Roman Blinds Direct Reviews 

3,540
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the beautiful fabrics are carefully crafted and fit their home windows seamlessly. People also mention that the online ordering process is very straightforward, and purchases routinely arrive securely packaged and well ahead of the expected schedule. However, some people mentioned experiencing frustrating delays with shipping services alongside exceptionally long waits to receive necessary replacement items. Consumers additionally noted that certain installation hardware, including wall brackets and mounting hooks, felt rather flimsy and made setup quite difficult.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Customers report positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Consumers experience highly mixed delivery services, with some praising prompt arrival times, excellent... See more

Order

Users describe positive interactions with order, noting that the process from samples to measuring and... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional quality and competitive costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially ordered a set of roman blinds for the living room a few weeks back. They look so great that I bought 2 more for other windows. The service has been outstanding and when I had an issue, Chl... See more

Company replied

Rated 5 out of 5 stars

Great quality great price. Our second Roman blind we’ve ordered and the delivery, quality and service has been spot on. From free samples to ‘keep in touch’ emails to remind you about your order pro... See more

Company replied

Rated 5 out of 5 stars

I ordered a motorised Roman blind in a gold velvet. Not the easiest of thing to make. But I am delighted with the result. Well made, lovely material and hangs beautifully. We charged up the battery an... See more

Rated 5 out of 5 stars

Beautifully made Roman blind. When ordering the website explained there needs to be a join due to the size of the blind so i expected this to be slightly visible - the blind arrived and the join is co... See more

Company replied



Company details

  1. Home & Garden

Information provided by various external sources

Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,540)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blinds are excellent

Blinds are excellent. Delivery notification was confusing because it said the delivery was from a different company, which I presume to be Roman Blinds parent company.

November 22, 2024
Rated 5 out of 5 stars

Spectacular

I’m am delighted with my blinds they are absolutely beautiful and make my rooms so cosy and warm would highly recommend them to anyone

November 20, 2024
Rated 5 out of 5 stars

All good

My blinds were easy to order and delivered when promised. I was kept updated throughout. Thanks!

November 20, 2024
Rated 5 out of 5 stars

Great price

Great price. Arrived on time and very well packaged. Easy to fit and got the instructions before so gives a good chance to read in advance

November 19, 2024
Rated 5 out of 5 stars

Excellent service & quality

Our Roman blinds arrived which were for our conservatory and they are fabulous, we love them. We then ordered another one for the corner window as we were not sure how it would fit . We phoned to amend our order as we noticed we have order the wrong side for the control chain. This was easily resolved with a quick phone call. Great service 👍🏻

November 12, 2024
Rated 5 out of 5 stars

Fabulous

Really pleased with my blinds. The fabrics are lovely and the blinds are very well made and were the exact measurements. Delivery was on time. Would definitely buy again.

October 31, 2024
Rated 5 out of 5 stars

Stumbled across Roman blinds when I was…

Stumbled across Roman blinds when I was looking for new curtain poles when I had a date for my new windows being fitted as didn’t want to be without coverings on my windows. Thankfully my choices were able to be sent to me very quickly and were well wrapped, easy to fit and most importantly looked good. Just been back for another pole and some hooks I didn’t get first order.

October 23, 2024
Rated 1 out of 5 stars

Poor quality & service

Bought "blackout" blinds from Roman Blinds Direct and left feeling underwhelmed & ripped off, the quality was awful. Instead of blocking out light, the blinds have gaping holes at the seams making the term "blackout" laughable. I've bought similar blinds from Blinds 2 Go before and whilst the seams are visible; they didn't let any light through. Wish I could attach pictures to this review....

I contacted customer support & they offered no help and just said this is how they're manufactured. I asked for a partial refund given the high price of these blinds, but they refused. I requested a few strips of the blackout material to patch the holes myself—again they declined saying they couldn't provide that.

To make matters worse, the blinds don't appear to have been pressed properly. When you try to close them, they just bunch up messily and not along the "folds".

There's no option to upgrade the plastic chain to a more metal one like other companies and the wall plugs included cheap / poor quality.

I ended up putting some white electrical tape on the back that has helped a bit but extremely disappointed with the quality and support.

Save yourself the headache and shop elsewhere.

September 11, 2024
Unprompted review
Roman Blinds Direct logo

Reply from Roman Blinds Direct

We appreciate you sharing your experience with our blackout blinds. We understand your disappointment with the quality and the light leakage you've described. It's clear that the product didn't meet your expectations, and we sincerely apologize for that. We value your feedback and will use it to improve our manufacturing processes and customer service.

We regret that our customer support team couldn't offer a more satisfactory resolution to your concerns. We strive to provide helpful and understanding assistance to all our customers, and we'll be reviewing our internal processes to ensure this doesn't happen again. We understand your frustration with the issues you encountered, particularly regarding the seams and the overall functionality of the blinds. We're sorry that the product fell short of the quality you expected.

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