I initially ordered a set of roman blinds for the living room a few weeks back. They look so great that I bought 2 more for other windows. The service has been outstanding and when I had an issue, Chl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.
Unit 2, Jubilee Way, WF4 4TD, Wakefield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The chain is too short to easily use for the length of drop. The blind hangs a little unevenly where the fabric pulls due to uneven stitching. Company was good with communication and delivery information good. Otherwise it’s fine!
Great quality product, quickly supplied and great customer service! I highly recommend this company.
They did exactly what they said they would and the Roman Blind is beautiful. Thank you xx
We have bought several MTM blinds now, each arriving on time, without fault and beautifully made. Very happy to recommend.
Beautiful blind. Reasonably priced compared to an identical one an interior designer quoted. Great communication throughout and delivered on time. Highly recommended.
I have no problem with the blinds I ordered they are lovely and very pleased with them. There is a but and this is why I only gave 4 stars,was because of the delivery which I suppose is not your fault but I think you should know. For 3 days I stayed at home waiting the delivery they finally arrived on the 4th day which I had to contact DX by text and email eveyday which is a bit off. You are likely paying them quite a bit for delivery so you should know there service is pants.
Great experience. Ordered 8 free samples which arrived within 24 hours. Which is brilliant in its self as they are different as to what you see on a screen. Took 3 weeks to be delivered. And apparently were easy to fit
I have 3 new blinds which are very nice, except one of them has been fitted with the wrong length white chain....it's too long.
And the plastic covers that go at the base of the chain are missing.....there is just one (broken) plastic cover.
The blinds looks great and were easy to put up.
Our customer service was excellent from making a decision on a design, to purchase, to delivery.
Delivery of build delayed by 100% and when i called no apology or compensation offered
Absolutely delighted with the lovely fabric and quality finish of my blinds. The fitting instructions were easy to follow and the company kept me informed of despatch and delivery dates. The courier service was excellent, delivering my blinds promptly after despatch.
Paid extra for next day delivery to put blind up for guests but didn’t received blind until a week later. Phoned twice to get the extra cost removed at the very least and was told this was done but have still been charged £19:99. There seems to be a lot of miscommunication somewhere
We used the express delivery / manufacture of 4 sets of custom sized blinds, all delivered within a matter of days and in time.
Excellent easy website to navigate and order and all correspondence and delivery times well communicated.
Would definitely use again
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.