The Roof Box Company Reviews 

Always fantastic service from these guys. Whether buying online or wanting advice on the phone. Friendly, professional, knowledgeable and efficient service. Thank you

Fantastic customer service that went the extra mile. I lost a small pin for my Yakima roof bars. I couldn't find a replacement anywhere online so I contacted the roof box company who I originally bought the bars from. Someone from customer service sent a link for the part on their website however it was out of stock. I asked if they knew when they would be back in as I had planned using the bars for an upcoming holiday. They then went out of their way to locate a spare they could send meaning I had the bars available and working again by the end of the week. The pin was less than £2 therefore hardly worth their time going out of their way like that but they went above and beyond.

Bought "CRUZ 120cm OptiPLUS S-FIX roof bars with fitting kit 6629" for my 2024 Hyundai Kona (Flush roof rails). Arrived a day earlier than expected which was great. Used roofbars with existing roofbox for 2 weeks, 1000 miles so far and no issues. Make sure to read the instructions and tally up the numbers printed on metal work as per instructions and all perfect. Great price, great delivery, great product.

First class service and excellent products. The after service is great too.

Received goods in good time but a faulty part meant that i cannot use the roof bars.

It’s been one week since I flagged this issue and have followed up two more time since.

Apart from an automated response to my first email - there has been no communication at all.

Most reviews on here suggest that the after sales support is good so I’m not sure if this is just a blip but it’s meant that I’ve got faulty equipment that is not fit for purpose and no suggestion that The Roofbox Company are going to respond to me or do anything about it?

**UPDATE**

The roof box company called me and apologised for their lack of response. Immediately offered andvice and sent out replacement parts that arrived within 2 days.

Was 2 stars. Upped to 4 stars.

Do not even consider getting a roof box from any other company. I bought a roofbox which had a fault, presumably from manufacture, and I thought there was going to be a lot of stress involved because I had stored my box for months in a garage before I even realised. I needn't have worried. I contacted the roofbox company and they were simply amazing. It was a very stressful day and Brenda put my mind to rest immediately. I would urge anyone considering buying a roofbox or bars to buy them from this company. They are superb. A genuine company staffed with professionals in this day and age is a rare beast. I would give them 6 stars if I could.

Ordered a set of roof bars and 2 cycle carriers which were despatched and delivered within a day. Roof bars were reasonably straightforward to fit albeit there was a small nut missing. I emailed Roof Box and within a few hours Laura had put one in the post. I decided to fit the one roof bar which was complete but hit a snag with fitting. I emailed Roof Box and Laura kindly pointed out that I had one of the fittings the wrong way round. Problem sorted. The next day, the replacement nut arrived and I was able to fit the remaining roof bar and both cycle carriers without any snags. Brilliant products and great support from a really professional company! The following day I broke the packaging down for recycling and low and behold, in the corner of one of the boxes was the missing nut! So, thanks once again Laura for all your help and my apologies for not looking more carefully. BTW, do you want the nut back?

I had a problem with a bike carrier where a part had come loose and fallen off, fortunately when I wasn't carrying any bikes. I'd purchased the carrier 6 months earlier. Laura was extremely helpful. Help me identify the missing part, clarified the specifics and even matched the lock barrel. The replacement part was delivered within a couple of days. Amazing, thank you.

Customer Service poor compared to many. Lock not working on one of the bike carrier arms and apparently without a video, pictures, key codes, nothing can be done. Refused the video but happy to try and do all the other bits required but couldn’t care less really - response was literally - up to you - when I said I wouldn’t do a video.
Good product and price otherwise, delivered quickly - ordered a Thule wander way.
Just be warned after sales Service not great.

Firstly Great selection and very competitive pricing.
Secondly all staff go above and beyond to help both with selection of what may be needed and aftercare.
Used a few times now and always absolutely fantastic to deal with... before and after sales. Shop Here and you wont be disappointed imho.

I ordered a set of roof bars for a Nissan XTrail at a very reasonable price. They were delivered very quickly but sadly one was damaged in transit. After contacting customer services a replacement set was delivered in 2 days. I can't thank Brenda and Rory enough for their care and prompt response. It's such a refreshing change to feel like a valued customer.

Had a warranty issue with a product which Laura sorted out for me. Great service and end result. Thank you

The team at The Roof Box Company could not do enough to help, particularly Rory Shannon who made sure I was able to source the right roof box conversion kit for my Jeep

I bought a Buzzrack Buffalo 4 bike carrier which seems excellent but I would have struggled fitting it without kind , patient , efficient advice from Ben . It was very straightforward actually with a few pointers in the right direction .
Really impressed by this company , especially the customer service ( like everyone else it would seem ) Thank you .

Great service from initial advice to order and Quick delivery what more could you ask for.

when the package arrived damaged with a small item missing a replacement was sent straight away, no quibbling. Excellent customer service. Would recommend this company.

Emailed customer service with an issue I had with an old roofbox. Received a quick response with a link to the correct spare part. Order placed just after 2pm and the new strut arrived next day. Perfect service on all fronts. Highly recommend Roofbox.

Also made a phone call regarding this order which was picked up quickly and dealt with in a very professional and friendly manner. Very satisfied customer. Now I can go away tomorrow and not have the Roofbox clink me on the head again.

I wanted new fittings for existing bars after changing my car . Internet was no help . Messaged Roof Box and got prompt advice and assistance including with a follow up query- and parts arrived after about 4 days. Excellent service .

I have used roofbox before always found them exceptionally helpful when adapting my aero bars for each new car. I ordered a Thule outway hanging 2 bike rack for my car. Purchase was easy, arrive quicker than expected. I put it together as per instructions, washed my car then proceeded to fit to my vehicle. I couldn’t get it to tighten onto the car. Called the next day got hold of an amazing lady called Ella. She talked me through the process, raised a ticket included photos. After assessment Ella replied saying new one was on its way! No quibble! this is what service should be like! Ella you exceeded my expectations and blew me away with the quick decision 🤯. I would highly recommend roofbox customer service its second to none.

I bought a (towbar mounting) Altera Strada DL bike rack from The Roof Box Company in 2016.
It has been a great tool, being used on almost every holiday and weekend away for nine years. The sliding mechanism, allowing the tailgate of my pickup truck (Nissan Navara) to be opened, works perfectly.
This weekend the key broke, leaving me no alternative but to cut off the locking securing strap to release my bike.
I contacted The Roof Box company first thing Monday morning seeking help, via their contact page. Within 10 minutes I had a detailed reply from Charlotte, with links to all the products I needed to order (including a link for just the strap, as I thought I would need a whole clamp assembly, thus saving me money).
I ordered two keys, the strap and express delivery for £29.90, and they were delivered, 28 hours from my initial contact.
Great support, for a great product, from an efficient, genuine company. Can't recommend too highly. Many thanks.