Roman Blinds Direct Reviews 

3,540
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the beautiful fabrics are carefully crafted and fit their home windows seamlessly. People also mention that the online ordering process is very straightforward, and purchases routinely arrive securely packaged and well ahead of the expected schedule. However, some people mentioned experiencing frustrating delays with shipping services alongside exceptionally long waits to receive necessary replacement items. Consumers additionally noted that certain installation hardware, including wall brackets and mounting hooks, felt rather flimsy and made setup quite difficult.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Customers report positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Consumers experience highly mixed delivery services, with some praising prompt arrival times, excellent... See more

Order

Users describe positive interactions with order, noting that the process from samples to measuring and... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional quality and competitive costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially ordered a set of roman blinds for the living room a few weeks back. They look so great that I bought 2 more for other windows. The service has been outstanding and when I had an issue, Chl... See more

Company replied

Rated 5 out of 5 stars

Great quality great price. Our second Roman blind we’ve ordered and the delivery, quality and service has been spot on. From free samples to ‘keep in touch’ emails to remind you about your order pro... See more

Company replied

Rated 5 out of 5 stars

I ordered a motorised Roman blind in a gold velvet. Not the easiest of thing to make. But I am delighted with the result. Well made, lovely material and hangs beautifully. We charged up the battery an... See more

Rated 5 out of 5 stars

Beautifully made Roman blind. When ordering the website explained there needs to be a join due to the size of the blind so i expected this to be slightly visible - the blind arrived and the join is co... See more

Company replied



Company details

  1. Home & Garden

Information provided by various external sources

Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,540)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality blind

This is our second blind and I’ve been pleased with both. Great colour selection, samples arrive very quickly, blinds are great quality. Would recommend and will use again

March 31, 2025
Rated 5 out of 5 stars

Excellent

The blinds I ordered are beautifully made, and the fitting instructions, written and also to watch, really helpful. Customer service experience was great - helpful, friendly

March 5, 2025
Rated 5 out of 5 stars

Alpaca Roman Blind

Easy website to navigate and an easy system to order.
Great quality blind with approximately a 2 week turnaround, which is mentioned in their information.
It was easy to install and looks brilliant at the large window on our landing.
I recommend this company.

February 4, 2025
Rated 5 out of 5 stars

Wonderful blinds from a wonderful company

Having used the sister company for wooden blinds and roller blinds, I’m not new to this company. However this is the first time having a Roman blind from them and I’m happy to say that the quality and service has yet again been brilliant. I sent for some samples, which arrived quickly, to help me choose the right fabric. Ordering was easy and although this blind took a little longer than usual, I’m very happy with my order. Ive always bought my window dressings from this company for years and I will continue to do so in the future. I highly recommend to all

February 11, 2025
Rated 5 out of 5 stars

Roman blinds West Sussex

From start to finish excellent service. The samples came through quickly, which helped us make our decision. We were kept informed throughout the process of ordering and making of blinds. They arrived within the time scale given. The blinds are good quality and easy to install. Would highly recommend this company.

January 31, 2025
Rated 2 out of 5 stars

Overall appearance

Having high expectations for the quality of the products received ( 2 set of curtains and one set of roman blinds), I was very disappointed to find that the stitching on the curtains was visibly creased and uneven. This flaw not only detracts from the overall appearance but also undermines the value I expected from this purchase. I believe this is a manufacturing defect and not in line with the standards of quality advertised. I spent a lot of money on these items!

January 21, 2025
Rated 1 out of 5 stars

Very frustrating and disappointing

Very frustrating and disappointing ! Placed an order beginning of Dec - the advertised delivery window is not to be trusted and now 6 weeks later after chasing (and chasing and chasing) I discover the product is not in stock despite having been advertised) advertised as such b) reassured my blinds were under production.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Blinds

This is the 4th time I have used Roman Blinds. My latest blinds are fabulous. They are well made and good value for money and they arrived in a timely fashion.

December 27, 2024
Rated 5 out of 5 stars

Good quality, made to measure curtains.

There is a few weeks from ordering to delivery but worth the wait.
Made to measure, great quality curtains and lining. Tried a few off the shelf from online high street stores but material quality and workmanship was poor.

December 20, 2024
Rated 3 out of 5 stars

Lovely blind….poor quality brackets

Positives - I was very pleased with the colour and the material. The blind looks really nice and goes well with my decor. Delivered within the estimated time given.

Negatives - Extremely poor quality brackets which would not lock into place correctly and had to be manually adjusted to hold the blind in place. The brackets were not strong enough to hold the headrail and the weight of blind.

December 20, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look