Roman Blinds Direct Reviews 

3,540
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the beautiful fabrics are carefully crafted and fit their home windows seamlessly. People also mention that the online ordering process is very straightforward, and purchases routinely arrive securely packaged and well ahead of the expected schedule. However, some people mentioned experiencing frustrating delays with shipping services alongside exceptionally long waits to receive necessary replacement items. Consumers additionally noted that certain installation hardware, including wall brackets and mounting hooks, felt rather flimsy and made setup quite difficult.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Customers report positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Consumers experience highly mixed delivery services, with some praising prompt arrival times, excellent... See more

Order

Users describe positive interactions with order, noting that the process from samples to measuring and... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional quality and competitive costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially ordered a set of roman blinds for the living room a few weeks back. They look so great that I bought 2 more for other windows. The service has been outstanding and when I had an issue, Chl... See more

Company replied

Rated 5 out of 5 stars

Great quality great price. Our second Roman blind we’ve ordered and the delivery, quality and service has been spot on. From free samples to ‘keep in touch’ emails to remind you about your order pro... See more

Company replied

Rated 5 out of 5 stars

I ordered a motorised Roman blind in a gold velvet. Not the easiest of thing to make. But I am delighted with the result. Well made, lovely material and hangs beautifully. We charged up the battery an... See more

Rated 5 out of 5 stars

Beautifully made Roman blind. When ordering the website explained there needs to be a join due to the size of the blind so i expected this to be slightly visible - the blind arrived and the join is co... See more

Company replied



Company details

  1. Home & Garden

Information provided by various external sources

Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,540)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Ordered a Roman blind on Saturday evening and it was delivered the following Wednesday. Easy to install and blind looks great.

October 14, 2024
Rated 1 out of 5 stars

Not really happy with the finished…

Not really happy with the finished quality of the covers. The inset of the zips is extremely clunky, and not all face in the same direction. Piping has seams mid edge. Considering this was £200 + for 4 small cushion covers, I expected a better finish overall

September 25, 2024
Rated 5 out of 5 stars

So far so good

Our blind is currently in shipping on its way to Nz so cannot comment too much yet…however so far have been very impressed with the speed of delivery to uk, blind prices compared to other websites, and the print colour/pattern looking just like the picture online.

August 20, 2024
Rated 5 out of 5 stars

Fantastic

Fantastic, very fast efficient service. I’ve been using Roman Blinds Direct for about 14 years and have never been disappointed.
I definitely recommend them.

August 9, 2024
Rated 4 out of 5 stars

Good quality blinds

Good quality blinds, lovely material. Brackets not as shown in video and a little tricky to fit. Overall really pleased with quality and service.

July 11, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look