Romans - Bracknell & Warfield Reviews 

117
TrustScore 4 out of 5

3.9

New Manor House The Ring, RG12 1JT Bracknell & Warfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Romans as good as the Team it has. Currently it has a dedicated, professional and friendly members of staff we deal with. Reece-Probert and Skye Jones are always ensuring a first class provision... See more

Company replied

Rated 5 out of 5 stars

I am extremely pleased with the property management services provided by Mo Rajpute. for my property in West Drayton. Mo has consistently demonstrated a high level of professionalism, reliability, a... See more

Company replied

Rated 5 out of 5 stars

I want to say thank you for my property manager Rees Probert! Very professional and nice ,kine person Helped to sorted out problem quickly and easy for me REALY aprociate . Thank you

Company replied

Rated 1 out of 5 stars

Worst agency we have worked with among several up and down the UK. There is little interest shown by anyone from Manager or reps and no continuity with anybody. No use of mobile phones so only mess... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Bracknell & Warfield

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • New Manor House The Ring, RG12 1JT, Bracknell & Warfield, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

3.9

Great

TrustScore 4 out of 5

117 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(117)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

Donna Brant is superb!

We have worked with Donna Brant for many years since we purchased our rental property. Initially we worked with her at Leaders letting agency very happily and then Romans purchased Leaders. We were anxious about this change but were pleased when Donna remained as our managing agent. She has maintained her excellent levels of service - friendly, efficient, quick to respond, clear, patient, helpful and trusted to work with us to manage the property and relationship with our lovely tenants in the way we would wish. We experienced a problem with only one tenant in 9 years and Donna worked with us to resolve this as painlessly as possible, while working closely or at a greater distance depending on our relationship with the particular tenant.

May 5, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Pauline,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We have rented through Romans Bracknell…

We have rented through Romans Bracknell for the last 4 years and overall experience has been great. Thank you to Lisa Fazal, who is always friendly and for when any issues arise these are sorted in a timely manner.

May 3, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Donna- Marie Brant

I have been working with Donna recently on some maintenance issues at the flat I let out. I have been very impressed with her enthusiasm, professionalism and efficiency. She is always very friendly and cheerful which makes dealing with her a pleasure. Keep up the good work! :-)

April 28, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Ingrid,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Lisa Fazal the Property Manager

Lisa Fazal the Property Manager for the premises I rent, has been outstanding, always very prompt, professional and quick to help deal with any issues.

April 26, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Graham

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Got the job done and maintained outstanding customer service throughout

Romans (Jonathan Hawthorne in particular) provided first class service from their market appraisal, recommended listing price to sell our house including a professional photographer for our property brochure and online listing. Our house sold in 2 days at full asking price to proceedable buyers. Communication was excellent throughout and the experience of Jonathan Hawthorne meant all troubleshooting ended positively. Very impressive!

April 22, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Alan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Donna-Marie Brant

Donna our contact with Romans for our rented property has been an absolute star for the whole time we have been in this property (approx 7 years). Nothing is ever too much trouble for Donna, she’s friendly and approachable and has made our experience of being tenants very pleasurable and straight forward. Thank you for everything you do for us Donna!

April 22, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Sarah,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

are for Donna-Marie…

The five stars are for Donna-Marie Brant who was the only person in Romans who I could rely on to get things done when there were problems.

March 23, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Michael,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Kimberley Garcia…

I have always found Kimberley Garcia very helpful and friendly, whenever I have an issue I have always found her to be very quick and efficient in resolving the issue, she always keeps me informed and gets things done

March 9, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Sharon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Excellent Service

I have been working with Lisa Fazal in the Romans Bracknell office on the rental of my property for the past 10 years. During this time Lisa has consistently provided an excellent level of service and support. The property has been rented continuously during this time and Lisa is always very responsive and goes above and beyond to resolve any issues between the tenants and myself. Lisa is a pleasure to work with and is very helpful, knowledgeable and responsive!

March 8, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Chris,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fabulous Team at Bracknell!

Lorraine, Lily and Jon were all excellent to deal with from start to finish.

Huge thank you again to you all for making the experience as simple and efficient as possible.

February 21, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Ellie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Really happy with Donna-Marie Brant

Donna is one of the best Property Managers I have been assisted by. She is very professional and easy to deal with. Her response time is second to none, always helpful and efficient. It's not easy to find a Property Manager who you can rely on. Thank you Donna!

February 4, 2022
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Diego,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Lisa Fazal in Bracknell Property Management

Over the past years my wife and I have been ably supported by Lisa FazaI at Romans Bracknell. As landlords, we have always found Lisa entirely professional, competent and very easy to work with. Lisa has made our job of managing our rental property considerably easier. Thank you!

December 9, 2021
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Gregory,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Jack fisher Bracknell was very reliable…

Jack fisher Bracknell was very reliable at excellent at his job he is a absolute credit to the letting team

November 25, 2021
Unprompted review
Romans  - Bracknell & Warfield logo

Reply from Romans - Bracknell & Warfield

Dear Simon Cornwall,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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