Roman Blinds Direct Reviews 

3,540
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the beautiful fabrics are carefully crafted and fit their home windows seamlessly. People also mention that the online ordering process is very straightforward, and purchases routinely arrive securely packaged and well ahead of the expected schedule. However, some people mentioned experiencing frustrating delays with shipping services alongside exceptionally long waits to receive necessary replacement items. Consumers additionally noted that certain installation hardware, including wall brackets and mounting hooks, felt rather flimsy and made setup quite difficult.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Customers report positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Consumers experience highly mixed delivery services, with some praising prompt arrival times, excellent... See more

Order

Users describe positive interactions with order, noting that the process from samples to measuring and... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional quality and competitive costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially ordered a set of roman blinds for the living room a few weeks back. They look so great that I bought 2 more for other windows. The service has been outstanding and when I had an issue, Chl... See more

Company replied

Rated 5 out of 5 stars

Great quality great price. Our second Roman blind we’ve ordered and the delivery, quality and service has been spot on. From free samples to ‘keep in touch’ emails to remind you about your order pro... See more

Company replied

Rated 5 out of 5 stars

I ordered a motorised Roman blind in a gold velvet. Not the easiest of thing to make. But I am delighted with the result. Well made, lovely material and hangs beautifully. We charged up the battery an... See more

Rated 5 out of 5 stars

Beautifully made Roman blind. When ordering the website explained there needs to be a join due to the size of the blind so i expected this to be slightly visible - the blind arrived and the join is co... See more

Company replied



Company details

  1. Home & Garden

Information provided by various external sources

Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,540)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So Happy!!!

They did exactly what they said they would and the Roman Blind is beautiful. Thank you xx

August 14, 2023
Rated 5 out of 5 stars

Beautiful blind

Beautiful blind. Reasonably priced compared to an identical one an interior designer quoted. Great communication throughout and delivered on time. Highly recommended.

July 16, 2023
Rated 4 out of 5 stars

I have no problem with the blinds I…

I have no problem with the blinds I ordered they are lovely and very pleased with them. There is a but and this is why I only gave 4 stars,was because of the delivery which I suppose is not your fault but I think you should know. For 3 days I stayed at home waiting the delivery they finally arrived on the 4th day which I had to contact DX by text and email eveyday which is a bit off. You are likely paying them quite a bit for delivery so you should know there service is pants.

June 28, 2023
Rated 5 out of 5 stars

Great experience

Great experience. Ordered 8 free samples which arrived within 24 hours. Which is brilliant in its self as they are different as to what you see on a screen. Took 3 weeks to be delivered. And apparently were easy to fit

June 27, 2023
Rated 2 out of 5 stars

A bit disappointed if

I have 3 new blinds which are very nice, except one of them has been fitted with the wrong length white chain....it's too long.
And the plastic covers that go at the base of the chain are missing.....there is just one (broken) plastic cover.

June 26, 2023
Rated 5 out of 5 stars

Roman blackout blinds in Fragaria Linen fabric

Absolutely delighted with the lovely fabric and quality finish of my blinds. The fitting instructions were easy to follow and the company kept me informed of despatch and delivery dates. The courier service was excellent, delivering my blinds promptly after despatch.

May 29, 2023
Rated 2 out of 5 stars

Paid extra for next day delivery to put…

Paid extra for next day delivery to put blind up for guests but didn’t received blind until a week later. Phoned twice to get the extra cost removed at the very least and was told this was done but have still been charged £19:99. There seems to be a lot of miscommunication somewhere

May 22, 2023
Rated 5 out of 5 stars

We used the express delivery /…

We used the express delivery / manufacture of 4 sets of custom sized blinds, all delivered within a matter of days and in time.
Excellent easy website to navigate and order and all correspondence and delivery times well communicated.
Would definitely use again

May 23, 2023

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