Roman Blinds Direct Reviews 

3,540
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the beautiful fabrics are carefully crafted and fit their home windows seamlessly. People also mention that the online ordering process is very straightforward, and purchases routinely arrive securely packaged and well ahead of the expected schedule. However, some people mentioned experiencing frustrating delays with shipping services alongside exceptionally long waits to receive necessary replacement items. Consumers additionally noted that certain installation hardware, including wall brackets and mounting hooks, felt rather flimsy and made setup quite difficult.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Customers report positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Consumers experience highly mixed delivery services, with some praising prompt arrival times, excellent... See more

Order

Users describe positive interactions with order, noting that the process from samples to measuring and... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional quality and competitive costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially ordered a set of roman blinds for the living room a few weeks back. They look so great that I bought 2 more for other windows. The service has been outstanding and when I had an issue, Chl... See more

Company replied

Rated 5 out of 5 stars

Great quality great price. Our second Roman blind we’ve ordered and the delivery, quality and service has been spot on. From free samples to ‘keep in touch’ emails to remind you about your order pro... See more

Company replied

Rated 5 out of 5 stars

I ordered a motorised Roman blind in a gold velvet. Not the easiest of thing to make. But I am delighted with the result. Well made, lovely material and hangs beautifully. We charged up the battery an... See more

Rated 5 out of 5 stars

Beautifully made Roman blind. When ordering the website explained there needs to be a join due to the size of the blind so i expected this to be slightly visible - the blind arrived and the join is co... See more

Company replied



Company details

  1. Home & Garden

Information provided by various external sources

Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,540)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth waiting for

I ordered a Roman blind for a bedroom window. It was very easy to follow the directions on how to do the measurements. The blind fits perfectly and the thermal lining has the added advantage of cutting out some outside noise, which I hadn’t expected (we have single glazed windows). It took a little while to arrive but I am very pleased with the result.

May 16, 2024
Rated 5 out of 5 stars

Looks good, exactly as expected

I chose a number of sample swatches which was very helpful before deciding on the Naoko Olive for a roman blind. I received these in a timely manner and, once ordered, the blind arrived exactly when expected.

May 14, 2024
Rated 5 out of 5 stars

Super helpful

I have ordered lots of roman blinds over the years from this company and have always been very happy with the quality and service. I recently got one of my measurements wrong for one blind but was able to order a new one using the insurance I had taken out. Many thanks Laura for your very efficient help!

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

Really disappointed with my Roman blind

Really disappointed with my blind. The mechanism is cheap. The chain pull is plastic and very flimsy. The fabric is very cheap quality (I did get a sample but once made up doesn’t hang well). Also it didn’t hang properly and they wanted me to take it apart and adjust it. Definitely won’t be using again.

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

I just had exactly the same poor experience as Jules. 9 year old roman blind, one of 5 bought at the same time. Mechanism has failed. They can't supply a replacement spindle (which may be because design has changed - fair enough, although they're not saying that). I asked to buy a new header rail. They refused and won't even say why, "they just don't". Very unimpressed!

September 14, 2023
Unprompted review
Rated 4 out of 5 stars

Excellent quality

Excellent. Good quality, delivered swiftly and on time. They arrived with all the fittings but putting up the blinds was fiddly and the thread on one blind came loose on the header.

August 29, 2023
Rated 1 out of 5 stars

Couldn't replace a simple part

I bought blinds from this company 6 years ago and one of the mechanisms has failed. I asked to BUY a new header rail which was fine until they couldn't find the order on the system as it was too old. Therefore they were unable to supply me with a replacement rail as the system wouldn't allow it. They could only suggested I replace all 5 blinds in the room instead - apparently happy for them to be sent to landfill, never mind the expense, because they couldn't raise a manual order for a replacement part!!!

September 8, 2023
Unprompted review
Rated 2 out of 5 stars

Large blinds didn't last

Well when I first purchased my blinds I would have given 5 stars. Excellent delivery, looked great, however, after having been up for a couple of years I'm livid. All the small bathroom/toilet windows are fine, but the way these blinds are made for larger living room windows needs serious look in at.

Both my living room blinds need throwing. Nearly £400 for 2. The plastic clips that the strings go through that allow each section to be lifted have broken, and are only held to the blind by a thin loop of twill type tape. The process of raising the blind has ripped them all off of both blinds. Furthermore, this tape is stitched on with what looks like a basic stitching thread which has also been ripped off of both blinds.

I am shocked that given these blinds are for larger windows, that they have been made in such a flimsy way. Once all the little fabric loops broke, I could not longer lift the blind. This is unacceptable. Please be aware if you're purchasing blinds for larger windows that this will happen to yours too. The tapes on the back that hold the clips to raise the blind are just too fragile to hold the weight of a larger blind and are stitched on far too delicately. If I'd known this before, I'd never have purchased them. Pity we can't post photos on here as these blinds are a mess.

August 30, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look