The Roof Box Company Reviews 

Excellent service. From the algorithm that helps you find exactly the right product for your vehicle, right through to reducing postage for multiple items for what was effectively next day delivery on my order. Can’t fault them!

What an excellent company to do business with. Remarkable customer service.

I am very very happy to use this company. I phoned at 5.28pm on a Friday and the gentleman who answered could not be more helpful and professional 👍🏼
He said he will check out my request Monday 9am.
He then rang me just after 9am and my order was fulfilled and on its way to be received Tuesday. 100%happy. Thank you Mick. 🗝️😁

My experience with the Roof Box Company, was amazing start to end. I recently bought some snow chains, which I had some trouble fitting ( my own ineptitude rather than being anything wrong with the chains). The roof box company were hugely helpful taking me through the process and sending me videos of the process. I would certainly purchase from them again.

purchased my original set of bars and smart feet from The Roofbox Company a few years back. After a change of car, I had to purchase a new set of feet. However, I could not fix the new feet to the bars. The RBC offered to fix them if I arranged for the bars and feet to be sent to their office. They did this and returned the bars and feet back to me within days. After one final hiccup fixing the bars to the roof which prompted a query from me, the RBC identified where I was going wrong. I finally have the bars on the car following superb aftercare service , particularly from Brenda who went above and beyond - a massive thank you.

A few years ago I purchased a roofbox and crossbars from the Roof Box Company. As I researched my choice I found the Roof Box Company website very useful and this was backed up by a very friendly, helpful, and well informed customer support service.

I made my purchase from the Roof Box Company and remain very pleased with the choices I made.

Recently I contacted the Roof Box Company again as I needed a replacement screw for one of the crossbar footings.

Having identified the part I promptly received a replacement from the Customer Support Team. Again I was given the same friendly, nothing was a trouble, efficient service which I was first met with- and all without charge.

Judging by my experience this is most definitely the go to place for anyone looking to purchase a roofbox or any other car carriage product.

Fantastic service. They quickly resolved an issue with the lock and arranged a hassle-free exchange for a new roof box. Brenda in customer service was an absolute star—friendly, proactive, and kept me updated throughout. Highly recommend!

Terrible customer services. Roof racks were missing fitting kit. Told by customer services that part was in the packaging and I needed to look for it and it happened all the time. It was a box weighing about a kilo and clearly wasn’t there. Eventually after being on hold for a lengthy period reluctantly agreed to “on this occasion we will supply a replacement”. Paid expedited postage for an item that didn’t arrive. No apology or acknowledgment of this and rude customer services .

Roofbox is a company I’ve used over the years and always been fine. The Yakima product they sell (just click 2) which is marketed by roofbox on the website as the easiest carrier to use, is definitely not. Even the manufacturers (Yakima) help desk don’t know that the connector is stuck on so hard you end up with bleeding hands trying to remove it so you can plug it in to your car. And while roofbox pointed me at a picture in the instructions that doesn’t actually help when it needs so much force to remove that you end up in pain.

So roofbox - all good (but I do think the “ just click 2 “ should carry a health warning for its connector mount and perhaps Roofbox could gain some experience in how tight it is). Yakima product brings the score down for being super hard to release that connector.

Many thanks for the excellent customer service I received from Brenda and the team with a recent bike rack issue. I have purchased various roof bars, bike carriers and bike racks from Roof Box Co over many years, and would thoroughly recommend the company.

Needed a Roofbox and Bars for my car and identified the Yakima Roofbars and Kamei Oyster Roofbox.
The price from Roofbox was very competitive and called them for help and advice.
Spoke to Andy (Support) and called him back to make the purchase.
I couldnt believe how fast they were delivered,
Great Service, Great Staff, very Supportive, great price...."Whats not to love!"

I was expecting a delivery today and the tracking said it had been delivered in the porch but it wasn’t at our address of 111******

I rang and spoke to Clare who sent me a photo of where the delivery company said it was, on checking it was not my door but the house is was at didn’t have a number, Clare confirmed the post code so we agreed that I would drive around to find it, as the street is one way I had to loop round to check the top of the street, Clare stayed on the line and was using google street to find the door which she did and confirmed the parcel was at 211

I would like to put on record that Clare went above and beyond in helping me track the parcel and should be commend for a her persistence and general manager in the way she spoke to me.

Had an urgent need to get snow socks to me in Europe, ordered on Wednesday, delivered to my friend on Friday who kindly brought them out. Fantastic service from the company. Cheers

I have always had a good experience with this company for getting roof bars - they make it easy to find the right ones at a good price. Recently I also needed a couple of spare caps for the end of the bars as I lost the original ones and they were very helpful identifying the right part and got sent them to me within a couple of days.

Great quality Roofbox , best value currently out there , great customer support if your not sure about fitting , it’s just a simple phone call to a company that knows what it’s talking about, fantastic 2 day delivery which got me out of a really tight spot as I had to get to Tilbury with extra passengers all of a sudden , highly recommended.

Excellent customer services. A first class company!

The Chuck Norris of Roof Box / Bar Companies, what ever. Their customer service is the best I have ever experienced. Its a joy to see companies like this exist. Hats off to you!

Very please with the experience, the bike rack ordered was excellent quality, the customer care team dealt swiftly with a minor i had.

I had a road accident resulting in my Atera bike rack being damaged. After a google I found that the Roofbox Company weren't far from me. A quick phone call was answered by Rory who could not have been more helpful and a couple of photos emailed over and Rory suggested I popped over to see what they could do. I drove over and they quickly assessed and went to work, straightening the bracket and checking everything over. Rack is now back to perfect. Service was above and beyond. Well done Rory and team.

Bought a roof bars for my Mercedes S-class pay over £200.
Receive them very quickly, they look well made, they fit the car well, but… they not designed for the Mercedes W221-s class, because when the roof box is attached ( we have a Thule XT Sport cost £500 and we also used the same box on another car without any issue and problems) is making a noise/wind and we have been on a trip in Europe and have to deal with that for the hole trip. The roof bars are designed wrong , to low from the roof and the front roof bar is also to low so the wind flow is not right calling that wind/noise problem. If you google for the genuine roof bars they look completely different on the car.
Try to call them- no luck, send a return email, is been 2 weeks now and no respond from this company whatsoever.
If you want to buy something from them everything is super quick but if you want to return looks like not.
Very disappointed.