Fantastic service from Roofingkitsdirect as always. I have been ordering from them for a while now and I am starting to get the impression that ordered products arrive faster than I manage to check th... See more
Company replied
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Ordered 20m2. First the website went wrong and wouldn’t accept payment then it accepted but seemed to charge me 3 times . Luckily this sorted itself out Sent multiple emails asking about deli... See more
Company replied
Needed to replace the felted flat roof above my bay window. Found the instructional videos very helpful and the 2 kits I ordered had everything in I needed to do a professional looking job. I pleas... See more
The quality of a company can be best observed with an error takes place and how they respond to it. The overnight delivery was incorrect and I sent it back on Friday 4th Oct.I contacted roofing dire... See more
Company replied
Company details
Written by the company
Roofing Kits Direct is a company that revolves around their customer’s satisfaction. We know that forming effective relationships from start to finish is the key and what sets us apart from the rest. Everyone is treated with the same care and attention whether you are part of a large company, a sole trader or you’re just trying your hand at some DIY. We do not discriminate here, we have kits to suit the smallest project right through to the largest and if we don’t have the size you are looking for online, we can provide you with a tailored quote to meet your needs. RKD has worked tirelessly to provide the best quality of products available whilst keeping in mind a fair price point for our customers. To see our customer’s projects completed with one of our kits is all the reward we need. Roofing Kits Direct offers choice and a smooth, informative and efficient ordering process and national mainland UK delivery of roofing kits, materials, tools and products. Simple.
Contact info
Totton , SO40 3BD, Southampton, United Kingdom
- 07714275300
- kim@roofingkitsdirect.co.uk
- www.roofingkitsdirect.co.uk
4.5
Excellent
168 reviews
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Replied to 100% of negative reviews
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Good pricing
Good pricing, knowledgeable of products and kept in contact regarding my order.
May 2, 2024
Reply from Roofingkitsdirect
Thanks Bruce!
Great products at a competitive price
Great products at a competitive price. Delivery was very quick. We had to do a second order that was urgent and they were very helpful to ensure that the order arrived the next day. So thanks for the great service
April 8, 2024
Reply from Roofingkitsdirect
Hi Robert, Good luck with your project and thank you so much for taking the time to leave this review. Kind regards, Kim.
Wonderful customer service
After my own mistake using some of their products this company was immensely helpful, and could not have gone out of their way more to help. Very grateful!
April 3, 2024
Reply from Roofingkitsdirect
Thank you so much for taking the time to leave us a review. I will pass this back to the team. Kind regards, Kim
Variety of options, fast delivery
Found variety of options and suitable size with good thickness. Fast delivery, courteous driver.
March 4, 2024
Reply from Roofingkitsdirect
Thank you so much for taking the time to leave us a review. Kind regards, Kim
Reply from Roofingkitsdirect
Thank you so much for taking the time to leave us a review. Kind regards, Kim
Delivery was fine
Delivery was fine, product was fine, fibre glass was just short by 3m2 and the resin and top coat were massively short in quantity, i had to purchase 20kg of resin and 10kg of top coat and 2kg of hardener to be able to finish the roof.
Cheap to purchase in the first place but overhaul I would have been better to get materials from Roofing Superstore.
February 3, 2024
Reply from Roofingkitsdirect
Hi Dennis,
Many thanks for your feedback, we are pleased to hear that the delivery process and the product quality met your expectations.
However, we would like to address the concerns you raised regarding the quantity of materials in your order. We have thoroughly investigated your case, cross-referencing our records and quality control processes, and we would like to assure you that all items were picked and packed accurately before dispatch.
The discrepancy you mentioned, especially the shortage of 3m² in fibreglass and the significant deficit in resin and top coat, has left us puzzled as this goes beyond any margin of error in our fulfilment process. In an exercise to replicate your reported shortage; we also double-checked, and confirm, that 600g matting was not sent in error.
In our effort to understand the situation better, we considered the possibility that external factors might have contributed to the observed shortage. Materials may have been removed post-delivery, or there may have been an underestimation of the roof size, which led to a shortfall in coverage.
Unfortunately, we cannot find record of contact to have been able to investigate and rectify at the time of order.
We understand the importance of accurate quantities for your roofing project and assure you that we take your feedback seriously. Many Thanks, Kim
Quick delivery and very good prices
January 28, 2024
Reply from Roofingkitsdirect
Thank you so much for taking the time to leave us a review. Kind regards, Kim
Everything I needed to sort my flat…
Everything I needed to sort my flat roof, delivered next day.
Fantastic service
January 23, 2024
Reply from Roofingkitsdirect
Thank you so much for leaving us a review! Kind regards, Kim
Reply from Roofingkitsdirect
Thanks, James! Kind regards Kim
Reply from Roofingkitsdirect
Thank you so much for taking the time to leave us a review. Kind regards, Kim
Reply from Roofingkitsdirect
Thank you so much for taking the time to leave us a review. Kind regards, Kim
Reply from Roofingkitsdirect
Hi Paul, thanks for the feedback. Kind regards, Kim
Reply from Roofingkitsdirect
Thank you Darren, kind regards Kim
Great price and next day delivery
November 22, 2023
Reply from Roofingkitsdirect
Hi Darran, Thank you for the feedback. Kind regards Kim
Fibre glass flat roof kit.
Easy to find what you need.
Easy to order.
Product arrived really quickly.
November 13, 2023
Reply from Roofingkitsdirect
Hi P, Thanks for taking the time to leave us this feedback. Kind regards Kim
Great product and fantastic customer service
Great product and fantastic customer support. Thank you for your support
October 31, 2023
Reply from Roofingkitsdirect
Hi James, Thank you so much for taking the time to leave us this review. Kind regards Kim
Missing catalyst leaving my roof…
Missing catalyst leaving my roof unprotected until I receive the items also potentially damaging materials i have used already by being exposed to the elements
November 11, 2023
Reply from Roofingkitsdirect
Hi Elliot, First and foremost, we would like to express our sincere apologies for the inconvenience you experienced with your recent order from Roofing Kits Direct. We appreciate you bringing this matter to our attention and want to assure you that we take your feedback seriously.
We understand that the issue arose late Friday evening, which unfortunately falls outside our regular business hours. Our team has promptly followed up on this and taken on your concerns and taken immediate steps to address the situation.
Upon investigation, it has come to our attention that there was a human error during the packing process, leading to an oversight in your order. We deeply regret any frustration or inconvenience this may have caused you and, as per your call with our team, we confirm resolution has been implemented. Kind regards Kim
Reply from Roofingkitsdirect
Hi Matt, Thank you so much for taking the time to leave us this feedback. Kind regards Kim
Reply from Roofingkitsdirect
Hi Stephen, Thank you for taking the time to leave us feedback. As per our conversation, we mutually agreed that you would re-evaluate the contents of your delivery in line with our packing advisements and contact us if you were unable to locate the missing items. Given that we did not receive any further communication from you, we assume that you successfully found the items within the original delivery.
At Roofing Kits Direct, customer satisfaction is our top priority, and we are committed to providing a positive experience from start to finish. We are delighted that the issue appears to have been resolved, and we appreciate your cooperation throughout the process. Kind regards Kim
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