could take my aunt everywhere by myself, regardless of the handicap accessibility of parking areas or street curbs. Because of this van she was no longer homebound and for that I'm forever grateful. Rollx treats you like family and I would HIGHLY recommend them to anyone who is considering purchasing a handicap accessible van.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

This van and the conversion have worked …

This van and the conversion have worked very well. We have found it to be easy to operate and at the same time well laid out to allow ease of placing a person in a wheelchair in a safe and easy to secure position. Your design and installation are to commended.

January 16, 2018
Unprompted review

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